BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.2
feedback
394
chart
#1,307
All reviews
Rating Breakdown
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Jan. 14, 2021
Simran was great helping us with everything we needed. They made the whole installation process very simple & helped with any issues. Navjot was also great when first installing the app
Thank you so much the review! Very happy to hear that Simran and Navjot were able to help you out with any issues of questions. Please feel free to checkout our Help Center and Live Chat if you have any further questions.
Jan. 13, 2021
I really appreciate the customer support. I had some issues understanding how to set up my subscriptions, and Gagandeep helped me and was super-patient. I'd love to see more options for setting up the look of the plugin on my products page, and the ability to offer subscriptions only without offering a one-time purchase.
Hi there! Thank you for the great review. So thrilled to hear that Gagandeep provdided great support. Also You are able to make a product subscription only via your Shopify admin :) This option can be found under Products -> All Products -> select the product you want to be subscription only -> Check the box to "Only allow purchase of this product as a subscription" -> Select Save.
Jan. 12, 2021
Simran was extremely helpful when we need to clarify if bold subscription app could meet one of our needs! and it can! great app and is very flexible!
Thank you for your review. We are so pleased that Simran was there to help you and so happy that you are liking the Bold Subscription app. We are always happy to help!
Jan. 12, 2021
Support is awesome. Simran helped us with install questions and getting the display looking good on the spot. Couldn't ask for a better experience. Highly recommend the subscription app as well as the customer support. Well done team.
Thank you so much for your review. We are super happy that Simran was there to help you with your installation questions. If you ever need any more assistance we are always happy to help. It looks great!
Jan. 12, 2021
Simran was very helpful with fixing some coding issues! He was patient with my needs and worked in a timely manner
Thank you for your review. Very happy that Simran was helpful and was able to solve your coding issues. Everything looks great!
Jan. 12, 2021
After signing up for a trial and then forgetting about it, I decided to try to get it sorted out today. Simran was extremely helpful. I chatted to him on the Bold Support chat facility and he's helped me get all set up. Very excited!
Thank you for your review. We are thrilled that Simran was there to help you get all set up, we are super excited for your subscription!!
Jan. 11, 2021
Customer service was excellent. Gagandeep helped us really fast with our automatic installation process.
Thank you for your review. We are so pleased that Gagandeep was there to help you with your installation! If you ever need us we will be there to help.
Jan. 11, 2021
We have had a bad experience with this app. A glitch in their system resulted in their subscription service promising our customers $0 orders. Use this service at your own risk if you want to be out thousands of dollars.
Thank you for your feedback. We sincerely apologize for any frustration this may have cause you. Our team is looking into making sure that your issues are resolved and hoping that we can turn your bad experience into a good one.
Jan. 8, 2021
**Simran** fantastic support! They were able to quickly resolve a UI issue and work with me on getting the customizations we wanted for our shop!
Thank you for your review. So happy to hear that Simran was able to provide great support!
Jan. 7, 2021
It works really great Xtimes better and easier as Recharge Payment. Thank You also for the great Support!
Thank you so much for the review! Please feel free to reach back out to support if you need anything.
Jan. 12, 2021
Note: As far as I checked, Shopify Plus account requires to translate English text into local languages in a user account page and subscription management page of V2. We are thinking it is a critical problem and asked both Shopify and Bold support team to fix it. I installed the app and set it up to offer subscription option to our user, mainly Japanese. They have a good localization support page and when I had problems, the online chat support teams help me out timely and kindly.
Thank you so much for the feedback! Very happy to hear that you found our online chat time timely and helpful. Wishing you all the best with your subscription business!
Jan. 6, 2021
Great customer service! I would only add that it would be immensely helpful to add a feature that limits the amount of subscribers allowed - this feature would help with small-batch-style companies that supply only limited quantities of their product.
Thank you so much for the valuable feedback! You can sign up to get notified of any feature releases or new information regarding subscriptions by visiting this link: https://boldcommerce.com/new-subscriptions.
Jan. 4, 2021
Excellent customer service, would recommend. Very helpful team. They managed to work with me one on one to help me set up the app.
Thank you so much for your review! So happy to hear that our team was able to help you get set up and ready to go.
Jan. 2, 2021
I found the app very easy to install and configure. I am looking forward to seeing how it works. I had a small technical issue and Aryan answered me right away and took care of it. Thank you so much!
Thank you for your review. We are so happy that you found everything easy to install and configure. It's our pleasure to help you with anything you need, if you ever need any help with set up please don't hesitate to contact us.
Jan. 1, 2021
Horrifying. Has none of the features as the old app, and yet they're upcharging an extra $10. I really hope they allow me to install the old version because this one simply isn't good!
Thank you for your feedback. We sincerely apologized for any frustration this may have caused you. We are constantly working on our app to provide more features, merchants like you need.
Dec. 31, 2020
Gagandeep & Ryan helped me through the Support process for install of the App - as I couldn't get the Auto Install or Manual Setup to work correctly. This was all fast & would say great customer service!
Thank you so much for your review. We are so happy that Gagandeep and Ryan were able to help with your installation, everything looks great! We are always happy to help anyway we can.
Dec. 31, 2020
Customer Support is really efficient and friendly. Simran is patient and knowledgable when answering my questions. Would recommend this app to other subscription Shopify business!
Thank you for your review. Happy to hear that Simran was able to help you with your questions and thank you for your recommendation. Happy New Year and best wishes in 2021.
Dec. 30, 2020
There is no easy "pause service" ability from BOLD subscriptions. However, Gagandeep was extremely helpful in helping me find a workaround with the current infrastructure of BOLD. I very much appreciate the kind of customer service he showed.
July 27, 2021
UPDATE JULY 2021: still no ability to have pre-paid options, plus it double charges my customers constantly and when i reached out to bold, they basically said you're SOL. this app has tons of potential, but sadly i will be moving on to a different one after the next box cycles out. OLD REVIEW: I'm extremely excited to add subscription boxes to my website. The ONLY thing I'm not happy about is the inability to add prepaid lengths or give as a gift with the v2 yet. I plan on launching this in March and to give as a gift/offer prepaid lengths of 3-12 months is important to me. I still have 2 months left of my trial period so hopefully those features will become available soon! I am happy with the ease of navigation and ability to directly integrate with my website and shopify payments!
Dec. 29, 2020
Only 4 stars as it does not work with local delivery and pick up which causes some problems in our way to sell. I really hope this get´s fixed very soon!