BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.3
feedback
392
chart
#1,307
All reviews
Rating Breakdown
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Jan. 26, 2021
App works great although would be great to see some more advanced featured being rolled out (custom start date) Support is excellent - Gaurav was awesome in fixing my issue and they really went the extra mile to make sure everything was all good
Thank you so much for the valuable feedback! We will pass the feature. request for custom start dates back to our team. We are so thrilled to hear that the app is working well, and that Guarav was able to provide great support.
Jan. 26, 2021
Customer service was great! The app works fine but it does need some adjustments. They just integrated with Shopify payments so customization is limited at the moment. However, this counts for every other subscription app on Shopify too.
Thank you very much for the informative review!
Jan. 25, 2021
The app is easy to install and the customer support team is incredible! Many thanks to Gagandeep, Taylor and Vignesh I had a pleasure to talk with so far. All my questions were resolved within minutes! There is one big flow - Bold Version 2 does not allow to set up buffer days and a cut-off date for a subscription. At the moment I need to manage this manually, which is ok as I am just starting and do not have a lot of subscribers. However, I really hope this function will be introduced ASAP as it is crucial for subscription model.
Thank you very much for this helpful feedback! We will pass along the feature request for buffer days back to our team. Happy to hear that Gagandeep, Taylor, Vignesh and the team have been able to provide great support.
Jan. 22, 2021
Had a very easy install thanks to Simran from Bold's support team. This app has all of the features that our brand is looking for, would recommend!
Thank you so much for your review and recommendation. Wishing you the best with your subscriptions!
Jan. 22, 2021
Priyanka was very helpful! I love the live chat option so I can get my issues resolved fast and efficiently.
Thank you so much for the review! We are happy to hear that are finding our Priyanka, and the rest of our live chat team to be helpful and quick.
Jan. 21, 2021
Gaurav from customer support was super helpful. He helped me customize theme code so the colors matched my store theme and even showed me how I can change it myself if I want to in the future. 10/10 experience! UPDATE: Jericho from customer support is also super nice and helpful! 10/10! These employees need a bonus or raise!
Thank you so much for the enthusiastic review. Guarav and Jericho really are best of the best! We are so thrilled to hear that they were able to help you with matching the branding on your site, and providing you with the tools to keep it up in the future, Wishing you all the best with your coffee subscriptions.
Jan. 21, 2021
Priyanka was great and very helpful with implementing the app! She was quick and tested everything for me. Have not used the app yet.
Jan. 21, 2021
great app, very simple to use The support team very helpful and sorted my issue quickly will be signing up for sure.
Thank you so much for the review! Happy to hear that our team was able to provide quick and helpful support.
Jan. 20, 2021
Gaurav was amazing at tech support. So helpful with all types of questions. The platform is great and the support is better! This will definitely help our company succeed!
Thank you so much for the review! We are more than thrilled to hear that our team has helped set you up for success. Wishing you all the best with your coffee subscriptions!
Jan. 20, 2021
I have not used the app yet, but the customer service so far has been incredible! Waiting for them to install my app and then i can give better feedback
Jan. 22, 2021
Although have not yet used Bold because there was a failure in integration between shopify and bold, i have spoken to customer service and they were of tremendous help. very passionate team Update: Integration was 100% successful thanks to the Bold team; thanks! 10/10 recommend.
Thank you so much for the great review. We are so happy to hear that our team was able to set you up for success!
Jan. 19, 2021
Email support was helpful and solved my problem during setup, including a link to videos for my next steps. (Thanks, Taylor.) I'm looking forward to trying out the app in more detail during the trial period...
Thank you for your review. We are so pleased that we were able to solve your problem. If you ever need any assistance with set up we would be happy to help!
Jan. 16, 2021
Set up is really confusing then the videos are short and really not helpful. They want $60 a month? I cant even reach help. I'm trying to run a business and the only communication is email. Dont spend your money!!!!
Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help.
Jan. 16, 2021
Fanatstic app, very slick and easy to manage. Lots you can customise for your customers too. Also very helpful support team with fast replies.
Thank you so much for the review! So happy to hear that our team has been able to provide quick and effective support. Please don't hesitate to reach out if we can help you with anything!
Jan. 16, 2021
Appreciate the customer support provided on a Friday evening to get this app installed correctly having previously installed Bold Memberships!
Thank you so much for the review! Wishing you all the best with getting started with Bold Subscriptions. Please check out our Help Centre for great resources regarding set up of Bold Subscriptions V2.
Jan. 15, 2021
In my free trial still but getting set up and customizing my widget for my website was a breeze thanks to Gaurav's help! Quick and fast customer service, very appreciated.
Thank you for the great feedback. We are so thrilled to hear that Gaurav provided you with quick and effective support. Please check our Help Centre and don't hesitate to reach out to our live chat if you require more assistance!
Jan. 14, 2021
was great customer service. though we are still in free trial mode though so we shall see! thank you,
Thank you for the review. We are wishing you all the best with getting started your subscriptions! Please don't hesitate to reach out if you need any additional assistance. We also recommend checking out our Help Center for great articles about getting started!
Jan. 14, 2021
I'm so disappointed in this app. I'm not even out of my free trial yet and have already spent countless hours with support because of shipping issues and other issue with version 2 of this app. My customers can't do local pick up of their subscriptions and since the app automatically chooses the lowest shipping rate, I've had to figure out workarounds for that. I use other BOLD apps and really love them, which is why I chose to go with their subscription one. I hope they will fix these soon because I really would love to love this app. I love everything else about it - it's just the shipping issues that really cause problems.
Thank you for your honest feedback - we are sorry to hear about the issues you have been having with the app. In Bold Subscriptions V2, all shipping is handled within the Shopify admin itself, not within Bold. Here is an article from the Shopify which provides a ton of information regarding subscription shipping. https://shopify.dev/tutorials/create-and-manage-subscription-shipping-rates-and-delivery-methods#limitations We would love a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Jan. 14, 2021
Fantastic service and the live chat funcation has been brilliant!! this app is fab and id really like to thank priyanka for there help in getting my issue sorted!
Thank you so much for the great review! So happy to hear that Priyanka provided great service over live chat. Please feel free to reach out if you require any further assistance.
Jan. 14, 2021
Big thanks to Jericho who helped me directly with styling adaptations rather than pointing me to an educational website about html! Bold loses my free local delivery settings when you add a subscription product to the cart and defaults to paid delivery (not what we want) but I am hopeful they will change this soon (please!).