BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.2
feedback
424
chart
#1,732
All reviews
Rating Breakdown
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Dec. 7, 2020
I used this app to help me set up subscription options on my website. The tech team helped me out within 24 hours of reaching out.
Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using Bold!
Dec. 4, 2020
Simran did a great job for us! Thanks again! Simran a fait un travail exceptionel ! Merci encore !!!
Thank you for your review! We are so happy that Simran was there to assist you, everything looks fantastic. Don't forget, if you need us we are there to help!
Dec. 3, 2020
FYI this app doesn't automatically integrates with Streamline theme(from Shopify) but I contacted the support. In my experience support was better via email than chat and Rushit directed my ticket to the developer team and they installed all the code I think in a day. I am also currently dealing with some specific issues we need to set up in the app so the support has been great. As soon as we are using the app in the shop will update how it works but for now very happy with the service.
Thank you for your review. We are very happy that our support team was there to help you and that Rushit was there to assist. Our support team will be there when you need us!
Dec. 3, 2020
Amazing!!! Could not be any happier with how my situation was handled!! Guarav was so patient and kind & walked me through everything!! Thank you so much!!!❤❤
Thank you so much for your review. We are thrilled that Guarav was able to help you with everything you needed, it's always pleasure for us to help. Everything looks great!
Dec. 1, 2020
So far this app has been great for our store. I needed some help up front to get it installed on our third-party theme, but once installed it's been working just like it said it would. It can take some work to style like you need it, but overall it does the trick!
Thank you for your review. We are really happy to hear that our app is working for you and that we were able to help with the install. It is looking great!
Nov. 27, 2020
Usman has been very helpful, twice. The app is now set up; I'll have more feedback about the app within one month.
Thank you for your review. We are really glad that Usman was there to help you and very excited that Bold subscriptions is ready to go on your store! We are always there to help if you need us.
Nov. 27, 2020
When will the Japanese language support be available? When will the Japanese language support be available?
Nov. 24, 2020
I loved V1, but... It's disappointing that V2 has removed the straightforward 'Introductory x discount, followed by y recurring discount' feature. This was in V1 and has now been removed. You may want to consider this before you purchase the app While a workaround been suggested to create the initial discount code on Shopify, it just can't compare with the above feature, which is much more straightforward with less steps from a customer point of view. Plus, being a workaround it actually didn't give me the same outcome. I still have faith in V1. Appreciate if the team can help bring this niche feature back to V2. It's a real seller for me and I'm sure for a lot of people.
Thank you so much for your honest review. We really appreciate the feedback on the features that you would like to see on V2. Our developers are working hard on building out some of the features that you know and love from V1, and look forward to rolling them out in the future.
Nov. 23, 2020
Cody had excellent customer service and was prompt. He got my problem solved in a matter of a few minutes. Thank you Cody!! You're awesome!
Thank you so much for the feedback. Cody is awesome! Thrilled to hear that he was able to provide great customer service.
Nov. 23, 2020
Simran was absolutely AMAZING!! Came right in and, within 15-mintues, had my whole problem solved in an almost effortless (on my end) way! I couldn't be happier. Simran is a STAR!!!! Thank youuuuuu a million :)
Thank you for your review. We are so happy that Simran was able to help you out and so quickly! Our team will be there to help you when ever you need us.
Feb. 23, 2021
Customer support was great in helping me fix my problem. They were patient and kind and walked me through every step. Thank you Simran
Thank you so much for your review! We are thrilled that we were able to fix the problem you were experiencing. We will be there if you ever need us!
June 23, 2021
I spoke with Priyanka & Gagandeep at customer support who really helped out speedily and with care. Customer service is great! This is one of the main reasons I like Bold Subscriptions!
Thank you very much for your review. We are pleased that Priyanka was able to help you. We will be there to help you if you ever need any more assistance! Very excited to see the success of your subscriptions!
Nov. 19, 2020
I was very weary at first to do the chat support, but Clifford did an amazing job in guiding me through the Bold Subscription process. He was very efficient, polite, and the process was very seamless. I appreciate him and thank you Bold!
Thank you for your review! We are really happy to hear Clifford was able to guide you through the set up process. If there is anything you need assistance with we are always there to help!
Nov. 19, 2020
Setup for the app is very easy and had no trouble at all implementing. I have a few questions on for specific things and was helped by Cody almost instantly and provided me an answer right away! Highly recommend.
Thank you for your review. We are so happy that you had no trouble with set up and implementation and glad that Cody was able to answer your questions instantly. We are very excited to see the success of your Subscription!
Nov. 19, 2020
The support team is out of this world! Our tech Abhi has been very helpful. They're knowledgeable and quick to help solve problems promptly
Thank you so much for the review! Thrilled to hear that you had such a positive experience with Abhi and the rest of the support team. Please feel free to reach back out at anytime if you have any more questions.
Nov. 27, 2020
Getting subscriptions going on my Shopify store has been quite a challenge. I had trouble with my theme, and the BOLD staff provided me with a specially coded theme package in one day. I have found the online help pages for BOLD SUBSCRIPTIONS to be very valuable. I would be lost without them. Whenever I have a problem, I quickly get a help-chat session going, and good answers are provided very promptly. After much struggle, I learned that Bold Subscriptions does not support the Shopify Express theme, which I was using. I switched to the Debut theme, and it was much easier to do this than I anticipated. There are a good number of small, obviously needed features that V2 does not have yet. For example, my shipping frequencies are all out of order, and no means to sort them is provided, The support people have been good about submitting the feature requests that I ask for.
Thank you so much for the review and the very helpful feedback. We are very happy to hear that despite some difficulties with the app that you found our online resources and live chat helpful. Wishing you all the best with launching subscriptions on your store!
Nov. 16, 2020
Great customer service but did not provide the exact subscription feature I was looking for and was unable to try it due to technical errors on their end!
Thank you so much for the feedback. We are working rolling out new features and fixes, so if the app wasn't the right fit right now I really recommend coming back and testing it out in the future.
Nov. 15, 2020
Hi, guys just wanted to know if the subscriptions ( for a customer of my website) recur automatically? and also how is the cancellation process once a person is subscribed to my website? Thanks
Hi there, Subscriptions do recur automatically! Also you can read more about the cancellation flow for your subscribers here: https://support.boldcommerce.com/hc/en-us/articles/360050716832-Cancellation-Dunning-Management
Nov. 15, 2020
We use version 1 on 2 other sites, initially installed version 1 on this site and converted to version 2. Good app but very basic as an initial launch. The payment integration into standard Shopify and the use of standard Shopify discount codes in v2.0 is the big plus for this app. Unfortunately, version 2 is really lacking a lot of functionality. Both basic and complex. Hopefully, the team at Bold can add some functionality soon. Pros Fast and clean widget Great integration into Shopify products Supports Shopify discount codes Uses Shopify standard payment gateway and other features such as cancellation etc. A product can be on more than one subscription group. Cons Lack of customisation except if you edit the code. No tagging. No Convertible subscriptions No Build a box subscriptions
Thank you so much for your honest and thorough feedback. Thank you so much for your review. We are really appreciative to hear your perspective as someone who has used both V1 and V2. We are always looking for ways we can improve our app, and looking forward to adding on more functionality in the future,
June 22, 2021
I've been using Bold Subscriptions for the past two months and I have experience using both V1 and V2. The platform is great but I'm not quite sure how I feel about V2 just yet. It is currently stripped of a lot of the customization features that are offered in V1 so I've been reaching out to Support a lot for CSS/styling purposes. That being said, I've never met a more responsive support team to handle any request — they are so solution-oriented, patient, and kind. I appreciate the help and want to give a special shoutout to Vighnesh, Rifat, Cody, Daniel, and Simran. I am hopeful that V2 is continuously being optimized and will continue to use Bold V2! Updated: June 2021. Pleased with the updates that have been made. Thanks for your help Kelsey!
Thank you so much for your review. We are really appreciative to hear your perspective as someone who has used both V1 and V2. We are always looking for ways we can improve our app, and so we will definitely take your feedback into account. We are so happy to hear we are offering great support, and look forward to continue working with you!