All reviews

Rating Breakdown

  • 5
    97% (1,710 ratings)
  • 4
    1% (22 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (12 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 9, 2023

goooooooood cady goooooooooooooooooood secvice,very helpful,very helpfulvery helpfulvery helpfulvery helpfulvery helpfulvery helpful

Using app

9 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Calailis Beauty, We are writing to express our sincere gratitude for your recent 5-star review. Your kind words and positive feedback have truly made our day, and we're thrilled to hear about your fantastic experience with Cady, our support staff. We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. All the best, Liam BON team.

5 / 5 Share

Aug. 6, 2023

Prompt response from the support team. Affordable price for the standard setting of point program and referral program.

Store

Zonli

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi Zonli team, Knowing that we've met or exceeded your expectations is incredibly rewarding for us. Your review not only brightened our team's spirits but also serves as a motivating reminder of why we do what we do. We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. All the best, Liam BON team.

5 / 5 Share

Aug. 4, 2023

Great Team and services provided - my usual go to for loyalty programs whenever helping new clients build their websites

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much, your kind words and positive feedback mean the world to us. It is customers like you who motivate us to constantly strive for excellence in everything we do. Your review not only boosts our team's morale but also helps other potential customers make informed decisions about our loyalty builder program. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Liam BON Team.

5 / 5 Share

Aug. 3, 2023

Toll was hiermit möglich ist. Sehr hilfsbereiter Support zu allen Zeiten, vor allem Anna ist sehr freundlich. Der Support reagieret innerhalb von Minuten. Sehr schön zu personalisieren. Freue mich schon darauf was meine Kunde sagen.

Using app

About 2 hours

Total reviews

10

Average rating

5.0

Developer Reply

Thank you for the glowing 5-star review! We're thrilled you had a fantastic experience with us. Our team is dedicated to delivering excellence, and your feedback encourages us to keep it up. Looking forward to serving you again soon! Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Liam BON Team.

5 / 5 Share

Aug. 2, 2023

We really enjoy this app. Anna is great and they are always available for support when we need them. Really glad we came across this app.

Using app

11 months

Total reviews

4

Average rating

4.0

Developer Reply

Thank you so much for taking the time to leave us a fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear that you had such a wonderful experience with Anna from the Support team! If you have further questions, please drop us a line via live chat or email [email protected]. Thank you for choosing us, and we look forward to serving you again! Liam BON team

5 / 5 Share

Aug. 2, 2023

The app is easy to get used to and more importantly, support is quick and helpful. Everything went smooth so far.

Using app

About 23 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much! At BON, our main goal is to ensure that every customer has an exceptional and memorable experience, and it's incredibly gratifying to know that we succeeded in providing that for you. If you have further questions, please drop us a line via live chat or email [email protected]. Thank you for choosing us, and we look forward to serving you again! Liam BON team

5 / 5 Share

Aug. 1, 2023

Stellar support from multiple people, and Genie specifically today with a image sizing issue. This rewards app has all of the features we needed for a good price compared to competitors that we also considered.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for choosing BON. Genie and our support team feel honored to have had the opportunity to serve you, and we look forward to welcoming you back soon. Your feedback is invaluable to us, and it motivates our team to keep striving for excellence. If there's anything else we can do for you or any way we can improve your experience further, please don't hesitate to reach out to us. Your satisfaction is our top priority. Liam BON team

5 / 5 Share

July 31, 2023

Einfache Installation, macht spass damit zu Arbeiten, gute Integration auf das eigene Branding, Support ist Schnell, hilfreich und Lösungsorientiert. Fast Installation, it makes fun to work with! Good Integration in our own Branding. Fast & helpful Support!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the glowing 5-star review! We're thrilled you had a fantastic experience with us. Our team is dedicated to delivering excellence, and your feedback encourages us to keep it up. If you have further questions, please drop us a line via live chat or email [email protected]. Thank you for choosing us, and we look forward to serving you again! Liam BON team

5 / 5 Share

July 27, 2023

We are using this App for a few months now. Great possibilities! The support team is really good. Great job... thanks.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

We are thrilled and grateful for your fantastic 5-star review! Your kind words brightened our day and reinforced our dedication to delivering exceptional service. If you have further questions, please drop us a line via live chat or email [email protected]. Thank you for choosing us, and we look forward to serving you again! Liam BON team

5 / 5 Share

July 27, 2023

BON Loyalty has the best customer service by far! I have had three loyalty programs in total - BON Loyalty is my third - and they are the quickest and most knowledgeable. I love that my chat did not automatically close with my helper Genie. It also retains my previous conversations from the past (my previous reward programs would delete the conversations). Genie was very patient with all my questions, provided numerous helpful links for applying rewards to a customer's purchase, uploading a preexisting customer/point csv, and so much more. Thank you Genie!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

We are absolutely thrilled to have received your amazing 5-star review! At BON, we strive to deliver a memorable experience to each and every customer, Genie's efforts are a true reflection of our values, and we couldn't be more proud to have her as a part of our team. We are really grateful for your trust in us and for giving us the opportunity to serve you. If you have further questions, please drop us a line via live chat or email [email protected]. We are always ready to support you! Liam BON team

5 / 5 Share

July 23, 2023

Very helpful and I can say this would be a quite perfect solution for starter websites to do the loyalty program. Just need some improvement on customizing and branding of some features

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

We are overjoyed to learn that you had a satisfying experience with our services. Providing top-notch customer service is our primary goal, and your review reassures us that we are on the right track. Your satisfaction is a great source of motivation for our team, and it encourages us to keep delivering excellent service. I also understand that you have so many ideas to help us improve the customization and branding of some features. Please do not hesitate to share with us all your ideas, via our LiveChat or email. We are 24/7 ready to chat with you! Liam BON team

5 / 5 Share

July 21, 2023

Very pleased with the setup and working with Anna. We got the Bon Loyalty Rewards app up and running in no time. I have been looking for a loyalty tool that was a good price for me (Small business) and something that will excite our customers both online and in-store. This is day 1, but I already have good vibes about this tool.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

The BON team would like to express our sincere gratitude for the amazing review you left for us. Your kind words mean the world to us and we are thrilled to hear that you had such a positive experience with our app and the Support service. At BON, we strive to provide exceptional customer service and deliver top-notch Loyalty products. Your feedback not only validates our efforts but also motivates us to continue exceeding your expectations. We are truly grateful for customers like you who take the time to share their positive experiences. If you have any further questions, please drop us a line via live chat or email [email protected]. Liam BON team

5 / 5 Share

July 20, 2023

Anna was very helpful with the questions I had and made finding the solution on my end easy! Swift replies and very polite.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your kind words and for choosing BON. Your review will undoubtedly inspire others to give our Loyalty product a try and join our growing community of satisfied customers. It is through your support and loyalty that we are able to thrive and grow as a company. We look forward to serving you again in the future. If there is anything else we can do for you, please do not hesitate to reach out to us. Liam BON team

5 / 5 Share

July 18, 2023

Amazing service! Really helpful. Cara is so nice, she helped me a lot very quickly and was super nice and professional.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your amazing review. At BON, we strive to provide exceptional customer service and deliver top-notch products. Your feedback validates our efforts and motivates us to continue exceeding your expectations. We are genuinely grateful for customers like you who take the time to share their positive experiences. Once again, thank you for your kind words. We look forward to serving you again in the future. If you have any further questions, please feel free to drop us a line via live chat or email [email protected]. We are always ready to support you! Liam BON team

5 / 5 Share

July 17, 2023

I enjoyed interacting with Genie, who displayed exceptional professionalism and efficiency while addressing my concerns. Her customer service skills are top-notch. Despite using Chinese as my primary language, Genie had no difficulty understanding my needs and assisting me promptly. I found her approach thoughtful, considerate and well-tuned to my requirements. I look forward to interacting with your team again in the future.

Using app

26 days

Total reviews

3

Average rating

5.0

Developer Reply

Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using the BON app and found Genie's assistance so useful. We couldn’t create this loyalty program without great customers like you! hanks for choosing us, we can’t wait to help you again! Liam BON team

5 / 5 Share

July 14, 2023

Very easy to use and set up. The free version we are using is ideal for a small business and the few queries I had were answered straight away. No complaints so far.

Using app

23 days

Total reviews

8

Average rating

4.9

Developer Reply

Thanks for your great review of our BON app & the Support service. We’ve passed your kind words on to our team. The whole team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving! Liam BON team

5 / 5 Share

July 13, 2023

Amazing App and Amazing Support from Anna to help integrate the App and assist with importing existing customers and their existing reward points. Anna was very friendly and kept me informed all the way with whats happening. Looking forward to using the App and increasing customer sales. Thanks

Using app

3 months

Total reviews

4

Average rating

3.5

Developer Reply

Thanks so much for your feedback! It makes our day hearing about how much our customers love the BON app and the great support service they’ve received from our team. We have passed on your review to Anna & the whole support team and look forward to seeing you again! If you have any further questions, please feel free to drop us a line via live chat or an email to [email protected]. We are always ready to support you! Liam BON team

5 / 5 Share

July 28, 2023

The app didn't work for me, but they refunded me the full amount. Great customer service. I will try the app in a few months, see if the bugs are out. I did like the app a lot.

Using app

4 days

Total reviews

2

Average rating

1.0

Developer Reply

[Updated 21 July, 2023] As per our records, a refund was processed on 20 July, and it should have been credited back to your original payment method. If the funds have not been credited to your account, please let us know immediately, and we will take swift action to resolve the situation and ensure you receive your refund without any further delay. I'm sorry that the way our Support staff explained the synchronization process caused a slight misunderstanding, made you to worry although the data was actually fetched and complete long time before, but customer satisfaction is of utmost importance to us, and I want to assure you that we are committed to providing the best possible service. At BON, we value each customer and strive to maintain the highest standards in our services. Your feedback and experience are vital to us, and we want to use this situation as an opportunity to learn and improve. Thanks so much for providing us with an opportunity to serve you! ----------------------------- [July 12, 2023] Dear Meidinthecity, Here at BON, every support staff and technical staff, we care and we respect each of your words, your opinions. BON has a transparent refund policy and we always put your satisfaction first. Again, allow me to explain why some customer accounts don't sync right away. When a customer logs in/registers, his account will immediately appear in the Loyalty app. Conversely, if merchants (or 3rd-party apps) manually create customer accounts in the shop's admin, we have to fetch this data from Shopify to BON and the timeline can vary from a few minutes to a few hours. Rest assured that customer accounts will be periodically re-synced daily to ensure stable performance and user experience. We appreciate your detailed review, we understand that each feedback reflects the customer's true experience and that should help us grow. Please do not hesitate to chat with us if you have any further requests. Cara BON team

5 / 5 Share

July 11, 2023

I have tried a few apps, this is the most easiest and efficient one I have used. I can tailor it to my stores needs and the help team are 100% there with any concerns. I would highly recommend this app.

Using app

About 21 hours

Total reviews

3

Average rating

5.0

Developer Reply

Your review made our day, thank you so much 💕. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using BON and found the Support service so useful. If you have any further questions, please feel free to drop us a line via live chat or email to [email protected]. We are always ready to support you! Liam BON Team.

5 / 5 Share

July 11, 2023

The BON team was very supportive and patiently answered my questions! The app itself was useful and did what we needed. Highly recommend this app!

Store

Prime-Living Online Store

Using app

About 1 month

Developer Reply

Taking the time to leave such a great review about our app and Support service, has really made our day 💕🙆! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our Loyalty program. If you have any further questions, please feel free to drop us a line via live chat or email to [email protected]. We are always ready to support you! Liam BON Team.