BON: Loyalty Rewards Referrals
BON Loyalty Program, Rewards Referrals - Shopify Loyalty App
Rating
4.9
feedback
1,754
chart
#507
All reviews
Rating Breakdown
Review RSS Feed
March 9, 2023
Wow! This app is great. I had a previous loyalty program that was going to cost me a lot more for all the features that this one has. I just finished the set up and had a few questions and Cady and Cara helped me right away. Great customer service and the features and value for this app are amazing.
Hi Bijou by SAM, Thank you for your great review. At BON, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Cady and Cara to give them the recognition that they deserve. They would be delighted to hear your feedback! We are always happy to answer if you have any questions, just leave us a message or email us at [email protected] 🌸🌸 Have fun exploring our app, Mia BON Team
March 9, 2023
So far everything seems amazing! I had originally given 3 stars. It is 5 now. I was having some troubles and that helped super fast. Anna was awesome!!
Dear Zebra Glitter & Nails Company, LLC, Thank you for sharing this lovely feedback 🥳 Our whole support team, especially Anna, is grateful for the positive review you left us. We take customer success seriously, which is why it is ecstatic that our services met your expectations. If you need further support, we will always wait for you at live chat or [email protected]. Best regards, Mia BON Team
March 13, 2023
I love the BON app, and its support is 24x7. Whenever I logged on to work on BON their support is right there to answer any questions I might have. I have installed it in my Shopify store and looks amazing I like the branding feature and how easy to change the reward points and locate the widget where I like to appear. It is very easy to customise, especially without reading any manuals, and it is intuitive, but support is there also to get you through. Thanks, millions to the BON team. Day 2 I am testing out the Referral program on 1) How to customize the referral email - working 2) how to send the referral to a friend - sent via email 3) How will the friend use the referral link and receive the referral points - Yet to be tested but I am confident that it will work 4) Referrer will get reward points -yet to be tested but I am confident that it will work I have received a great support with problems I had to date and am quite happy to use this app. Jacqueline
[Update 12 March] Hello, I'm Cara, Customer Support Manager. I'm very sorry for any inconvenience. However, I'm worried that you may have misunderstood how the app works. I've sent a full detailed explanation to your mailbox, it would be really kind of you if you can spend just 5 minutes checking through. Here, I briefly summarize each case: 1/ The referral email shows the default domain of your store, not the commercial domain. We can always change it according to your request. 2/ How to send the referral to a friend - sent via email: we also support sending via Facebook & Twitter. 3/ How will the friend use the referral link and receive the referral points + Referrer will get reward points - not working: The referred friend, Noel, has not followed the referral steps successfully; therefore the two customers have not received points yet. We sent the detailed instruction to your mailbox. Please let us know your comment via email. Have a nice day! ------------------------- [Update 11 March] Good day to you La Maxime, Thank you so much for this amazing review. I'm delighted to hear our app's features and service were provided in a timely manner. Our support team was extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority. This really gives us a huge incentive to make our app to become better for customers like you. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you! Best regards, Mia BON Team.
March 8, 2023
Simple, easy, powerful tool. Very impressed with the free version and as my store grows I will be sure to upgrade my plan no questions asked.
Greetings ATTICO ORO, We are so glad that our support team has been able to support you promptly and sharing with you. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more 😍 May you have any further requests, please get in touch with us via our live chat or email us at [email protected]. We are always ready to serve you! Best regards, Mia BON Team 🌸
March 8, 2023
Anna is really quick and efficient with responses. The app is super easy to navigate, I usually get frustrated when apps are all over the place but this one is amazing so far. Thanks Anna, and BON!
Hi SNNUDE, We are so glad that our team and Anna have been able to support you promptly. Thank you so much for leaving us such a wonderful review! We will work tirelessly to improve our app and make it exactly what you need for your business. 🚀 May you have any further requests, don't hesitate to get in touch with us via our live chat or email us at [email protected]. We are always ready to serve you! Cheers, Mia BON Team 🌸
March 2, 2023
I just started using this app for my store, and so far its a great app. Had a few questions about the widget and loyalty setups and Anna was so helpful. She made the whole setup process so smooth and answered all my questions. Amazing customer service, thank you Anna!!!
Thank you very much for your great review! We take pride in providing a comfortable experience for our beloved customers. The support team and Anna are very happy to assist you with setting up the new Loyalty program! 🎁🤗 We are always here for you in case you need direct support. Please do not hesitate to drop us a message via live chat or email at [email protected]. Yours sincerely, Mia BON Team
Feb. 28, 2023
Great app, easy to set up and Anna from support made sure everything was running smooth and branding off and ready.
Hi, Thank you so much for giving us a chance to support you! Our team (And Anna) is so happy to have you with us. <3 Don't hesitate to chat with us, or email us at [email protected] if you need any further support. Mia BON team
Feb. 28, 2023
Its a really good app, lots of customization options. Most importantly the team is very helpful at fixing any issues you may have ( Thank you to Cara who has helped me a lot)
Good day to you! You made our day with your trust in BON and your awesome review! Our team (especially Cara) is all happy to know that you are satisfied with our support! We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Mia BON team
Feb. 28, 2023
This app is very easy to use and set up. It gives a lot of opportunities to develop and adapt to specific needs, although the free plan is really complete to start with for a small business. When I had some questions, the Support Team was always available via chat with helpful tips and answers to some technical questions (thank you, Daisy, Cara, Lucas and Emilie from Bon Loyalty).
Hiii, Your review is an amazing gift for us today! We take pride in providing a comfortable experience for our beloved customers, and we hope to surprise you with more cool features in the near future! We are always here for you in case you need direct support. Please do not hesitate to drop us a message via live chat or email at [email protected]. Yours sincerely, Mia BON Team
Feb. 26, 2023
The app is so easy to use and understand. Anna was so helpful and quick to attend to my request for a few modifications. THank you BON!
BON developers would like to send a big THANK YOU for your taking the time and leaving us such an awesome review! Your kind, and warm words are the best motivation for us 💕 We are here always striving to exceed our customers' expectations and make sure that you are satisfied! We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. Cheers, Mia BON team
Feb. 22, 2023
The app is still growing and maturing, but since I have used it in its early days and even until now, this app has been good and the customer service has been great! I am highly impressed with their ability to help out their users and in turn our customers with examples, walk through steps and overall great customer service. They have helped me set up and solidify the app and always help me when I need it. They keep adding more and more features as well and I'm excited to keep using this app and see how it grows.
We’re so happy to hear you had a great experience at BON. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Should you have any further requests, please contact us via our live chat or email us at [email protected]. We are always ready to serve you! Best regards, Mia BON Team.
Feb. 22, 2023
Molto facile da usare. Supporto perfetto in italiano (hanno un tool di traduzione simultanea molto efficiente). Daisy super veloce nel lavorare e nel rispondere alle domande. Non sono mai stato così stupito da un plugin per shopify.
Hi, Thank you so much for giving us a chance to support you! Our team is so happy to have you with us. Don't hesitate to chat with us if you need any further support. Have a nice day! ---------- Ciao, grazie mille per averci dato la possibilità di supportarti! Il nostro team è così felice di averti con noi. Non esitare a chattare con noi se hai bisogno di ulteriore supporto. Buona giornata!
Feb. 22, 2023
Great app and customer service! Daisy was a joy to talk to and gave instant help :) My biggest recommendations!
Good day! Thank you so much for leaving us a 5-star review! Our team (And especially Daisy) are really excited to read your awesome feedback. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Mia
Feb. 21, 2023
Super application et service clientèle au top. Application facile et très intuitive. Un super programme de fidélité pour les clients. Je recommande.
Hi, Thank you so much for giving us a chance to support you! Our team is so happy to have you with us. Don't hesitate to chat with us if you need any further support. Have a nice day! ----------- Salut, merci beaucoup de nous donner une chance de vous soutenir! Notre équipe est tellement heureuse de vous avoir avec nous. N'hésitez pas à discuter avec nous si vous avez besoin d'aide supplémentaire. Passe une bonne journée!
Feb. 21, 2023
Super simple to set up and very friendly and helpful customer service. I’m really glad I can finally offer a reward program to my customers!
Hi, Thank you so much for your awesome feedback on our app and support! We could not be any happier that we could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving BON. If you need our support, we will always be ready to give you a hand via our live chat or [email protected]! Yours sincerely, Michelle BON Team.
Feb. 16, 2023
Super user-friendly and easy to install and setup. Emily with customer service was amazing and so helpful! I'm looking forward to offering my customers a rewards program.
Hiii, Your review is an amazing gift for us today! We take pride in providing a comfortable experience for our beloved customers, and we hope to surprise you with more cool features in the near future! (And Emile is extremely happy that she could provide prompt assistance for you!) We are always here for you in case you need direct support. Please do not hesitate to drop us a message via live chat or email at [email protected]. Yours sincerely, Mia BON Team
Feb. 16, 2023
We added the BON app today and it's fairly straightforward. If you have an issue, the customer service is incredible. I was lucky enough to have Anna as my representative. She is friendly, knowledgeable, and very helpful. Best of all, she makes things happen quickly. I look forward to launching BON and seeing how it improves our customer retention/return rates.
Good day to you! You made our day with your trust in BON and your awesome review! Our team is all happy to know that you are satisfied with our support! We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Mia BON team
Feb. 16, 2023
Great experience and easy to set up and use. Cara and Anna are phenominal with customer service and they assisted in setting everything up in no time. I highly recommend!
Hi ^^ Thank you so much for your review! We are all so happy that our app (especially Cara and Anna) - can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants. If you need further support, we will always be waiting for you at live chat or [email protected] 💝 Best regards, Mia BON team
Feb. 7, 2023
Love this app! Very easy to set up and the design of the interface is nice. Will see how it interact with real customers later on.
Hi 👋 Thank you for your great review. At BON, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our support team. They would be delighted to hear your feedback. We are always happy to answer if you have any questions, just leave us a message or email us at [email protected] 🌸 Have fun exploring our app, Mia BON Team
Feb. 7, 2023
I had a great experience with Anna from the customer support. She was extremely helpful in resolving my issue with ads and did so without any charge. Not only was she efficient in her assistance, but she was also incredibly kind and respectful. I was very impressed with Anna's level of customer service and would highly recommend her to others.
Good day! Thank you for sharing this wonderful feedback 🥳 Our whole support team, especially Anna, is so grateful for the positive review you shared. We take customer success seriously, which is why it is ecstatic that our services met your expectations. ❤️ If you need further support, we will always wait for you at live chat or [email protected]. Best regards, Mia BON Team