BON Loyalty Program & Rewards
BON Loyalty Program, Rewards Referrals - Shopify Loyalty App
Rating
5.0
feedback
1,620
chart
#398
All reviews
Review RSS Feed
May 21, 2024
Customer service is good, professional and prompt. Agents like Sophie are very nice and patient.
May 19, 2024
Maxxie, Cady, and Anna were very helpful on helping me fix items on my store. Thank you again for all of your help!
May 17, 2024
I just recently activated the BON loyalty app. So far the customer service provided by Maxxie, Anna and others has been very responsive and gives me confidence for the future using this new app. The BON app is highly customizable and quite easy to set up.
Using app
About 21 hours
Total reviews
2
Average rating
5.0
May 17, 2024
The app provides great features along with fantastic support. Thank you to the team at BON incuding Cara, Sophie and Maxxie, who have been so helpful with setting up our loyalty system.
May 20, 2024
I haven't started the loyalty programs yet, I've only set up the app initially, and so far, it's been a great experience. I contacted support to make sure everything was done correctly, and Maxxie answered all my questions and helped me throughout the process. Great problem-solving skills and speed in customer support. 10/10. Update 1: we are having a little trouble with errors on the order counting limit, but I've contacted support and Sophie answered me very fast, she already contacted the dev team to solve the problem
May 13, 2024
The set up was super easy for my store, I was actually surprised by the ease. I had to get in contact with customer service about their brandmark and Anna helped me. She was very friendly and helped settle my issue in little to no time. I hoping this app goes well with my store!
May 13, 2024
Beaucoup de fonctionnalités et faciles à prendre en main. Pour couronner le tout j'ai pu bénéficier, avant même de prendre un quelconque plan payant, de l'assistance de Sophie et Chelsea qui ont été à l'écoute de toutes mes problématiques. Je recommande vivement cette application !
May 12, 2024
Awesome app with an amazing customer service, Maxxie helped me with the setup of alot of custom things for my need and she was nothing but professional and helpful and very fast. I recommend this app to anyone who wants a great app for rewards.
May 12, 2024
I've started the setup process with BON: Loyalty and I have had lots of questions. Anna has been extremely helpful and responsive. I downloaded another app and it took over 24 hours to receive a response from them. I will stay with BON simply because they are there when I need them. As a new e-commerce start-up, 5 star service is the most important to me.
May 11, 2024
Soweit einfach zu nutzen und enthält viele gute Features. Der Support ist per Chat auch am Samstag sehr gut zu erreichen; Chelsea konnte mir alle Fragen schnell und umfangreich beantworten.
Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
May 11, 2024
Just got the onboarding proccess with Anna and I have to say it was one of my best customer service experiences I had in Shopify app store! As far so good with the app, UI and implementation is straight forward, seems to do what they promise and more. After my research for a loyalty app I'm confident it is the best value for money at the moment!
Hello boobam Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
May 9, 2024
Customer service really nice and reactive. Thanks to Anna, Maxxie and Mia for all :)
Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
May 9, 2024
We've been using Shopify online for over 10 years and have decided to leave our current POS and go all in with Shopify POS pro + online. Been looking at many points / rewards programs to replace the one we had with our non-shopify POS. Tried a few different ones (that didn't / couldn't meet our needs ) and then came across BON. Glad I found them! Decent price, has most of the features we want / need, (and so much more features that we don't use) and the one we truly really need (and they don't have) has been escalated to their design team for review. ***Fingures crossed.*** But the best part is their customer service. We're in Eastern Standard Time (UTC/GMT -5), and no matter what time of day or night I reach out to BON... there's always a human that answers. Been dealing a lot with Maxxie, and she is fantastic... The whole team is great.
Hello i-Bead Inc. Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
May 7, 2024
Hi I have just started using the Bon app, the live chat service is excellent, Chelsea answered by query very quickly & sorted out my request in no time.
Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
May 6, 2024
This is a great app accompanied by fantastic support. They have answered so many questions from me today and so promptly. It's really easy to set up and looks great. Thank you Maxxie and all the other support
Hello I Want That Present, Thank you so much for taking the time to leave us such a wonderful 5-star review! Your kind words mean a lot to us and motivate us to continue delivering excellent service. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
May 6, 2024
Maxxie is doing her best for sure, about the program itself is too early to say something. What I don't like that there is some pretty long pause between the order and the rewarding, will see how it will go.
Dear SKINLIST, We sincerely appreciate your satisfaction with the quality of service provided by our customer care team members, especially Maxxie 💖 Regarding the waiting time to receive reward points for some orders, this is contingent upon the volume of orders generated simultaneously. Please rest assured that the system will sequentially issue points for each order. We will closely monitor the process of issuing points for orders in your store and provide weekly reports for your oversight. We hope in this way, you can be fully confident that the memberships are consistently managed. Thank you for your candid feedback. We hope to have more opportunities to work together so that you can comprehensively evaluate our services and products. We look forward to speaking with you soon via phone or chat 🙏
May 6, 2024
I had a few questions and needed a few changes. Sophie was so helpful with it.
Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!