BON Loyalty Program & Rewards
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Maxxie was the customer service rep who helped me today and was so sweet! She answered all my questions and helped me get the things set up propertly that I needed. We haven't launched our store yet, but the BON loyalty app seems great so far!
Hi Big Poppa Smokers, We are so glad that our team, especially Maxxie has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our live chat or email us at [email protected]. We are always ready to serve you! Best regards, Liam BON Team
Muy buena aplicación, el diseño es bonito y sencillo y puedes personalizarlo bastante. He probado muchas aplicaciones de loyalty reward y esta es la que mas me gusta. Además el servicio de soporte es muy atento y me han ayudado mucho Emilie, Anna y Lindsey.
Hola Emilie, Anna y Lindsey se llenaron de felicidad al saber que podía impresionarlos con su servicio 🤗 Todos estamos aquí para brindar un excelente servicio a nuestros queridos comerciantes y muchas gracias por sus amables palabras. ¡Realmente aprecio que te hayas tomado el tiempo para compartir tu experiencia con nosotros! Estamos a solo un mensaje de distancia a través del chat en vivo o la dirección de correo electrónico [email protected], no dude en contactarnos cuando necesite nuestra ayuda. Salud, Mia BON Team
The service is exceptional. I got prompt replies with clear directions for my needs. Anna was the best!
Dear Jaycee Naturals, Thanks a lot for sharing your amazing feedback about our work!!! Your recommendation helps us grow. Being able to assist you in your business is the highest prize for us. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you! Best regards, Mia BON Team.
Easy to Set up + a fast and helpful support team - Sunny was the agent and she was extremely professional and efficient in solving my issues
Hi INFORM Clothing, Thank you for posting your positive review. Much appreciated! Your kind words move us forward and we are always ready to go far to provide you the service you deserve We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Mia BON Team.
Great app – easy to install and set up the rewards system. Highly recommended. Anna at Bon's customer support is awesome – any question was responded within a few minutes!
Greetings Nico&Pouch Thank you so much for your kind words 😍. It's music to our ears that you are happy with our app and support! We will strive to provide better services, as you're our incentive to develop BON If you have any other questions, just chat with us or email us at [email protected]. Cheers, Mia BON team
Fijne app. Goed te integreren, en zeer behulpzame klantenservice
Hallo, Het is zo geweldig om je bij ons te hebben en we kunnen niet gelukkiger zijn dat we je tevreden hebben gesteld met BON 🌸 Hartelijk dank voor het vertrouwen in onze app! Mocht u nog verdere verzoeken hebben, neem dan contact met ons op via onze livechat of stuur een e-mail naar [email protected]. Wij staan altijd klaar om u van dienst te zijn! Hartelijke groeten 🌞 Mia BON-team.
Just started using the app. Loved the customer experience. Aster has been very patient with my queries and was helping set up the app and solving the queries for almost an hour. Couldn't have asked for a better experience for a first impression!
Good day to you General Tag, It's so great to have you with us and we can't be any happier to have satisfied you with BON 🌸 Thank you a lot for entrusting in our app! May you have any further requests, please contact us via our live chat or email us at [email protected]. We are always ready to serve you! Warmest regards 🌞 Mia BON Team.
Anna was super helpful, responsive and met my needs quickly and easily.
Hi Adored Boutique, We are so glad that our team and Anna have been able to support you promptly. Thank you so much for leaving us such a wonderful review! We will work tirelessly to improve our app and make it exactly what you need for your business. 🚀 May you have any further requests, don't hesitate to get in touch with us via our live chat or email us at [email protected]. We are always ready to serve you! Cheers, Mia BON Team 🌸
Excellent customer service through the free trial. Maxxie answered all our questions accurately and promptly. Our only issue is with the app itself and not being able to customize certain features that are critical to our success.
Good day, I'm Cara, heading up customer care at BON Loyalty app! The feature you are looking for, is it the feature to exclude certain products from earning points (Like ones currently on sale)? We're going to discuss with our Dev team to hash out and expand on your idea. Hope we can deliver that 5-star experience. Truly appreciate your feedback 🙏 BON always strives to grow based on customers' feedback and yours is always our greatest motivation 💖
This app is amazing. Does everything I need and more. I love that my customers can earn points. Helps with loyalty and rewards.
Dear Little Sweet Pea Designs Your review made our day! ✨ We are so happy you are enjoying our app! We can't wait to see how our app could help you in increasing customer engagement. May you have any further requests, please contact us via our livechat or email us at [email protected]. We are always ready to serve you! All the best, Sunny BON Team.
This app is silly - it has no ability to filter sales channels (why accrue points for amazon shoppers when amazon disallows marketing to their customer) and they don't stand behind their promises. Last year they PROMISED me that amazon customers would not affect my account's order limit and that they were working on a filter. Apparently my customers are not accruing points and this company seems not to care. I say look for another app - I am!
Dear William Glen shop, I sincerely hope we can address any misunderstandings and find a resolution. At BON, we hold our commitments in high regard; they are the cornerstone of our values. Please be assured that the custom work we've undertaken for you, provided at no cost, has been executed with utmost care and precision. We sincerely regret any inadvertent misunderstanding that may have led to your disappointment. To be more specific: In August 2023, we made the adjustment per your request to exempt orders placed using email domains such as @marketplace, @wanelo, @members.ebay, @walmart, etc., from being counted towards the "order limit." However, as you may be aware, email addresses often change and evolve continuously, with variations like .net, .123, and so forth, emerging. Therefore, it's highly likely that there have been additional orders from these new domains over time. We processed all the new requests from you and look forward to receiving your feedback soon. 🙏 With all due respect and warmth,
Amazing app with outstanding support. Very responsive and good help. Also the app has a lot of features what we need in order to create a good loyalty program.
Hello, Thank you for your review. We will share this with the app team to let them know how we are doing If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you! Best regards, Mia BON Team.
Sehr schlechte übersetzung und nicht zu ende gedacht. Hat Theoretisch potenzial
Sie können sich vollkommen darauf verlassen, dass unsere Übersetzungsfunktion es Ihnen ermöglicht, Textpassagen ganz einfach anzupassen, sei es auf Englisch, Deutsch oder einer anderen Sprache. Ich habe festgestellt, dass Sie bisher noch nicht mit unserem Support-Team gechattet oder Online-Meetings durchgeführt haben, daher hatten wir bisher keine Gelegenheit, Ihnen bei der Einrichtung zu helfen und sicherzustellen, dass Sie das Übersetzungstool optimal nutzen können. Lassen Sie mich Ihnen helfen! Bitte teilen Sie mir Ihre Anforderungen mit, und ich werde sie sofort umsetzen! Wir können jederzeit chatten oder uns per Google Meet treffen, wann immer es Ihnen passt. ----- You can trust that our translation feature makes customizing text passages from English, German, or any language a breeze. I noticed you haven't chatted or met online with our support team yet, so we haven't had the chance to assist you in setting up and getting the most out of the translation tool. Let me lend a hand! Just share your needs with me, and I'll take care of it right away! We can chat or schedule a Google Meet whenever suits you best.
Maxxie is the best Support Member 5/5
Hi PaketeHaus, Our team, especially Maxxie, is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with BON! 🌸 We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Mia BON Team 💓
A Very Nice APP to increase sale
Hello, Thank you for your review. We will share this with the app team to let them know how we are doing If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you! Best regards, Mia BON Team.
Great app with a lot of flexibility when it comes to customization and multilingual support. Maxxie, Chelsea, Cady, Anna and Cara have all been extremely supportive and helpful in explaining the features along the way of our implementation that will soon go live and interfacing with the developers to fix a couple of things that were needed for the app to work seamlessly on our theme. So far so good for the app and the support team. Well done!
Hi AlemaProShop, Thank you so much for your review! We are all so happy that our app features can make you feel satisfied🥰 Your wonderful feedback motivated us to keep on developing the app and providing better services to our merchants❤️ If you need further support, we will always be waiting for you at live chat or [email protected]. Best regards, Mia BON team
We recently made the switch from a much more expensive loyalty program to the one provided by the BON team. We should have done it earlier. We are incredibly grateful for the prompt attention and assistance that the BON team consistently provides whenever we have a question. It is truly remarkable!
Hi Woof Living, Thank you for posting your positive review. Much appreciated! Your kind words move us forward and we are always ready to go far to provide you the service you deserve We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Mia BON Team.
Very helpful in helping me set up, and answering questions quickly and friendly. I am on a demo right now, but I expect to see this sort of customer service in the future, too.
Dear DECANTsf, Thanks a lot for sharing your amazing feedback about our work!!! Your recommendation helps us grow. Being able to assist you in your business is the highest prize for us. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you! Best regards, Mia BON Team.
Maxxie was very very helpful. Im switching over from a very well known loyalty app to Bon bc of how well it fits within my budget & the amazing features.
Good day to you! Thank you so much for your sweet feedback on our app and support! Maxxie and our whole team could not be any happier that we could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving BON. If you need our support, we will always be ready to give you a hand via our live chat or [email protected]! Yours sincerely, Liam BON Team
After using another loyalty app, I was so glad to find BON! It is so much easier to use and the support is amazing! Highly recommend to any business owner wanting to reward your loyal customers. These programs really work in building business. Thanks BON!
Hello Matakana Old School Inc, We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our BON app! Thank you for taking the time to share your experience and we look forward to welcoming you back soon! We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. All the best, Liam BON team.
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