BON Loyalty Program & Rewards
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Bon Loyalty offers a competitive price for the number of features included, and their built-in translation functionality is a real advantage compared with many other apps in this category. Their chat support is also responsive and usually willing to help, which is appreciated. However, I am giving 3 stars for two main reasons. First, the app is not very intuitive to navigate. Many configuration settings are difficult to find, and the structure of the app can feel confusing. Support explained that this is partly because the app has many features, but in my view, if merchants cannot easily find or properly use those features, then the value of having so many features is reduced. Thankfully, their chat support can often help guide users through the app, but the app itself should be easier to understand and configure without needing support so often. Second, the support team does not always seem to have deep technical knowledge of the app or Shopify behavior, and this can lead to misleading answers. For example, we asked about the “Refer a Friend” landing page flow. After a user clicks the referral link and signs in, the app was sending them to Shopify’s default login page and leaving them there, instead of bringing them back to the referral page. This breaks the user journey and makes an important referral feature much less effective, because the customer can easily get lost and fail to complete the process. The initial answer from support was that this was due to Shopify’s technical limitations and that they could not control the authentication process. However, this was inaccurate. Shopify supports a simple return URL parameter that can bring the user back to the original page after login. We implemented this ourselves in around 30 minutes. After that, support acknowledged that their answer had been incomplete and said they would share it with their development team. Hopefully this will be corrected properly in the app. Overall, Bon Loyalty has strong potential, especially because of its pricing, feature set, and translation support. But the app needs a more intuitive interface, and the support team needs stronger technical knowledge, especially when merchants are relying on them for important customer-facing flows.
Hi Brewing Beauty Co., Thank you so much for taking the time to leave a review and share your experience with us. We truly value feedback from merchants like you, as it helps us continue improving BON for everyone. Regarding the app's UI and navigation, I'm sorry to hear that finding settings and configurations wasn't as intuitive as you expected. If you're open to sharing more details, we'd genuinely love to learn which parts of the experience felt difficult to navigate. Your insights would help us better understand where we can improve and create a smoother setup experience for our merchants. As for the redirect behavior after login from the "Refer a Friend" page, previously, the post-login redirection was limited. After revisiting the matter, our team found that Shopify now allows merchants to customize the post-login redirect destination. I'm actually very glad that you found a way to make the experience more convenient for your customers. Your feedback also gave us a valuable insight that we've shared with our team and noted for future improvements. I've personally reached out to you via email as well, as we'd love the opportunity to learn more about your experience and hear any additional thoughts you may have. We truly appreciate your feedback and hope to continue supporting you on your loyalty journey. ❤️
Hazel was a great help in setting up the app on our website. Thank you for the excellent support!
Hi SKINOREA, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
great! great!great!
Hi NewFairings, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
hazel is very helpful and responsive when it comes to helping me setup as a first time user
Hi MFormula, We’re truly grateful for the opportunity to support you, and also for the kind words you shared about our support service, especially for my teammate, Hazel💖 Your feedback means a lot to us, as it helps us better understand how we can continue improving and provide the best possible experience for you. We’d also love to learn more about what defines a 5-star experience from your perspective. Was there anything specific that felt not fully complete, or anything you feel we could still improve? Your insight would give us a much clearer direction to continue refining both our app and our support. Thank you again for choosing BON and for being open to helping us grow 🙏 We’ve reached out to you personally via email, and we’d truly love to hear from you.
Ame is absolutely amazing and did so much manual work for me! Give her a raise, please! - CK Collective
Hi CK Collective, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
customer service is really good
Hi Deity Beauty, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
We just migrated our store from WooCommerce to Shopify and BON Loyalty has been one of the smoothest parts of the entire transition. The app itself is incredibly well thought out — earning rules, rewards, point redemption all just work out of the box, and the customization options are exactly what we needed without being overwhelming. But honestly the biggest standout has been the support. The entire team but specifically, Ame, has been amazing — quick to respond, patient with our questions, and clearly genuinely cares about making sure things work right for our business. The kind of support that makes you actually want to keep using the app long-term. For any Shopify merchant looking at loyalty programs — BON is the real deal, and you'll be in great hands with the team behind it. Highly recommend!
Hi Goodnow Farms Chocolate, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Great technical support!
Hi Trade Secrets, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Hazel and Haley were awesome! They assisted us from start till the end. Seamless experience and great UI.
Hi Shvéta Labs, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
I had a wonderful experience using BON! The app is easy to use, smooth, and really helpful. The customer service was excellent, and Ame was especially kind, friendly, and supportive throughout the experience. It’s clear that the team truly cares about their customers. Highly recommended!
Hi Cleaners Gallery, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Great app and customer service. Thank you!
Hi Frances Farm & Craft LLC, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Haley was super great in assisting with the transfer over of all our customers loyalty points! Great experience with BON Loyalty.
Dannie was wonderful to work with while helping me set up the app. It turned out to be user error on my end, but she was patient, kind, and walked me through everything until we figured it out. I really appreciated her help!
Hi Poda Home Studio, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Amazing app and simple to set up. The support team is very friendly and helpful. Hazel specifically was extremely helpful and helped me setup the landing page as I wanted it for my store.
Hi justhype.ae, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
I was moving from Joy loyalty to BON because of their GemPage integration so I could make my own landing pages. I really put their team to work with the questions I had but they were able to help me with EVERYTHING! It was also nice to talk with real people that could help me, it wasn't that robotic chat feel that you get with other Shopify apps and it was nice to know an actual human was talking to me. I really felt like the support any idea and suggestion I have and they're happy to help in any way that they can.
Hi Amplify Planner ®, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Hazel from BON Shopify support was absolutely amazing. She understood my issue almost instantly — while I was still typing my second message about the incident, she had already identified the problem and provided the exact solution. No unnecessary questions, no wasting time. Everything was solved in just 2 clicks, and she even included screenshots for convenience. Huge thanks for such fast and professional support!
Hi PUNINWINE, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
We recently switched from Smile.io to BON Loyalty for my Shopify store and Hazel was absolutely amazing throughout the entire setup process. She walked me through configuring my points earning rules, redemption rewards, and getting the widget properly embedded in my theme — all with patience and professionalism. The app itself is fantastic, but Hazel's support is what really made the difference. If you're looking for a loyalty app with a team that truly cares about your success, BON Loyalty is the one. Highly recommend!"
Hi GULLYDESIGN, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Merci à Cara et l'équipe de l'application BON:Fidélité pour m'avoir accompagné dans l'installation sur mon site, très content du rendu et hâte que mes clients en profite ! Encore merci
Bonjour Wargame 3D'Print, Merci beaucoup d’avoir pris le temps de nous laisser un si merveilleux avis 5 étoiles ! Si vous avez besoin d’aide ou si vous avez la moindre question, n’hésitez surtout pas à nous contacter. Vous pouvez discuter directement avec nous via notre site web ou nous écrire à [email protected]. Nous sommes toujours là pour vous aider de toutes les façons possibles !
Just installed this app, and love the customer service. They really helped me out step by step, they were very patient and helpful! AMAZING!
Hi byRKP, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Application très qualitative et support client très réactif et à l'écoute.
Bonjour Amenolia Shop, Merci beaucoup d’avoir pris le temps de nous laisser un si merveilleux avis 5 étoiles ! Si vous avez besoin d’aide ou si vous avez la moindre question, n’hésitez surtout pas à nous contacter. Vous pouvez discuter directement avec nous via notre site web ou nous écrire à [email protected]. Nous sommes toujours là pour vous aider de toutes les façons possibles !
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