BON Loyalty Program & Rewards
Customer loyalty points & rewards program, VIP tier, referrals
Rating
5.0
feedback
1,735
chart
#413
All reviews
Review RSS Feed
June 14, 2022
DO NOT under any circumstances, install this app. yes, the people are nice. yes, it should have a lot of features. but when they start having server issues... you will regret it. ALL settings were removed... placement, colors, etc... that overlapped with critical gui features in our cart so people couldnt add things or checkout. when i went to get support - they couldnt even disable it. this cost me real world dollars. i hope they get it fixed, but the risk is not worth it. then... the canned responses from support start to grow infuriating. "my customers cant check out - i cant disable your app - i need a resolution right now as this is costing me money" "you are important to us. rest assured we will work hard" - useless.
Dear Upgrade Keyboards team, We genuinely apologize for the experience you have with our app :( Our team has looked into the issues you reported and fixed the problems immediately after your feedback. - The problem with customization and widget appearance is completely fixed now. - The matter related to the checkout process needed to be investigated further. My colleague sent you a follow-up email with a detailed explanation for each matter. Please let us know if the email finds you well. Again, I'm so sorry that our app and service have not met your expectation... Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else. Sunny Customer Sucess manager BON Team
July 10, 2023
The program is great, many features are available for free. Especially customer relations are very good and fast. I have no doubt that they will do very well in future. But the app has a very important disadvantage. It is very slow and not stable. I had the opportunity to try it for about 1 week and I noticed that there was a serious slowdown in the evening hours. I think it is due to density. But I had to delete the app after facing regular slowness for the last 2 days. By slowness I mean 1 minute for to widget to appear and another minute to make a selection which is a big no for customers. I will try again in 1-2 months and update my review according to the improvements. Issue seems to be resolved over the years. Currently using the app
Dear Burak, I'm Cara, customer support team leader at App BON Loyalty Rewards & Referral App. First, I would like to thank you for your detailed feedback that helped us identify the problem with the app's data transfer rate. The technical team already upgraded the server and implemented a series of other improvements. The performance of the app has now been significantly optimized and guaranteed to serve you better. I truly hope you can take even just 5 minutes to let us know what you think again. If you are able to experience the BON app again, we will go all out to make sure you can rest assured and be satisfied. Thank you so much, I'm looking forward to hearing from you! Cara BON team
June 14, 2022
amazing so far. have no issues. cant beat this app in regards to what it offers at its pricing. amazing job
Greetings of the day team at CODE NXT Scrubs, You have our sincerest gratitude for leaving us this amazing review! We're really lucky to have such a lovely customer like you:) We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve🤍 Whenever you need help, we're more than happy to assist you via live chat and email at [email protected]. Thanks again and have a magnificent day! Best regards, Mia BON Team
June 13, 2022
I just set up the BON Loyalty Rewards App and needed some customization done. I got on chat with Anna and she was able to help me out quickly and friendly too, nice to chat with! This app is very user friendly, easy to use and set up.
Dear Karlyn B Designs, Anna and our team truly appreciate that we can accompany such a kind-hearted customer like you :) We're so glad that she has been able to help you promptly. User-friendly interface with various customization options are always our goals when developing the app, and we can't be happier when we know you like them! If you have any further questions, please feel free to drop us a line via live chat or an email to [email protected]. We are always ready to support you! All the best, Mia BON Team.
June 13, 2022
I absolutely love this app! Works great for my website check it out www.perfectlyuniqueboutique.com
Hi Perfectly Unique Boutique, Allow me, on behalf of all members of our friendly team, to thank you for such kind and warm words addressed to us! We were very pleased to read your amazing review. We will try to continue to justify your trust and delight you with an impeccable level of service. Thank you one more time! If you have any further questions, please feel free to drop us a line via live chat or an email to [email protected]. We are always ready to support you! All the best, Mia BON Team.
Sept. 16, 2022
excellent customer service! the feature of their apps also awesome. i really love their team. they always reply me promptly whenever i needed help :) thank you for this apps
Dear Aisha Wong Accessories, We are all so happy that our support service can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Cheers, Mia BON Team.
June 12, 2022
I had another app before and after migrating orders from another system to Shopify, the app created rewards for all those old orders. I understand this could have been a normal and expected glitch in the system, so reached out to them and waited for days to get a resolution, so I went to try and find a new app and after trying Bon I decided to keep it, especially after trying to reach out to them and seeing how quickly they acknowledge and reply to any issue you may have. Highly recommend them!
Dear BK Hobbies, Our team is all grateful to have you with us and it is always our pleasure to support you. Thank you for your thoughtful feedback! We acknowledge that there are many things we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via live chat or email us at [email protected]. Best regards, Mia BON Team.
June 10, 2022
I just set up the app and Anna was amazing she helped me unlock key features that I would like to use to help increase the business that other apps are charging for. I look forward to introducing the new features to my customers that my previous app did not offer. Oh not to mention I can move my widget placement this was a big issue and I'm glad its resolved by simply downloading Bon
Greetings LadyFace Printing team, It's so great to have you with us here in BON! We can't be any happier to have satisfied you with our app and services! Anna is really excited to read your awesome review. With your trust and support, we will certainly work harder to improve our app in the future. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Mia BON Team.
June 10, 2022
Still trying out the app but so far seems great with advanced features along with good support from the team Thanks Tracy and Emile
Dear Mustard Sneakers, This review made our day! ✨ We, especially Tracy and Emile, are so happy you are enjoying our app and services! Thank you so much for your kind words. If you need help along the way, please don't hesitate to let us know. Our team is always here to help. We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. Cheers, Mia BON team.
June 10, 2022
Super App, the features are comprehensive. And the support team Emile is very professional and quick to deal with all my questions.
Hi DEPSTECH, What a wonderful review! This made our day, and we are so grateful for dedicated merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 If you have any further questions, please feel free to drop us a line via live chat or an email to [email protected]. We are always ready to support you! All the best, Mia BON Team.
June 9, 2022
great app!! i'd like to use this app 'cause it's very clean and truly useful, and it's very easy to set.
Hi oriclambo Thank you for posting your positive review. Much appreciated! Your kind words move us forward and we are always ready to go far to provide you the service you deserve We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Mia BON Team.
June 9, 2022
Amazing app with excellent User interface and dashboard. I had a question on the rewards and Emile from customer service team did an amazing job in clarifying it. Only thing was that I was unable to choose multiple collections when my customers redeem their points and so I am unable to use this app. Hope this will be available in the future release. All the best to the entire team!
Dear Bliss Tree GA team Thank you for your detailed and thoughtful feedback 😊! Emile and the whole BON team appreciate your time trying us and giving us a wonderful suggestion about multiple collection feature. We do acknowledge that there are many things we need to improve to make BON best suit your need and we'll work tirelessly to do that. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Mia BON Team.
June 9, 2022
This app was highly recommended to me through a trusted source. I immediately added it to my shop and while I was customizing for my store I received awesome support through chat from Anna. Kind, knowledgeable and super efficient client care! I am confident that BON will help me grow my business!
Dear WeFill Mobile Market & Refillery Thank you so much for taking the time and leaving us such an awesome review, your warm words are the best motivation for us💕 Anna said she so enjoyed talking to you and she can't wait for the next conversation with you. If you need our assistance, we are just one message away via live chat or email address [email protected]. All the best, Mia BON Team.
June 8, 2022
Has everything I need and more, very helpful and quick. I recommend you download this app, it has saved me hundreds of bucks, probably won't be free forever so jump on it now!!!
Dear Positive Intent Beauty Thank you for sharing with us this wonderful feedback. Our whole support team is grateful for the positive review you left us. You're right that we'll not be free forever, we'll be a paid app real soon, and will bring on several advanced features. Stay tuned! If you need further support, we will always be waiting for you at live chat or [email protected]. Best regards, Mia BON Team
June 8, 2022
The app is user-friendly and the customer service is really impressive. Emile from the support team gave us prompt responses and helped out with various queries.
Happy Friday CARLOTTI This review made our day! ✨ We are so happy to know that you are enjoying our app and services. Our team will work hard to meet every customer's expectations as customers are always our first priority. We are always happy to answer if you have any questions, just leave us a message or email us at [email protected]. Have fun exploring our app, Mia BON Team
June 8, 2022
I just started to use this app for loyalty rewards. Features are awesome considering that other loyalty apps charge lots of money for some. It's %100 free for now and the support team is experienced + very helpful. Special thanks to Emile and Kyle! Totally recommended!
Good day to you Vitacoral Emile, and Kyle would be really excited when reading this. With your trust and support, we would work harder and harder to develop new features and improve our support team to assist you better in your business. If you need further support, we will always be waiting for you at live chat or [email protected]. Cheers Mia BON team
June 6, 2022
I have found this app is exactly what I was looking for! The staff is super helpful and responsive and do an excellent job of answering questions and offering support! Daisy was super engaging and very nice to work with too!
Hi Loot Kingdom This made our day, and we are so grateful to have a lovely customer like you! We're glad to hear that we're the one you looking for🥰. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Mia BON Team.
June 6, 2022
The app works great, it does anything you could need for a loyalty app. Support was also the best, they helped me get the widget set up as a button. 10/10 customer service Daisy and Cara were great.
Good day, Terramar Imports team Thanks a ton for this amazing review. I'm delighted to hear our app's features and service were provided in a timely manner. Daisy and Cara were extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority. May you have any further requests, please contact us via our live chat or email us at [email protected]. We are always ready to serve you! Best regards, Mia BON Team.
June 3, 2022
The app is very powerful and fits the needs of sellers very well. At the same time, the professional customer service Daisy helped me solve many problems. I recommend it.
Greetings urgarment team Thank you so much for your awesome review😊, I'm glad that Daisy has been able to help you promptly! She would be really excited when reading this:) With your trust and support, we would work harder and harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. Cheers, Mia BON team.
June 3, 2022
Before trying BON I tried many other reward apps, but this one is the best! Very easy and quick to setup, you can adjust everything to your brand. If you need help, the support & customer service, particularly Joy, is really fast to answer and so kind. I already have some customers who signed up and they are happy as well. Thank you so much
Hi NatuKari Thank you very much for such great feedback on our support and on BON. We do our best to make the setup process easy and quick. I'm glad that our effort is recognized by you 😍 If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Mia BON Team.