BTA Appointment Booking App
Easy scheduling for events, tours, rentals, services & classes
Rating
4.7
feedback
364
chart
#5,923
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
3%
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Less than a month
14%
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Less than a year
39%
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More than a year
43%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Customers appreciate the quick response times, helpfulness, and patience of the support staff, particularly mentioning team members like Rana, Sisco, and Rob B. The app itself is described as robust and intuitive, with features that cater to various booking needs such as classes, events, and appointments. Users find the platform easy to use once set up, although some mention a learning curve for customization and setup. However, the standout aspect of the app is the exceptional customer service that helps users navigate any challenges they face.
Highlights
Review RSS Feed
All reviews
Jan. 30, 2026
Amazing customer service and support! I asked if they could personalize a specific field to help optimize the rental experience on my website, and they not only added what I needed but exceeded all of my requests. They were super responsive every step of the way. I would absolutely recommend this app to other businesses and reservation platforms. Huge thanks to Rana and Sisco for being so helpful — truly appreciate everything!
Jan. 13, 2026
The app is robust - a bit tricky to navigate on your own BUT the customer service is phenomenal and they will walk you through how to setup and troubleshoot to resolve your issues every time you ask!
Thanks for the feedback! We’re glad our team could help and support you whenever needed.
Dec. 9, 2025
Mostly reviewing about customer service: recently I spoke with Rana, who was very helpful, friendly and responded quickly. When I've contacted BTA during work hours it is quick and easy to get in touch with a real person to chat with, which I appreciate. The app itself is pretty good, though it requires a fair amount of learning to get things working the way we want. Also not a lot of customization aesthetically. It seems like there are many customer experience features to customize but it's not obvious what each one does. I wish there was a small explanation under each Title telling you what exactly it does. Since the customer service is good its helpful to just reach out if you're confused about anything.
Thank you for the feedback! We’re glad Rana and the team could support you quickly and personally. We appreciate your notes on the learning curve and are continuously working to improve the experience.
Dec. 8, 2025
Thanks so much to the Bookthatapp team for their excellent support, the platform is intuitive to use, and we've found whenever we need extra support the BookthatApp team are on hand quickly to help with ideas and solutions!
Thanks so much for the great feedback! We’re glad you’re enjoying BookThatApp, and we’re always here if you need anything.
Nov. 25, 2025
So far this app has been perfect for us! Rana from the support team has been an immense help with any questions we had along the way. We love the deposit feature for our bookings, and look forward to fully launching this in our shop in the coming days!
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