Appointment Booking App | BTA
Try #1 Appointment Scheduling Shopify App | BookThatApp
Rating
4.7
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520
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#4,527
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July 1, 2024
The service I received today was fantastic, and he stayed the course to help me accomplish my goal until it was completed entirely. Last week I had reached out but wasn't ready to embark on implementing the solution. When I started a chat today, it was the same person so the past conversation was not lost in translation- super helpful in keeping clarity and reducing my frustration. The app has made some adjustments over the past year that have helped a lot. We are now easily able to take a 50% deposit. When I have more time, there are a few other issues I need to tweak, but I am much happier with the app and service today than I was originally- and I feel confident in the support I will receive!
Hi there 👋 Thanks for your honest review! We do appreciate you taking the time to write this for us. I'm happy to hear that you are satisfied with our support! I take it that your review would have been a 5-star if you were happy with the app as well. We are working on redeveloping and rebranding the app to make it super user friendly and to give it a better user-interface, including additional customizations that can be applied to the widgets to have it styled to fit your brand. Recently, we have launched phase 1 of our UI changes, and our team is preparing phase 2. There is also the development of new features in the pipeline, to offer our customers what they have been asking for. If you do have any features that you would like to see in the app, please share them with us and we will add them to our list. Thanks for your support, and for being a BookThatApp customer! Kind Regards, BookThatApp Success Team
Aug. 28, 2020
Great app, bad support. Didn't work with my theme and I had to get the theme developer to modify the app code to be compatible. It's a problem with the way the app selects variant drop downs - it has to be customized for each theme. It would make MUCH more sense to have this be an option in the admin panel and allow each install to input the selector for the variant dropdown. Recommend the app, not the support.
Dear PDQ Equipment (https://pdq-equipment.myshopify.com/) Thanks for taking the time to leave a review. Please refer to our earlier response to Drew from youzag.com and our Terms of Service for what is covered under our no charge support. We stand by both the quality of our app and our service. Thanks The Support Team @ Zetya
May 5, 2019
Customer service has been lacking. We've been using this app for nearly 8 years and were an original user. However, as we update our theme, we're finding constant issues with their help team unable to assist. Their solutions are continually to "find the errors ourselves". Seeing as it's the only app out there that does what we want, we're still using them, but the top notch customer service is lacking what it used to be.
Hi there Thanks for taking the time to leave a review! We are sorry that you found our service lacking. Unfortunately the issue you just contacted us about was related to your theme and not our app. Per our Terms of Service we do not provide support for these types of issues. We stand by our service and our support! Thanks The Support Team at Zetya
Feb. 27, 2018
Update: the help desk contacted me and asked me to update my review, claiming it was misleading. So I'm updating it per their request with additional information and examples so everyone understands. In my case, our appointments available or booked can never show up on the Booking Overview Calendar, because we allow our clients to choose the length of their session. For example: -if you offered services like massage and want to give your clients the opportunity to request a massage from 30 minutes, to however long they want, it wouldn't show up. -Or if you offered tutoring services, and wanted to allow the student to choose how long their tutoring session should be, it wouldn't show up either. -Or if you offer meeting rooms for rent, and your clients get to choose which room, the date and the duration of the rental, it will never show up. In our store, we offer sessions with a dog trainer, and clients can train or use that facility for as long as they choose at the time of booking, so because we allow our clients to choose how long they want the session to last, the booked times/open times will never show up on the calendar. Instead the client has to go into the product itself, and click on the date picker first and then drop down for times available. This is a bit of an inconvenience for our customers because often times, they want to book one session for one kind of training, and then book another session same day, right after, for another type of training. They can't easily view which days have open times for both types of training. This seems a bit strange, since when going into the product individually, you can click on the drop down and choose a date and see that there are times grayed out, which are already taken and you can only then book the open times. Why the booked out times for the day, the "Grayed out" times, can't be published on the calendar is confusing, and it would be nice if it was a feature added for the future. For individuals like me, who offer services where the client chooses the duration, it would be nice to have at least an option to show a color block on the calendar that at least 1 appt. is still available for that day for that service. Even if it doesn't show the exact time, at least some little icon or something so customers can easily view that some appts. are available on those days when looking at the calendar. For our business, the Booking Overview Calendar is rather pointless, and that's unfortunate because we'd like it to work better for us. _______________________________________________________________ I like the app, except that anyone using it for appointments cannot display their available appointments in the store calendar. If you have events that you want to display you can, but not available appointment times. For anyone using the app for an appointment booking app, it would be nice if the calendar functioned enough to either: #1. show available appointments #2. show booked appointmens So that customers can quickly view in calendar format what times are available in the future, rather than having to click into each appointment type/product individually to view available times. I like the rest of the functionality of the app, and only gave 3 starts because of this particular issue which I think is very important and seems like it should be standard in any booking app.