BTA Appointment Booking App
Try #1 Appointment Scheduling Shopify App | BookThatApp
Rating
4.7
feedback
359
chart
#5,592
All reviews
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Jan. 3, 2025
Used the paid version for our other websites and worked fine until we wanted to improve our booking system. Admin dashboard can be confusing and when you contact support they talk to you in a condescending tone, very unprofessional. For the price there are better options.
Hi Pompei, I'm sorry to hear 😔. We reviewed your tickets, and we didn't see where we were condescending, but if that's how it was received, then we sincerely apologize. I can admit that the settings in the app can be a bit challenging for our customers, and we are working on providing our customers with a better UI and user experience. In our last conversation with you, we understand that you were upset due to utilizing the iCal sync, which created bookings in the app and exhausted your booking limit. We do have help articles that you can find here: https://support.zetya.com/hc/en-us. Especially this article on importing bookings using the iCal: https://support.zetya.com/hc/en-us/articles/5057815765775-Importing-Bookings-using-iCal; which does what you experienced. If we can find the room to work together, we'd be happy to jump on a call with you. Feel free to schedule one here with us: https://calendly.com/bookthatapp-support/15min. In the event you wish not to continue with us, we do understand. Thank you for review. I hope you get the chance to see my response. You may have misunderstood us, but our hearts were in the right place 🙂. Have a prosperous New Year! Success Team at BookThatApp
March 27, 2025
Update: D'Angelo seems to no longer be working for the company and there have been many issues that have arisen recently where unscheduled dates are showing up on the widget for customers to sign up. When I contacted support for help, my inquiry was basically brushed off and I was told to contact him again if it keeps happening. When it keeps happening and this is unacceptable since I have to call customers to apologise and reschedule. I am very disappointed and will be looking for another app to replace this one. The features are pretty comprehensive and are exactly what we're looking for. Support by D'Angelo, who is almost always available, is top notch. He deserves a raise for sure as he definitely stands out amongst other support agents. The setup requires a bit of tweaking in order to make everything look good. Availability of API is valuable, but does require quite a huge jump in monthly subscription charge. Other than this last point, we have no complaints.
Using app
11 months
Total reviews
7
Average rating
5.0
🥳🥳🥳🥳🥳 On behalf of D'Angelo, thank you for your awesome review! You rock!
Dec. 11, 2023
Needs more development. I used your app for almost 4 months as an Activity/tour booking system for adult and children tickets. However, I had to uninstall it due to several issues. First, the app didn't allow bookings during events, resulting in the loss of many ticket sales. For example, if we had an event running from 9am to 5pm, customers could only book before 9am. I suggest adding a feature in the backend, like a checkbox, that allows us to "allow customer to book while event is in progress," similar to other apps. Second, the enrollment and runsheet reports combine the totals for adults and children, making it difficult to track individual ticket types. This requires manually checking each booking. It would be helpful to separate each ticket variant in reports to easily track the number of tickets sold for each type. I hope you can fix these issues soonest.
Hey there, thanks for your honest review. We would greatly appreciate it if you could provide your recommendations on what we can improve on. Looking forward to hearing back from you!
June 25, 2022
We were using this app to run bookings for our high end rental property. I didn't think it would be difficult. It's stopped working twice, costing us thousands. Shopify needs better app implementation. This is a pain-in-the-ass.
Hi Idlepursuits, Thanks for taking the time to leave a review. As we advised in your support ticket, the app was showing no availability due to the capacity being set to 0. This occurred due to a change you made in your store on May 31st. We can see that this configuration issue has now been corrected and the app is working as expected. As such, we find your review inaccurate and unwarranted. The Support Team @ Zetya
June 9, 2024
Terrible - Ever since the 2 factor authentication there is a constant problem logging in. If you don't mind changing your password for every login it's not a problem but I find it very frustrating
Dear Merchant Thanks for taking the time to leave a review. Your review however is completely misleading. We did not insult or threaten you in any way. We politely asked you to refrain from using all caps when communicating with our support desk. The majority of our customers understand this standard internet protocol and appreciate the heads up. If you believe that writing a malicious review is the right way to respond to a polite request to refrain from using all caps, then so be it. We stand by our policy to maintain a friendly and constructive support experience for both our merchants and our support staff. In terms of being "harassed" or "unfairly targeted", these are inflammatory comments that are untrue. You chose to write a public review and we chose to respond to this review with the facts. If you didn't want a public response, then perhaps you should have chosen a different medium to provide your feedback. The Support Team @ Zetya
May 22, 2025
2025 EDIT: I've been using BookThat for more than six years. We currently have a waitlist issue that I've gone back and forth with support for more than 3 weeks. This app is crucial to my business, and I'm spending way too much time re-re-explaining the issue to tech support. I also feel that the apps appearance in my theme is sloppy and amateurish. It's like you're on a nice website, then you go to register or waitlist for a class and you're in an archaic interface. Seems like for what I pay, the app could look a little more streamlined. Edit: The following issue from 2018 has been fixed. My experience in recent years has been positive. Thank you BookThat! If your product has a capacity limit, be warned: there is an integration issue between Book That and Shopify that has yet to be resolved. Therefore, if your customer leaves their class/tour in their cart or if they respond to an abandoned cart email, they will be able to purchase the class/tour--even if it's sold out. Further, those bookings will not appear on your run sheet "roster." We've had several very dicey and embarrassing moments when classes overfilled, catching us off guard and making us look very amateurish. We teach cooking classes, so not having enough ingredients for paying customers is an epic fail. I am not alone in this experience. Read through these reviews, and you'll read about other companies with overbooked tours and classes. Of course, you can manually monitor your Shopify sales and compare them against your Book That bookings, but I don't feel I should have to go through this added layer of effort--it's the reason why I pay for the app. Book That is aware of the issue and is currently unable to rectify the problem as they are unable to access the code. We have paid two different third party developers to help us with this issue and our current workaround is: 1) adding a cart timer and 2) directing abandoned cart emails to the product versus the cart. Neither are fixes nor make for a positive customer experience. For a booking app that works with Shopify, this is our only option. Once Shopify and Book That work out this issue, this will be a five-star product.
Thanks for taking the time to update your review! We are glad to have you as a long-term customer 😊