Appointment Booking App | BTA
Try #1 Appointment Scheduling Shopify App | BookThatApp
Rating
4.7
feedback
520
chart
#4,527
All reviews
Rating Breakdown
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June 25, 2024
Our requirements were pretty demanding, and BTA was the only app that met most of them. With my limited development knowledge, I was able to implement the features we needed, and the team at BTA provided fast and friendly support.
Your review means a lot to us. Thanks for sharing!
June 24, 2024
I am very happy with using BTA to schedule classes. They are also very prompt and helpful to answer any questions. D'Angelo's help and Customer Service are over the top! Definitely a 5 star!
The true reward from our efforts is to leave our customers with a solution or a plan, and a smile on their faces after an interaction. Your review reassures us that we are on the right path. Thank you for your awesome review! We appreciate you 🥳! ⭐⭐⭐⭐⭐
June 24, 2024
BTA support folks have been very responsive and helpful! It's nice to have real people responding knowledgeably about their product!
We are grateful for your review! We look forward to providing you continuous support and to share the good news when we have amazing feature releases!
June 20, 2024
I tested a lot of booking apps and this one its one of the best! Additionally their support team is very friendly and helpful.
Thank you for your kind words and your amazing review! You're awesome!
June 7, 2024
Outstanding customer service from João R. Every time I have an issue, we always find a solution. Keep up the great work!
Thank you for your awesome review! We appreciate you 😊.
June 7, 2024
This app is great! Seriously, their customer service is top-notch—super quick responses and genuinely helpful.
Thank you for your awesome review! You rock 🎸!
May 31, 2024
I have tried many booking apps and BTA just works. Setup is intuitive and the product page calendar booking option is great for my clients. Customer support is easy to get a hold of and very helpful.
We are happy to hear that you are enjoying our app! Thanks for taking the time to leave us an awesome review!
May 30, 2024
We use BTA to schedule classes for our yarn shop. It's very easy to use, but if we ever have questions, their support is second to none! Highly recommend!
Thank you for your lovely review! It’s wonderful to hear that you had such a positive shopping experience with us. We truly appreciate your support and look forward to serving you again.
May 29, 2024
Customer service is amazing !!
Thank you for your awesome review 🌟🌟🌟🌟🌟!!
May 28, 2024
BTA truly has the best customer service. They are so quick and communicative anytime I need something shifted internally.
🌟🌟🌟🌟🌟 We are glad to hear that you are happy with our app! Thank you for your awesome review!
May 28, 2024
The only app int he market suitable for product rental (and for many other types of appointments but I speak about what I do) the are continuously developing new features and have a pretty solid customer support to help you with almost anything. Been using BTA for almost 3 years now and it is a nice solution for renting products allowing for multiple customisation and configuration that other apps does not.
🌟🌟🌟🌟🌟 Your review means a lot to us. Thank you for taking the time to leave us a great review!
May 22, 2024
The features are pretty comprehensive and are exactly what we're looking for. Support by D'Angelo, who is almost always available, is top notch. He deserves a raise for sure as he definitely stands out amongst other support agents. The setup requires a bit of tweaking in order to make everything look good. Availability of API is valuable, but does require quite a huge jump in monthly subscription charge. Other than this last point, we have no complaints.
Using app
About 1 month
Total reviews
7
Average rating
5.0
🥳🥳🥳🥳🥳 On behalf of D'Angelo, thank you for your awesome review! You rock!
May 21, 2024
Ottima App e supporto veloce e professionale!
Grazie per la fantastica recensione! Apprezziamo che tu abbia dedicato del tempo per farlo!
May 17, 2024
***Editing to make this 5 stars. If the new owners live up to their promises it will be very soon! I'll drop it to 4 if they take too long to make progress** If you need to book things I'd recommend this app. While there are some quirks with it it gets the job done. Some things could be more intuitive (like using resources) and other things that can cause issues are not apparent or documented. For example, if you change the date or time of a class (and not the individual booking too) it can/will get overbooked. Also, the enrollment report for the original time disappears. "Any changes made to a class or scheduled event must also be made to the existing bookings. If the bookings do not align with the event (time/date), then those bookings won't be included in an enrollment report, because they "don't exist for the event" as far as the app knows." We often have 40+ people enrolled. Moving each individually if we have to reschedule a class is very time-consuming and inefficient. Some missing features would make this a 5-star app, like having class passes for drop-in offerings like yoga. Also would like to be able to export an entire report. Currently, only the data that fits on the page is exported. For long reports, you have to export each page individually. This app was acquired recently and I'm feeling good about the new team. Support previously was very condescending and not very personable. Folks I've been in contact with recently are much more helpful. There are also hidden functionalities of the app that aren’t documented. The new owners have said they are finding them and planning to address them as they go along. They seem to be planning new features and I was also told that are working on the UI which I am looking forward to.
Using app
Over 3 years
Total reviews
2
Average rating
5.0
Thank you for your review! We have documented your points, and we do look forward to your discussion with our MD. Have a terrific day!
May 8, 2024
Outstanding support! The team is always so responsive and helpful to the many questions we have. If there's ever any issues they fix it. It's been a massive upgrade from the previous booking system. The ability to see images when hovering makes it easy when grabbing products for our dress hire rental store. Thank you João and D'Angelo!!
Thank you for your awesome review! We appreciate you taking the time to leave us one!
May 7, 2024
Great customer service. Helped thru an issue quickly and efficiently. Thx D'Angelo!
⭐⭐⭐⭐⭐ We are glad to hear that you are happy with our support! Thank you for your awesome review too!
April 30, 2024
It's the best there is for booking software on Shopify. It is honestly not very intuitive and involves a lot of back and forth - particularly with operating hours and resource management - but overall it works very well, and the support team is fast and helpful when we can't figure things out.
🥳🥳🥳🥳🥳 Thank you for taking your time to leave an awesome review for us!
April 22, 2024
Very good and reliable customer service! I am very satisfied!
Thank you for amazing review!!
April 9, 2024
When we had a problem they were quick to respond via chat, very nice.
🥳🥳🥳🥳🥳 Thank you for great review! We appreciate you!
April 3, 2024
The app is pretty easy to use, for us and for our customers. Customer service and chat have been amazing.
Thank you for your awesome review! 😊🥳 We appreciate your feedback and the time you took to write this for us! You're amazing!!!