All reviews

Rating Breakdown

  • 5
    87% (323 ratings)
  • 4
    6% (24 ratings)
  • 3
    1% (3 ratings)
  • 2
    2% (6 ratings)
  • 1
    4% (13 ratings)

Reviews with Text

  • 99% (364)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 22, 2024

I've just launched my first business using Shopify and BTA as my POS and so far, it's been great. The customer service has been outstanding for me, as I've never built or operated a website before and there's a lot to learn. They're quick to respond to my questions and always guide me through the step to solve problems. I recommend this, especially as a beginner!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

March 21, 2024

We have been using BTA for appox 3 years for our onsite Cooking Classes - While the app has been solid and easy to use - the customer support is without a doubt the best team I have ever experienced. We are always able to connect via chat immediately and the support we get goes above and beyond our expectations. Most recently Joao quickly resolved an issue we were having and then took the time to add a function for our store that enables us to increase bookings. This was something that we had been struggling with for a while and he created a solution for us that is a game changer! We have worked with Joao, D'Angelo and the rest of the team no matter who you get on chat - they are smart, extremely helpful and pleasent. Thank you for building a team that truly helps businesses thrive.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi 👋, we are glad you are happy with our support team! And thank you for your awesome review! We appreciate you 😊🎉

5 / 5 Share

March 14, 2024

We use this app for selling classes for which it works very well. Whenever I have had problems getting something set up, the customer support has been excellent and quick to reply, even helping when the issue has been on the Shopify side. We have accommodations on the same site and I did have to make a work around when we wanted to vary room rates between weekends and weekdays (solution: price at $0 and invoice manually after booking or 52 create manual discounts in Shopify every year) but this is for a small side business and it is a big ask to expect any one app to fulfill all needs.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your awesome review! You gave us a reason to celebrate! 🥳⭐⭐⭐⭐⭐

5 / 5 Share

March 13, 2024

We've been using this app for years to book our classes throughout our season and we love it. We're adding more classes so I needed a few questions answered. D'Angelo was kind and knowledgeable about the app, and was able to easily walk me through my questions. We're happy we found you!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there 👋 We are happy to hear that you are pleased with our service and our app! We are also happy to have you on board. Thanks for your awesome review. We appreciate you 🤩! Best Regards, BookThatApp Support

5 / 5 Share

March 11, 2024

Super speedy customer support! We have had a great experience with BTA so far. Good guidance and real humans in the support. Can highly recommend.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your awesome review! We appreciate you and enjoy the rapport that we have with our customers! We are happy to hear that you enjoy our app and our service, and we look forward to continue providing you with excellent service! 🎉🎉🎉🎉🎉

5 / 5 Share

March 7, 2024

I love the customization this platform provides and their customer service is very responsive and helpful!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

🥳🎉🎉🎉🎉 ⭐⭐⭐⭐⭐ Thank you for taking the time to leave us your review! We are happy to hear that you are happy with our app and our service! Thanks again!!

5 / 5 Share

March 4, 2024

We're a small business in the UK and have used BTA for around 4 years, since we started ticketing our events for Covid. Having tried various other ticketing systems, there's no question that BTA plugged into Shopify has been the most efficient and cost effective solution for us. Unlike other apps, you get the sense that the team behind BTA are genuinely good developers and the support is excellent - they're very responsive when you need help. Would recommend to anyone.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

We are pleased to know that you are happy with our app and our service! Thanks a lot for your wonderful review! 🥳🎉🎉🎉🎉🎉🎉

5 / 5 Share

Feb. 28, 2024

Une super application, facile à prendre en main, pratique, qui me permet de gérer mon business de location de vêtements sans tracas ! et en bonus, un service client hyper patient et réactif. Je recommande les yeux fermés <3

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Merci pour votre recommandation! Votre avis 5 étoiles nous a donné l'occasion de célébrer 🎉🎉🎉🎉🎉🎉🎉 ! Nous sommes heureux d'apprendre que vous appréciez notre application et le service que nous proposons ! Merci de nous avoir choisi 😊.

5 / 5 Share

Feb. 27, 2024

We've been using BTA for years as a reliable resource for registrations for our weekly art classes. It's very easy to manage bookings through the website and see daily and monthly bookings at a glance. D'Angelo provided A+ customer support today helping us navigate an issue we were having and got us all set up on a new plan.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Your review means a lot to us. It reminds us that we are doing the right thing, and we're making a positive impact. Thanks for taking the time to leave us this awesome review 🎉🎉🎉🎉🎉🎉!

5 / 5 Share

Feb. 20, 2024

Amazing customer service. Most customizable booking app I have seen. I tried about 5 different booking apps before I found BTA and I'm so happy I found it! It's a little complex at first, but the support team is amazing, the user guides are very helpful and it's worth it!

Using app

25 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your awesome review! We're happy to see that you decided we were the best fit for your business! We look forward to growing together, and to providing you continuous support!

5 / 5 Share

Feb. 19, 2024

Fast service and easy to use. So far, it is the best booking system I have tried. Thanks!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your awesome feedback! We appreciate you 😊!

5 / 5 Share

Feb. 14, 2024

Awesome customer service by Angelo! BTA works very well for our inflatable rental business.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a million for your feedback 🤩🤩🤩🤩🤩 ! We are happy that you are satisfied with our customer service, and with our app! Thanks again! We look forward to providing you with our continuous 5-star support!

5 / 5 Share

Feb. 14, 2024

We love that we don't have to wait hours for support to get back to us! D'Angelo was very helpful in helping us get set up and very patient in helping us understand what settings we needed. Thank you so much!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

As we promised, here's us celebrating the new review: 🥳🎉🎉🎉🎉🎉🎉🎉🎉 Thanks a lot for taking the time to leave us one, and a 5-star review at that! We appreciate you, and look forward to providing you with continuous 5-star support!

5 / 5 Share

Feb. 13, 2024

We use BTA across 5 stores and we enjoy it a lot - you can customise it as to achieve great results. Amazing app, highly recommend!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to see that you're enjoying our app! And thanks for the recommendation; we appreciate you!

5 / 5 Share

Feb. 13, 2024

D'Angleo was amazing. Great support, fast response time. A+

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave us an awesome review! Thanks 🤩!

5 / 5 Share

Feb. 7, 2024

We recently opened up a clothing rental shop and integrated BTA to it. I cannot express enough how fantastic this app is! It is so user friendly and has all the customizable features we would need to manage bookings. When facing a challenge, questions or needing an assistance their exceptional customer service team was not only quick to response but also incredibly knowledgeable and helpful. This extra service lowers our web developers cost which is a big bonus for a small company. I would also want to give a big thank you to João R. in customer service.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Your review means a lot to us 😊. We appreciate you taking the time to write us a thoughtful and honest review. Also, on behalf of João, Thank you!

5 / 5 Share

Jan. 31, 2024

I use BTA for a small business I operate selling skiing and snowboarding day-trips from Long Island, NY to a bunch of ski areas in the Northeastern USA. It's fantastic and I highly recommend it to anyone who needs a booking platform. It's highly customizable and adaptable and can be tailored to suit almost any situation a person can think of. Best of all, when problems arise, their tech support staff is excellent. They're quick to respond, always very friendly and, above all, they know their stuff! They always have an answer to my question and a fix for my problem. I give my highest endorsement to BookThatApp!

Using app

About 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there 👋 Thanks for putting your fingertips to the keyboard to produce a masterpiece! We appreciate your honest review, and the time you took to write this for us. We are also happy to hear that you're enjoying our app and the support that we provide! Thanks again for your review! We look forward to offering you continuous support! Have a great day ahead! -BTA Support Team

5 / 5 Share

Jan. 29, 2024

BTA is a very easy to use booking system. The customer service is amazing! Any time we have struggled or had issues, D'Angelo is quick to respond and assist us with a solution. Highly recommend this app to others!

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Wow! We're over the moon reading your fantastic 5-star review! It's customers like you that make our work truly rewarding. We're committed to maintaining this level of excellence and ensuring your continued satisfaction. Thank you for choosing us, and we can't wait to serve you again soon!

5 / 5 Share

Jan. 25, 2024

love the instant chat service answers all my questions super quickly! Thank you

Using app

About 2 years

Total reviews

2

Average rating

4.5

Developer Reply

We're thrilled to receive your 5-star review! It's wonderful to know that our app and customer service met and exceeded your expectations. We appreciate your support and trust in us. If you ever have any questions or need assistance, feel free to reach out. Thank you for being a valued customer!

5 / 5 Share

Jan. 23, 2024

This app was the most compatible with what I needed and they were able to go in and customize it to my liking even more. This made my life so easy because I honestly have no idea what i'm doing, I am still very much in the learning phase. They reply unbelievably fast and have great customer service skills. Definitely recommend!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a glowing 5-star review! We're delighted to hear that you had a positive experience with our app and our customer service. Your satisfaction is our top priority, and we look forward to serving you again in the future. Cheers!