BOOSTER AI SEO + AEO OPTIMIZER
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Since installing this app the features have not worked how they are meant to. I was told images would sync within 48 hours of installing and two weeks on still no sync. Raised a ticket and was given a generic response: "The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly." They said to wait and wanted to resolve the ticket. I had to argue to keep the ticket open UNTIL the ticket is actually resovled, not prematurely. TBH quite over the product that fails in its primary functions. Not to mention it duplicates the "Product" meta field even though this is a core element in Shopify already.
Hi Peter, This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback. I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly. Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options: 1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app. 2. We can remove or disable the "brand" field from our app's code. In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket. Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications. Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly. Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO. Best regards, Pat
Fantastic customer service. Chatted to Rain who was responsive, attentive and made me feel like a valued customer. Would highly recommend.
Thanks for the wonderful review! We're thrilled you felt valued and had a great experience with our support. We appreciate the recommendation and are here if you need anything else! 😊 - Kevin & Booster SEO Team
Customer Service was great! Yaci helped me and was able to get everything done quickly!
Thanks for the great review! We’re glad our customer service could help you quickly. If you need anything else, feel free to reach out! 😊 - Kevin & Booster SEO Team
Appena installata mi ha risolto un problema con le immagini che non avevano la descrizione Alt, tutto in automatico e velocissimo. Assistenza veramente eccellente. Credo che acquisterò il piano a pagamento
Grazie per il fantastico feedback! Siamo entusiasti che l'app abbia risolto rapidamente il tuo problema di immagine. Se hai domande o hai bisogno di ulteriore assistenza, siamo qui per te. Divertiti a esplorare il piano a pagamento! 😊 - Kevin e Booster SEO Team
Alex provided AWESOME, friendly, fast, professional support. I appreciate the help and look forward to reviewing the results of Booster Page Speed Optimizer. Thank You!
Thanks for the awesome review! We're thrilled you had a great experience with our support and are excited for you to see the results of app. 😊 - Kevin & Booster SEO Team
excellent, very clear and helpfull
Thanks for the great review! We’re glad you found our service clear and helpful. If you need more assistance, we’re here to help! 😊 - Kevin & Booster SEO Team
Fast and very helpfull with verifying our store
Thanks for the feedback! We’re glad we could help quickly with verifying your store. If you need more assistance, we're here for you! 😊 - Kevin & Booster SEO Team
I'm setting up my first website and Therese was very helpful. Thank you.
We're so glad to hear that! Helping you get started smoothly is our top priority. Thank you for choosing us! - Kevin & Booster SEO Team
Yaci at Booster Seo was great. The app works great and is easy to use. But if you have a question you get the answer in seconds. Yaci helped me out and answered my questions and made sure everything was running smoothly.
Thanks for the great review! We're thrilled our support and app worked well for you. If you have more questions or need help, we're here for you anytime! 😊 - Kevin & Booster SEO Team
Go Izzy! disserves way better than 5 Stars! amazing customer service. Just signed up without an issue and Im ready to get started. Reading all other reviews, it seems like this app is the best for my business. Thank you for your very helpful tips Izzy!
Wow, thanks for such a glowing review! We're thrilled to have you on board and excited for what's ahead. If you need any more tips or help, just give us a shout! 😊 - Kevin & Booster SEO Team
Easy verification of my store. Interaction with Alex and Pol in customer service were great. Still learning what the app can do to help my store, so I can't review further than this.
Thanks for sharing your initial thoughts! We're glad the verification went smoothly and that you had a great experience with our customer service. Here to help as you explore more! 😊 - Kevin & Booster SEO Team
just downloaded the app and great experience so far
Thanks for the review! We're thrilled you're enjoying the app so far. If you need any help or have questions, we're here for you! 😊 - Kevin & Booster SEO Team
The chat was great, very kind and got right to the point. That app seems easy to use. I'm looking forward to seeing how it helps our ranking.
Thanks for the positive review! We're glad you found the chat helpful and the app user-friendly. Excited for you to see the results! Reach out anytime. 😊 - Kevin & Booster SEO Team
Pol was super helpful and quick, thanks again!
So glad to hear that! Thanks for your kind words. We're here whenever you need us. 😊 - Kevin & Booster SEO Team
Lizzy was amazing, answered quickly and helped with a trial and now we've just signed up to premium. Thank you Mark
Thank you for your kind review! We're thrilled to have you as a premium user and glad our support team could assist you. Here whenever you need us! 😊 - Kevin & Booster SEO Team
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