BOOSTER SEO & IMAGE OPTIMIZER

Hi Drew, Thank you for sharing your feedback, and I sincerely apologize for any inconvenience caused. We strive to provide the best support possible, and we regret that your experience didn’t meet your expectations. Regarding the H1 tags, I’d like to clarify that our app does not have the capability to add or remove H1 tags or modify description tags within your store’s theme files. These elements are typically managed by your Shopify theme or other third-party apps. To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right. Thank you for your understanding, and we’re committed to improving your experience moving forward. Best regards, Pat Booster SEO Support Team

Hi there, Lester here from Booster SEO Tier 2 Support. I’ve read your recent review, and I’d like to extend our sincerest apologies for the challenges you’ve encountered while using our app. We deeply regret any inconvenience this has caused, as it does not reflect the level of service and support we strive to provide to our valued merchants. Our engineering team is still actively investigating and working to resolve the isolated issue that you're experiencing. However, due to its unique and complex nature, it has taken longer than expected to implement a fix. I want to assure you that we are fully committed to resolving this as soon as possible and we have been taking steps to ensure that no affected stores are charged while we work on a solution. For those who may have been billed, we’ve promptly processed refunds or account credits to make things right. To address this further, I’ve sent you an email so we can hopefully continue this conversation and work towards a resolution together as quickly as possible. Thank you for your understanding, and I look forward to hearing back from you soon. Best regards, Lester

Hi Charlie, Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you encountered. We take these matters seriously, and I regret that we weren’t able to investigate and resolve your issue in time. Our standard process involves a 24-hour turnaround to request collaborator access, review your theme files, check the app's integration, and identify any conflicts. However, as the app was uninstalled the same day the issue was raised, we couldn’t proceed with our investigation. To address this, we’ve sent you an email with a detailed resolution and a goodwill offer to regain your trust. Please don’t hesitate to reply if you have further questions or concerns—we’d love the opportunity to assist you again. Thank you for your understanding, and we hope to improve your experience moving forward. Best regards, Pat Booster SEO Support Team

Hi there, ​ I'd like to extend our apologies about your recent experience with our app and support. I’d also like to take this opportunity to clarify and assist further. Our app is coded to be lightweight and designed to integrate seamlessly with your store. However, certain factors outside of the app such as your store’s theme, leftover codes, other installed apps, or Shopify’s API status can occasionally affect its performance. I’d be happy to investigate and work with you to identify and resolve any issues should you decide to reinstall the app. Regarding your mention of our support, I assure you that our chat support is entirely handled by humans, committed to providing personalized assistance. If there’s anything we could have done better, I’d love to hear your thoughts so we can continue improving. I have sent you an email so we can hopefully continue this conversation and work towards a resolution as soon as possible. Thank you for your understanding, and I hope to hear from you soon. Best regards, Lester

Hi Jeremy, Thank you for sharing your feedback, and I sincerely apologize for the challenges you experienced. We take such concerns very seriously, and our engineering team is actively working on resolving this issue as we speak. Our standard turnaround time for escalations is 24–48 hours, and my colleague’s request for collaborator access was made to thoroughly check your theme files, the app's integration, and resolve the issue effectively. We’ve also sent you an email with more details regarding this matter. Please feel free to reply to the email if you have any additional questions or concerns. Thank you for bringing this to our attention, and we’re committed to ensuring a better experience for you moving forward. Best regards, Pat Booster SEO Support Team

Hi there, We’ve just read your review, and we’re disheartened to hear about the challenges you’ve encountered with your SEO. We completely understand how frustrating this can be, and we’re genuinely sorry for any inconvenience this has caused. I’d like to clarify that our app is designed to improve SEO over time, but results can take a few months as search engines take time to re-crawl and index your site. Regarding the duplicate issue, I apologize for the inconvenience it has caused you. I have previously detailed the fix I provided 6 days ago but the conflicting SEO tags could have been reintroduced by a theme update or if you've installed another app that has certain SEO functions. However, I assure you that we are committed to ensuring this is resolved once and for all. We have sent you an email with further details and a special offer as a gesture of goodwill, and we're looking forward to your response. Thank you again for bringing this to our attention, and I hope we can work together to resolve it. Best regards, Lester

Hi James, Darrel here from Booster SEO. I want to sincerely apologize for the issues you've encountered and thank you for your feedback. I understand the frustration with the app's AutoPilot feature not automating everything. Just to clarify, what our app does is use your Product title as the Meta title and Product description as the Meta description by default or if you use the "Let the app decide" option on the AutoPilot page. The idea is that you already have the proper keyword in your Product Title and Description, the main keyword will be your Product Title(since your product title should have the best keyword that describes your product) and in the event that keyword is not in your meta description then the app will let you know that it needs to be added on your product description manually so that it'll be updated in the meta description coming from our app. Our app does do a lot automatically through its AutoPilot features, but some SEO involves keyword-optimizing the visible content of your pages (such as your product descriptions), and our app never does that automatically, for two reasons:​ - Google is quite good at detecting (and penalizing) when an app has automatically generated page content, so our app avoids it. - As an expert in your industry, you are the best judge of what keywords are best and how they should be written into your content, so our app gives you guidance on where keywords are missing but leaves the writing up to you. ​ Regarding our app's alt-text feature just using the Product title, just like with the meta title and meta description, by default the app will use the Product title and your Store's name for the alt tags. It is designed this way since the best practice for alt tags is to describe the image in three to five words that include your focus keywords, and that keyword will come from your product title. ​ As you can see, the app relies heavily on your product title for keywords since the product title should be the keyword or contains the keyword that best describes your product. To learn about the most streamlined process for optimizing keywords in our app, and for a more in-depth introduction to keywords, see our guide How to Optimize Keywords for SEO in our Help Site which we sent to you via email. ​ If you don't want to use the app's default setting for alt tags, meta titles, and meta descriptions, it does provide an option to use other templates. The guide was also sent to you via email. ​ We would like to extend our apologies for any inconvenience caused and as mentioned above, we sent you an email to properly address your concerns with our app. ​ We look forward to hearing back from you. Best regards, Darrel

Hi there, Pat here from Technical Support at Booster SEO. I saw your recent feedback and wanted to clear up any confusion. Our Free plan is designed to focus on a single feature: optimizing image alt tags or alt-text, which helps improve your product images' visibility on Google Images. This plan includes a 225-product limit, but the app will continue syncing weekly with your store to check and update your images' alt-text even after reaching that limit. Our Premium Plan offers a suite of SEO features aimed at boosting your site’s search engine ranking and overall SEO performance. These features include: - Guided keyword optimization for meta tags and content to help you rank better for targeted keywords. - AutoPilot for easy bulk SEO editing. - Automated broken link fixes and redirections to prevent 404 errors. - Implementation of Google Rich Results (Snippets) using JSON-LD schema across your store. - Image compression to improve page load speeds. - Product image renaming to match titles, enhancing image SEO. - URL optimization for more search engine-friendly URLs. - Sitemap generation to speed up Google indexing of your site. These features are essential for maintaining and improving your website’s SEO, which is why they are part of our paid plan. Please check your email for more details on this. If you have any further questions or need assistance, feel free to reach out. We’re here to help ensure you have the best possible experience with our app. Sincerely, Pat

Hi Gustavo, I sincerely apologize for the issues you've encountered with our app. Regarding the URL optimization, as my colleague Lester mentioned, this was triggered by the initial setup selection. If the URL optimization was chosen during setup, the app applied those changes automatically. Since the feature is now disabled, no further changes will occur without your explicit activation. We’ve already reverted the optimizations. For the ALT text issue, we've been working to investigate this along with the lagging concerns. Unfortunately, we haven't been able to fully investigate due to the timing of your review. We're still waiting for collaborator access to proceed with the analysis. Thank you for your patience. Best regards, Pat

Hi Peter, This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback. I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly. Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options: 1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app. 2. We can remove or disable the "brand" field from our app's code. In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket. Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications. Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly. Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO. Best regards, Pat

Hi Donna, This is Pat from the Booster Apps SEO Tier 2 Team Support. I am reaching out to you regarding the 1-star review you left for our app. We value our customers' feedback and we are always looking for ways to improve our services. I would like to know if there is anything specific that you think we can do to enhance your experience with our app and our support team. Your feedback is important to us and we would love to hear your suggestions. Furthermore, I would like to inquire if you faced any difficulties while using our app that led to the 1-star review. If that is the case, please do let us know so that we can investigate the issue and provide a prompt resolution. We understand that your experience with our app may not have been satisfactory, but we would like to assure you that we are committed to providing the best possible service to our customers. We would appreciate it if you could give us another chance to make things right and turn your experience around. Thank you for bringing this matter to our attention. We look forward to hearing back from you and working towards improving your experience with our app. Best regards, Pat

Hi Mahmoud, Darrel here from Booster SEO. I noticed you gave us a 1-star on the app - just wondering how we can improve your experience with the app from our support team? ​ I also want to check if you encountered any issues with our app which resulted in a 1-star review? If you did, please let us know so that we can investigate and provide a resolution right away. We've also sent you an email. ​ We hope that you'll give us a chance to rectify any issue you might have encountered and turn around your experience with our app. Regards, Darrel

Hi there, We sincerely apologize for the inconvenience you've experienced with the image compression feature. The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly. I want to assure you that our app is designed to provide comprehensive SEO benefits. We have sent you an email to resolve this issue. We look forward to your response and hope you are open to clearing this up. Thank you for your patience and understanding as we work to ensure a smooth experience for you moving forward. Best regards, Pat

Hi Expressive DeZien, ​ Darrel here from Booster SEO. I've read your recent app store review and sincerely apologize for the inconvenience caused. ​ Sorry for any confusion here. The reason you were charged is that you uninstalled the app after your monthly subscription began or renewed which was on May 5, 2024, you uninstalled the app on May 13, 2024. No worries though, we will be happy to get this sorted for you. ​ We have gone ahead and sent you an email to resolve this issue. We look forward to your response to our email and hope you are open to clearing this up. ​ Cheers, Darrel

Hi SW Coast Refills, ​ Darrel here from Booster SEO, thanks for getting in touch! ​ I've read your recent app store review and I sincerely apologize if you didn't manage to find how to cancel the app's paid plan or trial period. ​ To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription. ​ Here is our guide on how to uninstall the app - https://help.boosterseo.com/en/articles/8771541-how-to-cancel-a-paid-subscription ​ We really hope to improve your experience with our app so we sent you an email with more details. ​​​ Please let us know if you have other concerns. Cheers, Darrel

Hi there, ​ Darrel here from Booster SEO. ​ I've read your recent app store review and I'm very sorry to hear that you got charged. I am very sorry for the confusion. Please note that the reason you were charged was because the app was uninstalled after the Trial Period. The app was installed and the Premium plan's 7-day trial period started on March 2, 2024, but the app was uninstalled on March 28, 2024. To avoid being charged, the plan should have been downgraded to the Free plan or the app should have been uninstalled before March 9, 2024. ​ However, as a courtesy and since you haven't used the app for the full billing period, we proceeded and reversed the charge yesterday. We also sent you an email for more information. ​​ I hope this clears up any confusion and we wish you and your business all the success! If you have any other questions or concerns, please feel free to reach out or respond to the email we sent you. ​ Regards, Darrel

Hi there, Lester here from Booster SEO Tier 2 Support. I'm really sorry to hear about your negative review. However, upon checking Shopify's records here it appears that you unsubscribed on February 29 but the trial period started on February 21. This would have been 2 days after the trial period ended. Please note that Shopify's system automatically processes all billing transactions on behalf of third-party apps like ours. Moreover, I have already processed a full refund for your store just yesterday. Please check your bill in Settings > Billing to confirm this. I've also sent you an email to further discuss how we can further make things right for you and potentially assist in improving your business. Looking forward to hearing back from you soon. Best regards, Lester

Hi there, Pat here from Booster SEO Technical Support. I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had. Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app. I've sent you an email so we can continue the conversation and discuss specifics. Once again, please accept our sincere apologies and I look forward to hearing back from you soon. Sincerely, Pat