BOOSTER SEO & IMAGE OPTIMIZER

Hi LongSkisTruck, ​ ​I'm sorry to hear that you got charged recently. However, upon checking Shopify's records, this appears to be a valid charge since the billing period for the said charge was for November 18 to December 18, 2025. Like what you mentioned, you canceled on the 17th of December or the day before your plan renews again(18th), which means you won't get charged anymore for future billing periods like the December 18 to January 18, 2026 bill, and so on. Like all subscription plans, it is postpaid, which means you are billed for the service after you use it. ​Please note that these charges are done automatically by Shopify's system as they take care of all billing processes on behalf of third-party apps like ours, and this does not require our intervention at all. We're only able to process appropriate refunds/credits on our end. That said, we always aim to be considerate of our valued users. As a courtesy, we’ve gone ahead and processed a full refund of this charge for your store. You should see the refunded amount reflected in your payment account within 3–5 business days. We also sent you emails regarding this concern of yours, but it looks like you haven't read them yet. If you can't find them in your inbox, we suggest checking your spam folder. We wish you and your business all the best! If you have any other questions or concerns, please feel free to reach out again. Regards, Darrel

Hi there, ​ Darrel here from Booster SEO, thanks for getting in touch! ​ I am sorry to hear that you had an issue after installing our app. 😔 ​ We would love to have you reinstall so that we can look into this and address the issues you mentioned. ​ Please note that our app only adds meta tags for SEO, which are added to your site's source code. It shouldn't affect your site's front end, and it is not designed to add any photos or anything to your site. Also, since you were on our Free plan when you installed our app, it is limited to one feature only: optimizing image alt texts(bits of image-related code) so that your product images are ranked higher on Google Images, but again, it doesn't have the capability to add images. ​ However, so that we can properly investigate the issue you reported, I see here that our Tier 2 team sent you a collab request 6 hours ago, but we haven't received your response yet. We do need your confirmation if the collab request has been approved. ​ If you didn't receive any of our messages, I recommend checking your spam folder. ​ We would love to turn around your experience with our app. Looking forward to your response to the email we sent you. ​ Regards, Darrel

Hi there, Thank you for taking a moment to leave feedback. However, we checked our system and noticed that the app was installed on your store for only about 9 minutes before being uninstalled and during that time, we didn’t receive any messages from you about any difficulties or concerns. Because of this, we believe the app didn’t have the chance to run any optimizations or show you what it can do. We’re genuinely sorry that your experience wasn’t positive during that very brief window. We’ve sent you an email so we can discuss this directly, understand what happened, and help resolve any concerns you may have. We’d really appreciate the opportunity to assist you properly. Looking forward to hearing from you. Best regards, Lester

Hi there, Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you've experienced. I reviewed your case and can confirm that our team did send a collaborator access request so we could investigate the stalled image optimizations. However, please note that we don’t receive automatic notifications once a request is accepted; and we send out dozens each day. This is the reason why we ask merchants to let us know once access has been granted so we can proceed immediately. Regarding the monthly optimization limit, our app does indeed have a 5GB processing limit per month, and this is something we’ve always been fully transparent about inside the app and in our documentation. This limit is imposed by our current server provider and is sufficient for over 99% of stores, but we understand that high-volume stores may outgrow it. We are actively working on expanding this capacity for all our valued users, including yourself. That said, if the next cycle of optimizations doesn’t begin at the start of a new month, we can fix this right away with a manual re-sync; but again, only after collaborator access is confirmed. I’ve already reached out to you directly via email so we can get this fully resolved for you. Looking forward to your reply, and we'd truly appreciate the opportunity to make things right. Best regards, Lester

Hi there, Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you’ve experienced. After reviewing your case though, I can confirm that my colleague reached out a couple of days ago with a collaborator access request so we could investigate the issue directly on your store. This access is required for us to identify why the image updates weren’t processing and to apply the proper fix. Once accepted, we would have been able to move forward with investigating and resolving this as soon as possible. Even without collaborator access, we had attempted initiating a manual re-sync from our side and saw the optimization process in progress before the app was uninstalled. That said, I completely understand how this situation could feel disappointing, and I genuinely appreciate you bringing it to our attention. I’ve just sent you an email with more details and the next steps we need so we can assist you properly. Looking forward to your response. We’d really appreciate the chance to look into this further and get everything working smoothly for you. Best regards, Lester

Hi there, Pat here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share your feedback. I reviewed our previous interactions and noticed that we’ve been sending collaborator requests each time you reached out so we could securely access your store and investigate the issues you reported. Without confirmation that these requests were accepted, we’re unable to perform a complete review or troubleshoot effectively. Regarding your SEO concerns, Booster SEO implements on-page improvements immediately, such as meta tags, structured data, and alt text, which help search engines crawl and index your pages. However, measurable results in rankings and visibility, including Google Maps, typically take four to six months because Google evaluates structured data, indexes pages gradually, and considers off-page signals like backlinks, which are outside the app’s control. That said, we are fully committed to assisting you. I’ve also sent you an email with further guidance on accepting the collaborator request so we can start a detailed review and help ensure your SEO setup is functioning optimally. Thank you for your patience and for bringing this to our attention. Best regards, Pat Booster SEO Tier 2 Support

Hi there, Lester here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share this feedback. I reviewed our previous support interaction and saw that you reached out two months ago regarding canceling your plan, but the chat ended before our team was able to provide full guidance. Due to Shopify’s security policies, app developers and support teams are unable to cancel, subscribe, or switch plans on a merchant’s behalf. To stop charges, merchants must switch to the Free plan within the app or uninstall the app entirely. Also, all billing charges are handled directly and automatically through Shopify’s billing system, not by Booster SEO directly. That said, we absolutely want to make this right for you. I’ve sent you an email so we can discuss the situation further and work toward a resolution together. We truly value your experience and want to ensure you’re fully supported. Looking forward to your response. Best regards, Lester

Hi Stephanie, Thank you for taking the time to leave your review, and I’m truly sorry to hear about the concerns you’ve experienced with traffic and rankings. I know how stressful it can feel when performance drops unexpectedly. We reviewed your account, and all SEO optimizations are active and correctly applied. The ranking changes you're seeing are not caused by the app. They align with the recent Google Core Update, which has been affecting visibility for many stores across different platforms. These fluctuations are normal during major updates and usually take several weeks to settle. It’s also important to highlight that SEO works on a long-term timeline. Improvements typically build up gradually over the course of several months, and early movement can appear limited at first even when everything is functioning correctly in the background. We’ve also reached out to you privately with more details and some options that may help support you moving forward. If you’re open to reconnecting, we’d be more than happy to review your setup closely and help guide you through stabilizing your SEO results. Thank you again for sharing your experience. We truly want to make this right and support you however we can. Warm regards, Pat Booster SEO – Tier 2 Support

Hi there, Lester here from Booster SEO Tier 2 Support. I’m sorry to hear about your experience but I want to clarify a few things. Booster SEO does not generate fake traffic ever. Our app only performs on-page SEO optimizations like meta tags, image alt texts, and structured data through Shopify’s API. The cdn.boosterapps.net reference you mentioned simply hosts assets for the app’s interface, much like how Shopify uses cdn.shopify.com, and it does not initiate traffic. Traffic spikes like the ones you noticed can sometimes happen after SEO updates as search engines reindex your site. Recently, there’s also been an increase in automated bots scraping content for AI purposes, which can inflate analytics. I have sent you an email with further details about this. If you’d like, I can guide you on filtering bot traffic in Google Analytics or Shopify to help verify the source. Simply respond to the email we sent so we can discuss this further. We take our app's integrity very seriously and we’d love to help you regain confidence in your analytics and SEO setup. Best regards, Lester

Hi there, I’m really sorry to hear that your experience hasn’t been ideal. I took another look at your account, and it seems that your recent issue was with the SEO Audit tool may still be flagging some issues even after you’ve already addressed them. ​ Please note that I’ve already sent a collaborator access request to your Shopify admin 15 days ago so we can take a closer look and fix this for you directly. I have re-sent it today along with an email. Once you accept that request, we’ll be able to investigate and make sure everything is working as expected. Looking forward to hearing back from you soon. Best regards, Lester

Hi there, Thank you for sharing your feedback, and I’m truly sorry to hear that your experience with Booster SEO didn’t go as expected. We always aim to make the app simple, reliable, and genuinely helpful for every merchant, so it really matters to us when we fall short of that goal. I’d love to better understand what went wrong so we can make it right and ensure you’re fully supported moving forward. Whether it’s a billing concern, a setup issue, or something not working as intended, our team is here to help. We’ve also reached out to you directly via email to assist further and resolve this as quickly as possible. Your input is incredibly valuable to us and helps us continue improving the app for everyone. Warm regards, Pat Booster SEO – Tier 2 Support

Hi there, Thank you for taking the time to share your feedback, and we’re truly sorry for the confusion and frustration this caused. After checking your account, we confirmed that your SEO optimizations are fully active and working correctly in the background. The issue you noticed, where the reports seemed inactive — was actually due to a temporary dashboard sync delay following recent Shopify API updates and our own dashboard redesign. Our engineering team has already been working to stabilize this update so that your live SEO results display accurately again. In the meantime, we’ve verified that your backend SEO score is currently 90 (Grade A), which shows that your site remains properly optimized. We’ve also reached out to you privately via email with a few follow-up details and a note of appreciation for your continued support. Thank you again for sticking with us, we’re confident that everything will be fully synced and running smoothly shortly. Warm regards, Pat Booster SEO Tier 2 Support

Hi there, Thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you’ve experienced. I’d like to clear up a few points and also make this right for you. First, regarding the free plan: you’re correct that it applies alt text to 150 images as a way to give merchants a preview of how the feature works. This isn’t intended to show “fake numbers” but rather to demonstrate functionality before committing to a paid plan. Our higher-tier plans go beyond image alt text to cover a full suite of SEO optimizations, including structured data, meta tags, redirects, broken link fixes, and more. As for pricing, I completely understand your concerns. While there may be other apps available, ours is designed as a complete SEO solution built specifically for Shopify — not just individual features, but how everything works together to improve long-term visibility and rankings. It’s also one of the most proven and trusted SEO apps on Shopify, as reflected in the installs and reviews we’ve received. That said, I’d really like you to experience the full value our app can bring. I’ve sent you an email so we can discuss this further and help you out directly. Looking forward to your response. Best regards, Lester

Hi there, Thank you for taking the time to leave your feedback. I want to clarify a few important points regarding how our app works. First, our app does not use AI or automated content generation for your meta tags. Instead, we rely on your existing product titles and collections to create clean, SEO-friendly meta tags. This is also why we provide the SEO Audits feature — to highlight areas where improvements may still be needed, leaving the final decisions and edits in your control. Second, platforms like Pinterest and Google Merchant Center don’t actually use traditional SEO meta tags the way Google Search does. Instead, they rely on product feeds (separate data submissions that follow their own guidelines) to determine how your products are displayed. That means any warnings or issues you’re seeing there would be independent of our app’s SEO optimizations. That said, I’d really like to help point you in the right direction. Could you please share the exact warnings or errors you’re receiving from Google or Pinterest? With more details, I can guide you on what they mean and how best to resolve them. I have sent you an email so we can discuss this further. Looking forward to your response. Best regards, Lester

We're so sorry about your experience. We truly value your feedback and would love to understand how we can improve. Please reach out to our support team so we can assist you promptly! – Kevin & Booster SEO Team

Hi Maurizio, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your experience with our app didn’t meet expectations. I completely understand how frustrating it must have been to run into delays after upgrading to Premium. In your case, the issue was tied to the way Shopify’s Billing API syncs subscription confirmations back to our app. Occasionally, this handshake can get stuck, which prevents Premium from being unlocked even though the upgrade was processed. While the underlying changes don’t affect your store’s data or theme safety, we know how disruptive it is when access doesn’t match what you paid for. We’ve sent you an email to learn more about what happened so we can investigate and assist you directly. Our team is committed to resolving this quickly and also improving how our subscription flow handles edge cases like this, so that it doesn’t happen again. Thank you again for your patience and for giving us the chance to make this right. Best regards, Pat Booster SEO Team

Hi Gareth, Thank you for taking the time to leave your feedback, I’m truly sorry to hear that your experience with our app didn’t meet expectations. We understand how concerning it can be to discover code changes in your store, especially when they’re unexpected. While Booster SEO does apply certain on-site optimizations to improve SEO performance, these changes are safe, non-destructive, and fully revertible. That said, we recognize that this behavior could have been communicated more clearly, and we're actively working to improve that. We’ve also reached out to you via email to clarify the changes made and offer any additional support you may need. If there's anything we can assist with further, we’re more than happy to help. We appreciate you giving Booster SEO a try and value the opportunity to learn from your experience. Best regards, Pat Booster SEO Team

Hi there, Thank you for your feedback, and we’re truly sorry for the inconvenience. After a thorough investigation, our team found that the issue was due to a billing error on Shopify’s end - not from our app's side. That said, we’ve already reached out to you via email with a detailed explanation and a special offer to hopefully make things right with you. We’d love the opportunity to turn this around and are just waiting for your response. 🙏 Best regards, Lester

Hi Hein, Thanks for sharing your feedback with us — I completely understand your frustration, and I want to assure you that your case has never left our radar. The issue you're experiencing stems from a rare conflict between your store’s theme configuration and some recent updates on Shopify’s end. This conflict is preventing the app from working seamlessly with your theme, and it requires a specific technical solution. Our engineering team is working closely with Shopify to fully resolve this, but because of the complexity of the issue, it’s taking some time to ensure that everything is properly aligned and functioning. Our team has been thoroughly investigating this, and while it’s still in progress, we’re making steady headway. We fully appreciate how important it is for you to have a smooth and reliable experience with the app, and we’re committed to getting this resolved for you. In the meantime, I’ve sent you an email with further details on the issue, and once the fix is implemented, we’ll ensure that the app will function as expected within your store’s environment. If you have any additional questions or if there’s anything else you’d like to discuss, please feel free to reach out. We’re here to help. Best regards, Pat Booster SEO Tech Support

Hi there, We’re very sorry to hear about your experience and appreciate you sharing your feedback. We’d like to clarify that our app offers a free plan, and paid plans are only activated when a user manually approves the upgrade through Shopify’s billing screen. Once a charge is approved, Shopify handles all billing and fund transfers. After receiving your email, our team responded promptly requesting a copy of the invoice so we could validate and process your refund. However, it looks like the message may not have been seen on your end. That said, we’ve already gone ahead and processed a full refund for the $24.99 charge as a courtesy. We’ve also sent a confirmation email with a screenshot of the refund transaction for your reference. If you experience any delays, Shopify Support can assist, as they handle the settlement process. We’re here if you need anything else and truly regret that your experience didn’t reflect the standard of service we aim for. Warm regards, Pat – Booster SEO Team