BOOSTER SEO & IMAGE OPTIMIZER
Booster SEO – All-in-one SEO & Image Optimizer Shopify App
Rating
4.9
feedback
8,142
chart
#112
All reviews
Rating Breakdown
Review RSS Feed
Aug. 19, 2024
Basic SEO Features, Alt-Text Optimization, Weekly Image Sync Unlike other apps - Our FREE plan will always be here! I just installed the app, and nothing works unless you pay for a subscription.
Hi there, Pat here from Technical Support at Booster SEO. I saw your recent feedback and wanted to clear up any confusion. Our Free plan is designed to focus on a single feature: optimizing image alt tags or alt-text, which helps improve your product images' visibility on Google Images. This plan includes a 225-product limit, but the app will continue syncing weekly with your store to check and update your images' alt-text even after reaching that limit. Our Premium Plan offers a suite of SEO features aimed at boosting your site’s search engine ranking and overall SEO performance. These features include: - Guided keyword optimization for meta tags and content to help you rank better for targeted keywords. - AutoPilot for easy bulk SEO editing. - Automated broken link fixes and redirections to prevent 404 errors. - Implementation of Google Rich Results (Snippets) using JSON-LD schema across your store. - Image compression to improve page load speeds. - Product image renaming to match titles, enhancing image SEO. - URL optimization for more search engine-friendly URLs. - Sitemap generation to speed up Google indexing of your site. These features are essential for maintaining and improving your website’s SEO, which is why they are part of our paid plan. Please check your email for more details on this. If you have any further questions or need assistance, feel free to reach out. We’re here to help ensure you have the best possible experience with our app. Sincerely, Pat
Aug. 18, 2024
La aplicación solo funcionó 1 semana y media. A la semana y media la app cambió todas las URLs de la tienda. Al llamar a soporte siempre dicen que no ven nada. Por segunda ocasión me hicieron reinstalarla. Funcionó una semana y media más y ahora eliminó las descripciones ALT de la tienda, además de borrar las descripciones SEO que tenía la tienda. Nuevamente al llamar a soporte indican que no ven nada.
Hi Gustavo, I sincerely apologize for the issues you've encountered with our app. Regarding the URL optimization, as my colleague Lester mentioned, this was triggered by the initial setup selection. If the URL optimization was chosen during setup, the app applied those changes automatically. Since the feature is now disabled, no further changes will occur without your explicit activation. We’ve already reverted the optimizations. For the ALT text issue, we've been working to investigate this along with the lagging concerns. Unfortunately, we haven't been able to fully investigate due to the timing of your review. We're still waiting for collaborator access to proceed with the analysis. Thank you for your patience. Best regards, Pat
Aug. 2, 2024
Since installing this app the features have not worked how they are meant to. I was told images would sync within 48 hours of installing and two weeks on still no sync. Raised a ticket and was given a generic response: "The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly." They said to wait and wanted to resolve the ticket. I had to argue to keep the ticket open UNTIL the ticket is actually resovled, not prematurely. TBH quite over the product that fails in its primary functions. Not to mention it duplicates the "Product" meta field even though this is a core element in Shopify already.
Hi Peter, This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback. I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly. Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options: 1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app. 2. We can remove or disable the "brand" field from our app's code. In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket. Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications. Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly. Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO. Best regards, Pat
July 25, 2024
Hi Donna, This is Pat from the Booster Apps SEO Tier 2 Team Support. I am reaching out to you regarding the 1-star review you left for our app. We value our customers' feedback and we are always looking for ways to improve our services. I would like to know if there is anything specific that you think we can do to enhance your experience with our app and our support team. Your feedback is important to us and we would love to hear your suggestions. Furthermore, I would like to inquire if you faced any difficulties while using our app that led to the 1-star review. If that is the case, please do let us know so that we can investigate the issue and provide a prompt resolution. We understand that your experience with our app may not have been satisfactory, but we would like to assure you that we are committed to providing the best possible service to our customers. We would appreciate it if you could give us another chance to make things right and turn your experience around. Thank you for bringing this matter to our attention. We look forward to hearing back from you and working towards improving your experience with our app. Best regards, Pat
July 18, 2024
Horrible Plugin, Installed it and spent almost 3 hours upgrading to Premium it said it was approved and all good but we never got the Features. Contacted admin they could not do anything keep saying the same. like a broken record. So the support chat is there but for no good. Don't waste your time, this plugin is buggy, and when it has issues at the fundament level imagine what issues it has under the hood in the code Will not recommend this to anybody
June 19, 2024
Hi Mahmoud, Darrel here from Booster SEO. I noticed you gave us a 1-star on the app - just wondering how we can improve your experience with the app from our support team? I also want to check if you encountered any issues with our app which resulted in a 1-star review? If you did, please let us know so that we can investigate and provide a resolution right away. We've also sent you an email. We hope that you'll give us a chance to rectify any issue you might have encountered and turn around your experience with our app. Regards, Darrel
June 6, 2024
The application is not working. Contacted support, they told me to wait 48 hours. Everything is still not resolved. After many days of contact, the answer was still mechanical. I approved the 69 usd per month plan. Ridiculous. Lots of good reviews for the app. But am I not the only user? Cheap.
Hi there, We sincerely apologize for the inconvenience you've experienced with the image compression feature. The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly. I want to assure you that our app is designed to provide comprehensive SEO benefits. We have sent you an email to resolve this issue. We look forward to your response and hope you are open to clearing this up. Thank you for your patience and understanding as we work to ensure a smooth experience for you moving forward. Best regards, Pat
June 7, 2024
Update: The app created duplicate issues in Google Console. The automated "SEO" is really anyones guess. There's no way to see what has been done. I'd prefer to have control over what action is being taken rather than fly blind
May 16, 2024
I REMOVED YOUR APP WHY DID YOU STILL CHARGE ME? I WANT THE 55.00 REFUNDED ASAP. I read in another review "To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription." THAT IS UNTRUE. I uninstalled the app and it charged me 55.00 anyway.
Hi Expressive DeZien, Darrel here from Booster SEO. I've read your recent app store review and sincerely apologize for the inconvenience caused. Sorry for any confusion here. The reason you were charged is that you uninstalled the app after your monthly subscription began or renewed which was on May 5, 2024, you uninstalled the app on May 13, 2024. No worries though, we will be happy to get this sorted for you. We have gone ahead and sent you an email to resolve this issue. We look forward to your response to our email and hope you are open to clearing this up. Cheers, Darrel
April 23, 2024
This app comes with a free trial. There was no indication of how to successfully cancel the membership before the trial period ended. We spent over 30 minutes looking for how to communicate our wishes and how to change our subscription to no avail. Misleading to consumer and actually a waste of our time.
Hi SW Coast Refills, Darrel here from Booster SEO, thanks for getting in touch! I've read your recent app store review and I sincerely apologize if you didn't manage to find how to cancel the app's paid plan or trial period. To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription. Here is our guide on how to uninstall the app - https://help.boosterseo.com/en/articles/8771541-how-to-cancel-a-paid-subscription We really hope to improve your experience with our app so we sent you an email with more details. Please let us know if you have other concerns. Cheers, Darrel
March 28, 2024
I tried this app with the free trial. A few days later I downgraded back to the basic (free) plan and guess what? At the end of the month I was still charged. I have uninstalled the app and I'm never using it again. Give me a refund, thanks.
Hi there, Darrel here from Booster SEO. I've read your recent app store review and I'm very sorry to hear that you got charged. I am very sorry for the confusion. Please note that the reason you were charged was because the app was uninstalled after the Trial Period. The app was installed and the Premium plan's 7-day trial period started on March 2, 2024, but the app was uninstalled on March 28, 2024. To avoid being charged, the plan should have been downgraded to the Free plan or the app should have been uninstalled before March 9, 2024. However, as a courtesy and since you haven't used the app for the full billing period, we proceeded and reversed the charge yesterday. We also sent you an email for more information. I hope this clears up any confusion and we wish you and your business all the success! If you have any other questions or concerns, please feel free to reach out or respond to the email we sent you. Regards, Darrel
March 18, 2024
I tried the "7 day free trial" for the basic plan. I was not impressed so I reverted back to the free plan on day 4-5, uninstall the app and forgot about it. Now I see that they still charge me for the full month. So don't believe the lies of 7 days free trial, don't risk it. It's a scam
Hi there, Lester here from Booster SEO Tier 2 Support. I'm really sorry to hear about your negative review. However, upon checking Shopify's records here it appears that you unsubscribed on February 29 but the trial period started on February 21. This would have been 2 days after the trial period ended. Please note that Shopify's system automatically processes all billing transactions on behalf of third-party apps like ours. Moreover, I have already processed a full refund for your store just yesterday. Please check your bill in Settings > Billing to confirm this. I've also sent you an email to further discuss how we can further make things right for you and potentially assist in improving your business. Looking forward to hearing back from you soon. Best regards, Lester
March 15, 2024
Attention, this is the worst app on shopify, dont use it. We installed it for trial. after deleting, the app has deleted completly our whole Meta Data of every product, every page in our onlineshop. We ranked for 90 keywords on Nr. 1 - from 3 days we have lost over 70% of rankings now. Dont use it trust me.
Hi there, Pat here from Booster SEO Technical Support. I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had. Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app. I've sent you an email so we can continue the conversation and discuss specifics. Once again, please accept our sincere apologies and I look forward to hearing back from you soon. Sincerely, Pat
Jan. 29, 2024
Have been using this app for this last 18 months and not found it helpful. We have been paying for the premium service while doing some SEO work ourselves. I couldn't any evidence that we were getting any benefit for our fee and so in December I tried running the automatic updates on the app. Since then our impressions and clicks have plummeted. I contacted their customer service and asked why this was and for any evidence that their app was improving our SEO. They were not able to provide any evidence and all they could suggest was undoing their auto-updates and contacting Google to ask them why our clicks/impressions had dropped so drastically.
Hi Hayley, Darrel here from Booster SEO. I hope this message finds you well. I recently came across your feedback regarding your experience with our app, and I want to sincerely apologize for any frustration or inconvenience you may have encountered. Your satisfaction is our top priority, and we appreciate your dedication over the past 18 months. I understand your concerns about the effectiveness of our app and the impact on your website's performance. We take your feedback seriously, and I want to assure you that we are committed to addressing and resolving these issues promptly. Upon reviewing your case, it appears that there may be a misunderstanding regarding the expected timeline for seeing significant SEO improvements. While our app primarily focuses on On-Page SEO enhancements, it is crucial to note that the overall impact can vary based on various factors, including your website's current state, industry competitiveness, and the effectiveness of both On-Page and Off-Page SEO strategies. That being said, we acknowledge your desire for tangible evidence of the benefits our app provides. To address your concerns, we have gone ahead and sent you an email so that we can resolve them. We look forward to your response to the email we sent you. Best regards, Darrel
Jan. 18, 2024
its too soon to tell! I just downloaded it.
Hi A Pet's World, Darrel here from Booster SEO. I have carefully reviewed your recent app store feedback, and I would like to express our sincere apologies for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are committed to resolving any issues you have encountered. In our eagerness to address your concerns promptly, we have also reached out to you via email. This communication platform allows us to better understand your specific feedback and work collaboratively to enhance your overall experience with our app. We genuinely appreciate your valuable feedback and the opportunity to make amends. We look forward to receiving your response and working together to ensure your satisfaction. Thank you once again for your understanding. Best Regards, Darrel
Nov. 29, 2023
Once you uninstall this program they will continue to charge you I had to contact him twice for a refund and they said no problem we'll talk to our finance department and they never did anything do not use them
Hi there, Lester here from Booster SEO Tier 2 Support. I wanted to reach out to you after reading your recent review. First off, please accept our sincerest apologies for any negative experience you may have had. I have also sent you an email so we can further discuss your concerns and so we can further explore ways to make things right for you. Moreover, I'd like to let you know that we have already processed the refund yesterday. The settlement period could take up to 3-5 business days. We apologize if you didn't receive the email we sent regarding the confirmation. We genuinely hope to hear back from you soon. If there's anything specific you'd like to discuss or clarify, please feel free to respond to the email. Cheers, Lester
Nov. 9, 2023
READ THE REVIEW BELOW LEFT BY "Love My Animal Life"---THIS APP DOES NOT DO WHAT IT CLAIMS!!!! Adding insult to injury, after uninstalling the app it ruined my theme code and metadata!!! "Super expensive and doesn’t do what it says. Look at your ‘Alt text’ after running the optimization prompt – nothing. The report will tell you that it did a great bulk edit and completed it successfully, but very wrong! It did rename all the photos properly – actually very well (5 stars there, but that’s the end of the 5 stars for me). Look at Meta Data/Descriptions after it says it “optimized” it for you – Nothing! No changes! My images were already optimized (somewhat) at under 400k for size, but out of 2400 photos it only dropped the amount by 76mb. I encourage users to ‘actually’ look to see if this app is making substantial changes to your site in a positive way. The funny part is, I did all the recommended optimization through their app AND then I went into the ‘SEO Audits section – Select a Product’ then looked – no alt text was ever added, matter of fact, they are telling you to add it manually to improve your product SEO. So! I didn’t stop there, I tried again and nothing, again – so I installed Hextom: Bulk Image Edit & SEO (simultaneously with this app), then I ran their Alt Text on a few of my listings. Guess what “this” Booster SEO app said on those listings when I refreshed the page? ….. Great Job! You added Alt Text and my score went up. WTF! I signed up for the $69.99/mo plan!!! That is a ridiculous amount of money – ESPECIALLY when it’s not doing what it says it’s going to do and I had to install another app to help show me all this! Btw, that app is so far amazing! Everything you tell it to do, you can go look and it actually does it – for a fraction of the price! Guess where my business went? Another thing the Meta Data & Descriptions – no change, whatsoever…. So, I contacted customer support and they said our app can’t and doesn’t change text. Which I can sort of understand (you don’t want apps messing with your own words) Well, it doesn’t even add or do anything to optimize. ALL THIS DOES is give you a nice report (when clicking into every listing you have) how to try and optimize it yourself. So, for some maybe that knowledge is enough to pay that kind of money, but you can find that on google for free, just look up how to optimize your website for SEO, or better yet YouTube is packed with info! Sorry for the rant, but I don’t care how many 5 stars this has, look for yourself…. It’s not doing what it portrays to do when you read about it when purchasing and the reason for this big review is I am a HARD worker, along with others, I’m sure. It’s not fair that they are wasting their money every month (an extreme amount!) for something that is not doing what they think it is. Again, just run the test folks, look for yourself! For all you small business owners trying to succeed, I wish you the best! You can do this!"
Hi Michael, Pat from the Booster SEO Tier 2 Support team. I wanted to personally reach out to you after reading your app store review. Please accept my sincerest apologies for any negative experience you may have had. Your feedback is incredibly important to us and we truly value your business. That's why we are taking this matter very seriously. We are determined to make things right and show you the true value of our app. To continue this conversation, I have sent you an email so we can discuss specifics. Once again, please accept our sincere apologies and I look forward to hearing back from you soon. Sincerely, Pat
Oct. 24, 2023
App randomly deletes uploaded images both for products and blog posts.
Hi Grand Goldman and Co, James here with the Booster SEO team. Yikes. I am so sorry to hear this happened. That should _never_ happen. I've got our Tier 2 team looking into this right now. In fact it's not possible for the app to do this, so I'm thinking this could be a clue to something else. In any case we'll look into it now and reach out over email shortly. I also reached out over email to help make things right. If you have any questions please touch base with our support manager, [email protected]. Cheers, James
Oct. 13, 2023
After uninstalling the App, i lost my Meta title and meta description codes from my theme. please be careful with this app and they never backed to me to fix the issue.
Hi there, Pat here from Booster SEO Technical Support. I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had. Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app. I've sent you an email so we can continue the conversation and discuss specifics. Once again, please accept our sincere apologies and I look forward to hearing back from you soon. Sincerely, Pat
Sept. 8, 2023
Super expensive and doesn’t do what it says. Look at your ‘Alt text’ after running the optimization prompt – nothing. The report will tell you that it did a great bulk edit and completed it successfully, but very wrong! It did rename all the photos properly – actually very well (5 stars there, but that’s the end of the 5 stars for me). Look at Meta Data/Descriptions after it says it “optimized” it for you – Nothing! No changes! My images were already optimized (somewhat) at under 400k for size, but out of 2400 photos it only dropped the amount by 76mb. I encourage users to ‘actually’ look to see if this app is making substantial changes to your site in a positive way. The funny part is, I did all the recommended optimization through their app AND then I went into the ‘SEO Audits section – Select a Product’ then looked – no alt text was ever added, matter of fact, they are telling you to add it manually to improve your product SEO. So! I didn’t stop there, I tried again and nothing, again – so I installed Hextom: Bulk Image Edit & SEO (simultaneously with this app), then I ran their Alt Text on a few of my listings. Guess what “this” Booster SEO app said on those listings when I refreshed the page? ….. Great Job! You added Alt Text and my score went up. WTF! I signed up for the $69.99/mo plan!!! That is a ridiculous amount of money – ESPECIALLY when it’s not doing what it says it’s going to do and I had to install another app to help show me all this! Btw, that app is so far amazing! Everything you tell it to do, you can go look and it actually does it – for a fraction of the price! Guess where my business went? Another thing the Meta Data & Descriptions – no change, whatsoever…. So, I contacted customer support and they said our app can’t and doesn’t change text. Which I can sort of understand (you don’t want apps messing with your own words) Well, it doesn’t even add or do anything to optimize. ALL THIS DOES is give you a nice report (when clicking into every listing you have) how to try and optimize it yourself. So, for some maybe that knowledge is enough to pay that kind of money, but you can find that on google for free, just look up how to optimize your website for SEO, or better yet YouTube is packed with info! Sorry for the rant, but I don’t care how many 5 stars this has, look for yourself…. It’s not doing what it portrays to do when you read about it when purchasing and the reason for this big review is I am a HARD worker, along with others, I’m sure. It’s not fair that they are wasting their money every month (an extreme amount!) for something that is not doing what they think it is. Again, just run the test folks, look for yourself! For all you small business owners trying to succeed, I wish you the best! You can do this!
Hi Lori, Pat here from Booster SEO Tier 2 Technical Support. I've had the chance to read your review on the app store, and I'd like to offer my heartfelt apologies for the less-than-ideal experience you've encountered. We deeply appreciate your feedback, and your business matters greatly to us. We're committed to addressing this issue with the utmost seriousness, as we genuinely value your satisfaction. To discuss the details further, I've sent you an email to continue our conversation. Please accept our sincere apologies once more, and I'm eager to hear from you soon. Best regards, Pat