BOOSTER SEO & IMAGE OPTIMIZER

Hi there, ​ Darrel here from Booster SEO, thanks for getting in touch! ​ I am sorry to hear that you had an issue after installing our app. 😔 ​ We would love to have you reinstall so that we can look into this and address the issues you mentioned. ​ Please note that our app only adds meta tags for SEO, which are added to your site's source code. It shouldn't affect your site's front end, and it is not designed to add any photos or anything to your site. Also, since you were on our Free plan when you installed our app, it is limited to one feature only: optimizing image alt texts(bits of image-related code) so that your product images are ranked higher on Google Images, but again, it doesn't have the capability to add images. ​ However, so that we can properly investigate the issue you reported, I see here that our Tier 2 team sent you a collab request 6 hours ago, but we haven't received your response yet. We do need your confirmation if the collab request has been approved. ​ If you didn't receive any of our messages, I recommend checking your spam folder. ​ We would love to turn around your experience with our app. Looking forward to your response to the email we sent you. ​ Regards, Darrel

Nous sommes ravis que notre assistance efficace et notre application optimisent votre référencement au quotidien et vous fassent gagner un temps précieux. Vos gentils mots nous inspirent énormément ; nous sommes reconnaissants envers nos formidables utilisateurs comme vous ! – Kevin et l’équipe Booster SEO

We're thrilled the app makes bulk management easy and lifts the SEO burden off your shoulders. Your kind words truly inspire us—grateful for users like you making our day brighter! – Kevin & Booster SEO Team

Thank you so much! 😊 We're thrilled our support was incredibly responsive, answering your questions quickly and thoroughly. Your kind words truly inspire us! – Kevin & Booster SEO Team

We're thrilled the app turns overwhelming SEO into something simple and manageable, and that your first support experience was good. Your kind words truly inspire us—always here to help you succeed! – Kevin & Booster SEO Team

We're thrilled the app is easy to use and our quick support helped with your automated optimization questions—love that we could think along with you! Excited for your SEO wins ahead. Always here to help you shine! – Kevin & Booster SEO Team

We're thrilled everything's perfect—your kind words made our day! Always here for you. – Kevin & Booster SEO Team

We're over the moon to be called "The Best"—your kind words truly made our day! Always here to keep delivering top-notch support. – Kevin & Booster SEO Team

We're absolutely thrilled that our support was fast and great—your kind words truly brighten our day and motivate us to keep delivering the best. Always here for you whenever you need! – Kevin & Booster SEO Team

Hi there, Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you've experienced. I reviewed your case and can confirm that our team did send a collaborator access request so we could investigate the stalled image optimizations. However, please note that we don’t receive automatic notifications once a request is accepted; and we send out dozens each day. This is the reason why we ask merchants to let us know once access has been granted so we can proceed immediately. Regarding the monthly optimization limit, our app does indeed have a 5GB processing limit per month, and this is something we’ve always been fully transparent about inside the app and in our documentation. This limit is imposed by our current server provider and is sufficient for over 99% of stores, but we understand that high-volume stores may outgrow it. We are actively working on expanding this capacity for all our valued users, including yourself. That said, if the next cycle of optimizations doesn’t begin at the start of a new month, we can fix this right away with a manual re-sync; but again, only after collaborator access is confirmed. I’ve already reached out to you directly via email so we can get this fully resolved for you. Looking forward to your reply, and we'd truly appreciate the opportunity to make things right. Best regards, Lester

Hi there, Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you’ve experienced. After reviewing your case though, I can confirm that my colleague reached out a couple of days ago with a collaborator access request so we could investigate the issue directly on your store. This access is required for us to identify why the image updates weren’t processing and to apply the proper fix. Once accepted, we would have been able to move forward with investigating and resolving this as soon as possible. Even without collaborator access, we had attempted initiating a manual re-sync from our side and saw the optimization process in progress before the app was uninstalled. That said, I completely understand how this situation could feel disappointing, and I genuinely appreciate you bringing it to our attention. I’ve just sent you an email with more details and the next steps we need so we can assist you properly. Looking forward to your response. We’d really appreciate the chance to look into this further and get everything working smoothly for you. Best regards, Lester

We're thrilled to hear we were very helpful and quick to reply—your smiley made ours even bigger! Always here for you. – Kevin & Booster SEO Team

Thank you so much for this heartfelt review! 😊 We're overjoyed that our team's professionalism, kindness, and dedication made your experience smooth and exceptional. Your kind words truly inspire us—grateful for customers like you! Always here to go above and beyond. – Kevin & Booster SEO Team

Wir freuen uns sehr, dass unser Team Ihnen helfen und so schnell reagieren konnte. Ihre freundlichen Worte haben uns den Tag verschönert – wir sind immer für Sie da! – Kevin & das Booster SEO Team

Thank you so much! 😊 We're thrilled we responded quickly and provided a fast solution to your issue. Your kind words truly brighten our day—always here for you! – Kevin & Booster SEO Team

We're thrilled you love the app and our top service—it's truly more important than silence! Your kind words mean the world. Always here for you! – Kevin & Booster SEO Team