BOOSTER SEO & IMAGE OPTIMIZER
Booster SEO – All-in-one SEO & Image Optimizer Shopify App
Rating
4.9
feedback
9,002
chart
#105
All reviews
Rating Breakdown
Review RSS Feed
Aug. 3, 2024
It is very easy to set up, at least at first. I just completed the verification step and the support is amazing and it seems like a good way to help your site.
Thanks for the feedback! We’re glad you found the setup easy and our support helpful. We’re excited for you to see the benefits for your site. If you need more help, just let us know! 😊 - Kevin & Booster SEO Team
Aug. 3, 2024
Great experience with lazzy she's amazing great customer service.Thanks!!
Thanks for the great feedback! We’re thrilled you had an amazing experience with our support. If you need anything else, we’re here to help! 😊 - Kevin & Booster SEO Team
Aug. 3, 2024
I decided to give this app a try after reading numerous positive reviews and feedback. From the moment I reached out for assistance, the experience has been exceptional. Today, I had the pleasure of speaking with Jon, who provided outstanding support in helping me set up the app on my site. He was knowledgeable, patient, and made the process incredibly smooth. The app itself has been performing flawlessly, and I’m already seeing the benefits. I highly recommend this app to anyone looking for a reliable and efficient solution with top-notch customer service.
Thanks for the fantastic review! We're thrilled you had an exceptional experience with our support and that the app is performing well. Your recommendation means a lot to us! 😊 - Kevin & Booster SEO Team
Aug. 3, 2024
I have not been using this app for very long so am not as aware of the full capabilities as others, however the features that I have used (all on the free plan) have worked as expected thus far. As it stands currently I have not noticed any changes in site traffic, although I will be keeping my eye on this going forward. I am incredibly impressed with the customer service; I spoke to Jon about verifying my store and they were polite, kind and incredibly helpful! I had a very positive experience and will not hesitate to contact customer help again if I have any issues.
Thanks for the detailed feedback! We’re glad the features are working well for you and you had a positive experience with our support. Feel free to reach out if you need any more help! 😊 - Kevin & Booster SEO Team
Aug. 3, 2024
Jon quickly set up my SEO image booster and verified my shop in no time. Now my images are driven with quality, just like the service I received from Jon at BOOSTER SEO & IMAGE OPTIMIZER. Thanks Jon!
Thanks for the great feedback! We’re thrilled the SEO image booster and support helped quickly. If you need more assistance, we’re here for you! 😊 - Kevin & Booster SEO Team
Aug. 3, 2024
I would definitely recommend! I'm new to all this stuff and I was handled very kindly and with patience. Thank you, Michelle. I will actually upgrade because of this excellent customer service
Thanks for the kind words! We’re glad you felt supported and appreciated. We’re excited for you to upgrade and are here if you need any more help. 😊 - Kevin & Booster SEO Team
Aug. 3, 2024
It saves so much time. Thanks for creating such app. And the customer support is 10/10. Jon rocks!!! Thanks guys
Thanks for the awesome feedback! We’re thrilled the app saves you time and you loved our support. If you need anything else, we’re here for you! 😊 - Kevin & Booster SEO Team
Aug. 2, 2024
Izzy is very sympathic and professional. I really appreciate her clears answers to my questions, and her advices
Thanks for the kind words! We’re glad you appreciated the clear answers and advice. If you have more questions or need further help, we’re here for you! 😊 - Kevin & Booster SEO Team
Aug. 2, 2024
The customer service rep was very nice and helpful.
Thanks for the feedback! We’re glad you found our customer service helpful. If you need anything else or have suggestions, we’re here to assist! 😊 - Kevin & Booster SEO Team
Aug. 2, 2024
Customer support is top of the line! Over the course of the next few months we plan to evaluate the performance of this app.
Thanks for the great review! We’re thrilled you’re impressed with our support. We hope the app meets your expectations. If you need anything during your evaluation, just let us know! 😊 - Kevin & Booster SEO Team
Aug. 2, 2024
Great customer service
Thanks for the feedback! We're glad you had a great experience with our customer service. If you need more help, we’re always here for you! 😊 - Kevin & Booster SEO Team
Aug. 2, 2024
5 stars
Thank you for the 5 stars! We’re thrilled you had a great experience. If you need anything else, we’re here to help! 😊 - Kevin & Booster SEO Team
Aug. 2, 2024
The help I received through chat was quick and easy. She even made a great suggestion for my website. Thanks for your help!
Glad to hear the chat support was quick and helpful! We’re happy the suggestion was useful. If you need anything else, just let us know. Thanks for the feedback! 😊 - Kevin & Booster SEO Team
Aug. 2, 2024
I got great support from Alex, thank you very much!
Thanks for the feedback! We’re glad you received great support. If you need any more help, we’re here for you! 😊 - Kevin & Booster SEO Team
Aug. 2, 2024
Aug. 2, 2024
Aug. 2, 2024
Since installing this app the features have not worked how they are meant to. I was told images would sync within 48 hours of installing and two weeks on still no sync. Raised a ticket and was given a generic response: "The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly." They said to wait and wanted to resolve the ticket. I had to argue to keep the ticket open UNTIL the ticket is actually resovled, not prematurely. TBH quite over the product that fails in its primary functions. Not to mention it duplicates the "Product" meta field even though this is a core element in Shopify already.
Hi Peter, This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback. I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly. Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options: 1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app. 2. We can remove or disable the "brand" field from our app's code. In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket. Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications. Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly. Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO. Best regards, Pat