ZenBox: Bundle Builder
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.3
feedback
174
chart
#4,346
All reviews
Rating Breakdown
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March 22, 2022
This app does exactly what I was looking for and I'm excited to see how it will work out once my website goes live. I had to contact support for an issue and they reached out super quick and helped me fix the problem! Highly recommend!!
We are so pumped to be a part of your store launch! Shoot us a note when your live, we'd love to check in to see if you need any changes once you have customers going through the experience!
March 19, 2022
I installed the app for 7 days free trial. During this time Jalal gave us an immediate response to all our requests including adjustments to RTL. Excellent service and it is not obvious that Jalal will make adjustments and invest a lot of time without any commitment on our part to pay for the service. We are very pleased with the result and are confident that this app will generate a significant increase in sales for us. Thanks Jalal
We love our app, and are so happy you do too! We also love our team and take a lot of pride in our merchant support. Thanks for highlighting our service (and how Jalal replied super quickly), it really means the world to us 😊
March 15, 2022
This app has allowed us to add a much needed feature to our website without spending thousands on developing our own app. The support team is amazing and they also take on your ideas for future updates.
We love your ideas! Keep 'em coming. It is so helpful for us to know what features you value, so we can appropriately prioritize them! Stay cosy!
March 13, 2022
I was so excited to finally offer build a gift box feature however this app does not work properly. The backend will often not show up, often show an error message. Most often, the backend shows "create your first builder!" screen even though I already have a builder live on my website. This is problematic because it takes forever to reload and reload and reload and try to get the builder that is LIVE to even show up on the backend in order to edit it. As of today, the live version is showing only 4 steps, but the backend (when it decides to even show the builder) shows 6 steps. There is no live chat, so I feel like there is no support regarding this. What it boils down to is that this is the app that many of us need/want, but for $20/month it is insanely expensive for an app that doesn't work properly. If there was a free or even cheaper version, you might be able to stomach these issues despite the subscription fee. But for $20/month, almost the same price as the entire Shopify subscription, I expect the app to appear in the backend, and not have discrepancies between what is LIVE on the website and what the backend shows. I would love to revisit this app eventually in the future but as of now, unfortunately $20/month is way too much for something that presents incomplete steps to my customers. I can deal with the backend not showing up and being annoying, although it shouldn't,- but now that it is showing LIVE only 4 steps to my customers, who now can't complete their gift boxes, while the backend shows 6 (when it decides to appear) there isn't even anything I can do about this and it makes my shop appear incomplete, glitchy, and therefore unprofessional.
Thank you for your honesty. I apologize for this problematic and frustrating first experience you've had with Box Builder. We set high customer service standards for ourselves - I'll be reviewing this case and reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead
March 8, 2022
I am so impressed with this app! This is the only app I found that: 1) has a seamless, easy to use interface, 2) looks professional and pulls theme formatting automatically, 3) allows customers to view detailed product pages and multiple photos from within the app, 4) Makes the step selection super clear, 5) Offers outstanding customer support. I reached out to have a font and a word changed in my pop and Jalal sorted it for me the same day! Thank you so much for making this process so easy for people like me who are new to ecommerce!
Wow, thank you! One of our main values is to make merchants' lives easier, so hearing you say this really just made our day!
June 8, 2022
This is such a powerful application! There are lots of possibilities in it. I wanted something special with thes, I was looking for something to guide people by creating their own starterkit without getting options from products which doesn't communicate with each other. So for example: If someone choose 1, by next step they can only choose 1.1, 1.2, 1.3 and if they have chosen for 2 at first step they will only see 2.1 and 2.2. This was a very complex thing for me so I asked for some help from their team. Hannes described a complete plan for me how te set this up. I only needed some help with the last steps to let it show up and work. I had a call with Lauralynn and she helped me very kind and well! There really is a wonderful team behind this application. Highly recommend this one, thanks to all!
Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead
March 1, 2022
I'm not sure what is better, the app or the support I received from Jalal! I have spent countless hours searching and testing apps to allow my customers to build a custom a-la-cart bundle PLUS allowing form fields through out the process for me to collect customizations to be added to the items. Now only does this app give me everything I want but the bundling process looks really great on my site, it is clean and very streamlined. It definitely has a high end look. I will be deleting all of the other apps I have tried and only use this one. I highly recommend this app!
Thanks so much for this glowing review! We're always happy to hear more great stories about Jalal's wizardry! By the way, can we hire you for our marketing? ;)
Feb. 28, 2022
The app is great so far and have had fantastic support while building my bundles. Some good tools that give you a good amount of flexibility when creating are helpful.
Thanks for this great review! Box Builder's flexibility is one of our favorite things about the app. :)
Feb. 28, 2022
I'm trying the app right now, so far it seems to do exactly what I needed to be done :-) Customer service is very helpful and extremely fast to answer any question you might have.
Thank you! We're really happy to hear Box Builder suits your needs.
Feb. 25, 2022
I've been using Shopify for over 12 months now and I almost changed platforms as I needed the website to fulfill a certain purpose... until I come across BoxBuilder! Literally the perfect app for what I need! I had an issue setting up the subscription section but Hamza helped me within 24 hours and solved it straight away!! I highly recommend it, especially if you are looking for an app that thinks out of the box for your customer's ordering process!
Thanks so much for this detailed review! Not only made us feel all warm and fuzzy, but also gets extra points for that pun near the end.
Feb. 25, 2022
Very good app. Does what it promises, great support! A very dedicated team who listens to the merchant and is very responsive.
Thank you! We do try our best. Love the layout of your store!
Feb. 22, 2022
Thank you very much Hamza! for your interest and help. You did a great job and it's a pleasure working with you. I'll take your advice into consideration and it's nice to have someone like you always an email away.
Thank you! With his ability to seemingly be everywhere and do everything at once, we're sometimes not sure if Hamza's man or myth. Either way, I'll make sure to pass on your message!
Feb. 21, 2022
We're totally excited to launch our new box building option this week with the help of BoxBuilder:DIY Product Bundles. I tested a few other apps the past few days and nothing really compared to the design of this app. It seamlessly integrated into our theme so it looks like an actual part of our website, rather than a 3rd-party add on. We offer surprise boxes and a DIY system has been requested many times, so we really can't wait to share with our customer base. Plus, I had a minor issue with the cookie bar and Hamza from the support team fixed it in a matter of minutes. Big thanks to the StayTuned team!!! Great app!
Wow, thank you for this detailed review! We're really proud of how flexible and seamless Box Builder is, and it's just heartwarming when a happy customer points it out. Also glad Hamza had a chance to show off his impressive skills!
Feb. 17, 2022
Works great, even better support. Would recommend them to anyone looking for an easy box builder for their store.
Thank you so much! Recommendations are our lifeblood.
Feb. 15, 2022
This app does exactly what I need it to do. Customer service was really great. They worked with me to change some things and were very quick responding to queries.
Thank you! Jalal and Hamza love any chance to work their magic for customers. Really happy to hear you've found the right fit with us!
Feb. 15, 2022
I just tried out this app yesterday and it's already given me exactly what I need. I still have to go live with it but I'm very excited about it. The features are so user friendly and Hamza has been so fast with responding to all my questions! I would highly recommend!
Thanks for taking the time to write this review! I know what you mean - Hamza's so efficient that it sometimes feels like he answers questions before they've even been asked.
Feb. 15, 2022
Really really helpful :) They respond to any queries really quickly and the app itself works well for building hampers or 'pick and mix products
Thank you! We really love those whimsical brackets so we're happy to hear we've been able to give your business a boost.
Feb. 3, 2022
Excellent app and customer service to help a big dumb dumb like me create a fantastic box builder. Definitely recommend.
Thank you! We had a good chuckle at "big dumb dumb" because that was instantly relatable for all of us on the Customer Experience team. Luckily our scrappy developers are a brilliant bunch, so we're all in good hands.
Feb. 1, 2022
Great app. Hamza was fantastic and resolved my questions quickly and efficiency. Really happy with the purchase.
Thanks for the review! "Efficiency" is Hamza's middle name. Well, it isn't, but it really should be, because he's Mr. Efficient. Happy you're pleased with the service and the purchase!
Feb. 1, 2022
This is the perfect app if you are looking for customers to be able to build your own gift box within your website. Can select when products you include and the steps. Makes it easy and gives customers a good experience. Support has been helpful in answering my questions and helping me.
Thank you for taking the time to write this review! Our team learned a few things from answering your questions, so it looks like we're actually helping each other.