ZenBox: Bundle Builder
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.3
feedback
174
chart
#4,103
All reviews
Rating Breakdown
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Jan. 22, 2021
This app for the past three months is unbelievable slow, it takes at least 10 seconds to load products in a box that contains no more than 30 items. There are "large boxes" now for items over 50 items but my boxes did not meet that threshold. I really wanted to like this app, as I need something along the line of this but I think I will have to make it myself :(. Due to this I did not use it very often with my customers. I decided to uninstall it on 1/20/21 and went to the developer for a prorated refund. The developer gave me the run around saying that I needed to contact Shopify and create a ticket. After replying directly with a quote from Shopify App Store Terms of Service saying that the developer is in charge of issuing refunds for apps if processed through the Shopify App Store (which this was). The developer then "defended himself" and claimed that he can only issue store credit to his app. Also provenly untrue based on my last email to him where I quoted Shopify TOS. After my reply stating that I would like a refund to the Shopify App Store, this was the last that I heard from the developer and had to reach out again to contact him, as he "couldn't find any record of his reply". After finally getting back to me the developer once again claimed that he could not refund me but now due to a completely separate reason, due to the deletion of the app. Andrew at Box Builder is running a really shotty and shady operation here. Andrew now is holding my money for a service that he is no longer providing to me as the app is no longer installed on my store. Andrew I know you will reply here, give me money back.
Hi there. We appreciate your honesty regarding the speed but we're completely baffled by your summary of the communication we've had over email. We're more than happy to refund the amount we've discussed but we do not have access to apply a credit on your account once you've uninstalled the app. That's just how Shopify work, not a decision that we've made. We asked you to contact Shopify and we'll happily agree it once they come to us. This is path that others have followed successfully and again, the path set by Shopify. The quote you sent us confirms what we've told you. Please read it carefully. Apps can only refund if the charge was made "outside of Shopify". These charges are made inside of Shopify and cannot be refunded by the developers, only Shopify. To say Andy is running a "shady operation" is completely unreasonable and an absolute shame that you've come to that conclusion. Please bear in mind that you're not entitled to a refund of any kind but we're agreeing to offer you one regardless. I think it's fair to say that this doesn't fall under a "shady" or "shotty" operation. I think it would be a fair and reasonable request to ask you to double-check the wording on the quote you sent over. You'll see that we can only refund if the charge is made outside of Shopify. I'll personally agree a refund for the last full month but you have to go through Shopify. Again, this is a rule of Shopify, not something we have control over. You can also check what I've mentioned above with them. Lastly, we never spoke about optimizing the speed for your store. We're happy to look into this for you if it's something you would like to do in the future. I wish you the best with your store. BoxUp Team
Dec. 11, 2020
On the pro side this is a great idea and has a very nice looking layout. The one thing I wish that I would have known before investing time in getting this app set up is that it's still a bit of a work in progress. The developers have been helpful and responsive, but I've run into a few hiccups which had to be handled manually. Once it was set up I learned that people could only select 1 variant per product for their gift sets which is a problem for my business. The app developers say that this is going to be addressed in the future, but that will be too late for holiday orders for my biz. I think this will be a 5-star app in the future, but currently it's not something that's fully functional right out of the box and I needed it to be.
Thank you so much for the review. Just in case it's of any help, you can allow multiple variants to be selected, you just have to enable the 'Show variants separately' option. I know that's not always a perfect solution but it's available now if you wanted to give it a go. As you mentioned, we're currently working on another method of allowing it that works with the variant drop down menus.
Dec. 8, 2020
Normally I write reviews after gathering some experience with an app, which can take a while. But this time I make an exception, and give you 5 stars straight away. After we decided to offer gift boxes to our customers, I expected the worse. I was sure that finding a proper app, get it running, and customize it they way we want will cause pain and frustration, as happened so often in the past. But not here: After all, it took 3 minutes to get my first box up and running. The step-by-step builder is so amazingly simple, I love it. Also the way to create a product for the box is fantastic as it doesn´t interfere with other discounts that you might want to offer your customers. Really good job, thanks a lot! I already have tons of ideas what else we can do with this app, and I have not even seen everything...
Thank you so much for the review! We have plenty more to come and would love to hear those ideas you have, too. Be sure to drop us an email when you can.
Dec. 2, 2020
If you are looking for an app to offer customizable gifts this is THE ONLY one that matters! It is very customizable, it offers you a lot of possibilities ... it is simply incredible what marketing possibilities you have with its help! Andrew is one of the most dedicated people I've met since I've been working with the Shopify platform, he answers questions very quickly and has no problem explaining how many times it takes to understand ... I RECOMMEND and thank you Andrew, looking fw for the next futures!
Thank you so much, a very kind review!
Dec. 1, 2020
The Deli Social - Birmingham. Downloaded to sell customisable Christmas hampers. This app is really easy to use and the support from Andy has been next level. It has built in steps that work really well together, and you can use form steps to get personalised messages. On top of this more than one automatic discount is available which is not part of the base Shopify software. We have been able to produce highly customisable products that are exactly what we were looking for. We are very impressed and would recommend it to anyone looking to have a customisable option on their products.
Thank you so much for such a detailed and positive review!
Nov. 25, 2020
This is an amazing app. Easy to add to your site and with lots of options to customize your box builder process. But what is even more amazing is that the developer is very approachable and ready to help. We wanted to remove some info from specific steps of the box process and they helped us to remove that with custom coding. Recommended!
Thank you so much for the positive review!
Nov. 24, 2020
Great app! I used it so that customers could choose a box size of 2, 4 or 6 bottles of cocktails and then select whichever cocktails they wanted from a list of 8. The 'add a form step' part let me add a gift message step and also a preferred delivery date. Support was always very efficient and helpful. would recommend.
Thank you so much for the review!
Nov. 9, 2020
Love this app! It's ticked all of the boxes for our business needs and has allowed us to sell gift boxes in a user friendly and attractive way. The customer service has been amazing, Andy has been so helpful. Highly recommend this app.
Thank you so much for the review!
Feb. 4, 2021
We use this app to make custom gift boxes in which our clients can choose their favorite items. We are more than happy with the customer support we got from the team. The app is simple to use and works pretty well for our needs. Worth the price. Update Feb 2021: I reached Customer Support asking for a small improvement in the report we can export. An upgraded report was generated the same day. This app is perfect for our business.
Thank you so much! It's been a pleasure to work with you.
April 14, 2021
Finally, a good bundle app. We needed something to allow customers to build a custom box with a fixed number of items. This does that well and the team at Box Builder is extremely responsive and are actively supporting the app with new features. The features provided by this app are core to my ordering process and I think it's fully worth the $20/mo. Update 4/21: Still using this after 6 months. The support team is fantastic, responsive, and the app is regularly updated and still well worth the $20/month for us.
Thank you so much for the review. I wish we could try those cookies over here!
Oct. 15, 2020
I required an App that allowed my customers to build a box of products, starting with the required item of the box itself before they could proceed to adding products. When researching the right App for me, I noticed this feature seemed to be missing from other similar Apps. The Box Builder has met every need in terms of creating the best build-a-box experience for my customer. I'm in no way tech-savvy, and it was surprisingly quite straight forward to use. Their support guy Andrew was available to answer all of my tedious questions and concerns, even over the weekend when I wasn't expecting a response. He quickly solved the issues I encountered- trust me, there were many (from my end, not the App!)- and thankfully was very patient with me! Overall, I'm very happy with the App and support I've received, my website looks and works beautifully. I highly recommend the App (and my website- theparceledit.com.au !! ;) #SneakyPlug)
Thank you so much for the review! The site looks great, plug away!
Oct. 14, 2020
This is exactly the app that I've been searching for! The support team, specifically Andy, was super helpful. Andy went above and beyond to answer my questions and to make sure everything was set up properly. I highly recommend this application, and thank you to the Box Builder team!
Thank you so much for the review! It's been a pleasure.
Oct. 7, 2020
HIGHLY RECOMMEND! Very impressed with Andys customer service. Prompt replies and gave me great advice on how to utilise the Box Builder app, to its full potential. I now have the confidence to go live soon, as my customers will be able to create their own gift boxes :) Harriet from The Boujee Balloon Co.
Thank you, Harriet. It's been my pleasure.
Sept. 28, 2020
I spent months trying to find the perfect "build a box" app and am so glad I came across Box Builder. They're the only app on the market that truly is a customizable builder with various steps. The team at Box Builder (specifically Andy) is amazing to work with -- they fix anything within a couple of hours and are so responsive to any questions I have. I recommend Box Builder to ANYONE looking for an app for customizable gift boxes, build your own kits, or just bundles in general. This is the best $20 a month you'll spend on Shopify Apps and will save you THOUSANDS of dollars that you would spend on a developer.
A big thanks from us for your review and for working with us over the last few days! Best of luck with the launch!