BrandsGateway‑Fashion Dropship
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Highly recommended app; they respond quickly and customer service is very efficient—definitely worth a try.
La atención al cliente de BrandsGateway es verdaderamente excepcional y marca la diferencia en el comercio electrónico de lujo. Su equipo de soporte técnico y humano destaca por ofrecer respuestas inmediatas en tiempo récord, brindando siempre un trato personalizado, profesional y con mucha paciencia durante todo el proceso de integración. Además, demuestran una gran eficacia al resolver cualquier incidencia con los envíos de forma rápida, lo que transmite una enorme seguridad y confianza para operar tu tienda en línea sin ningún tipo de estrés. ¡Es un proveedor altamente confiable y totalmente recomendado!
I am tired of the problems with this application. I am supposed to pay one thousand nine hundred dollars for professionals, not to lose my nerves. I have been exhausted unnaturally. I did everything I could and followed all the instructions, yet the technical problems have not ended since January 21, and I am still stuck with them. I paid professionals to have peace of mind, but unfortunately, I found otherwise. If the problem is not solved, the loss is enough for me. Please refund my money and cancel my subscription. Thank you for this bad experience.
Hello, We’re sorry that your experience did not meet your expectations. That’s not the level of service we strive to provide. After carefully reviewing your case, we can confirm that our customer service team addressed all of your concerns. The issues raised were specifically related to how the product importer functions. This was explained in detail both by our support team and within the app itself, where guidance and in-app messages clarify that imports are based on the filters selected at the time of import. We understand that if the workflow feels different from what you expected, it can be frustrating, especially when you are trying to move quickly. As requested, your refund was issued, and we also offered an additional 15-day trial period to allow you to test the system further without financial pressure. We genuinely regret that the experience felt overwhelming for you and wish you the very best with your business moving forward. Kind regards, The BrandsGateway Team
Terrible experience. Customer service takes literally weeks to get back to you.
Hi The Only Edit, We’re sorry to read this feedback. Our typical response time is 24–48 hours during our working days and hours. We do not operate on weekends, which can sometimes extend the overall turnaround time depending on when a request is submitted. If there was any delay caused by time zone differences, we sincerely apologize. That said, we consistently aim to respond within the stated 24–48 hour timeframe and take response times seriously. If you’re open to it, we would be happy to review your case again to ensure nothing was missed. Kind regards, The BrandsGateway Team
High quality app and high quality customer service. Pricing automatics are not the easiest I have seen with other suppliers but still manageable.
We are close to launching our new online store, which features an extensive collection of over 17k premium-luxury menswear products from Brandsgateway. We have to mention the exceptional support from the Brandsgateway team. The responsiveness has been top-notch, getting fast and detailed answers every time. The communication is always polite, professional, and helpful, whether we have a simple question or need more complex technical guidance. The Brandsgateway platform itself is solid. Integrating, synchronizing, and managing the product inventory is straightforward and efficient. Their product selection is super comprehensive and constantly updated with new products, making it easy to carve out a unique niche in the luxury fashion market. We can highly recommend Brandsgateway to anyone looking to start a premium-luxury fashion online store."
The Brands Gateway team is very polite, respectful, supportive, collaborative and helpful. The Team and in particular, Emilijia, understands the BG business very well which enables her and the team to advise and support immediately on any request. Brands Gateway have a very good exposure to luxury brands. Thank you
I absolutely love BrandsGateway! Their support team is amazing — always quick to respond and super helpful. Emilija has helped me a lot, both through live meetings and email support. The app itself is very well structured, and the product sync works flawlessly. It’s so easy to choose what you want and then just click synchronize. I also love the products — great quality and beautiful selection! They also host webinars from time to time, usually hosted by Michael, where you can ask questions and get really valuable insights — a great bonus for anyone running a fashion dropshipping store.
Based on our few hours of testing, we cannot recommend this app. Our experience suggests the developer is money motivated, more focused on collecting subscriptions than caring for client needs. This is evident from the app's critical shortcomings and the developer's refusal to issue a refund. The app lacks essential features, failing to handle product variants correctly (causing duplicate listings) and missing necessary fields for proper descriptions. In its current state, it is not a viable solution for a serious business. Furthermore, support becomes unacceptably slow once they have your payment. Seek out a reputable developer who offers a trial period and has a fair refund policy—they understand you can't evaluate an app without testing it.
Thank you for taking the time to share your feedback. We'd like to offer some clarification, as the situation with the refund was the result of an email mismatch that we were not aware of at the beginning. Your initial communication came from one email, while the subscription had actually been purchased under a completely different email address. Because the email you contacted us with did not show any active subscription in our system, it understandably led to confusion. This was further delayed as the subscription email was not specified during the initial communication. However, once we identified the correct account associated with your subscription, the refund was issued without delay. Regarding the app evaluation, we fully respect your perspective. However, some features need a little more time to explore, so a very short testing period might not always show the app’s full capabilities - especially since many long-term users work with it successfully every day. Throughout your time with us, our team remained available to provide support, guidance, and assistance. We remain committed to providing a helpful and reliable experience for all users. If you ever wish to revisit the app in the future, we would be more than happy to support you. Kind regards, The BrandsGateway Team
Very good experience with this platform for luxury and premium fashion so far. Great range of products, reliable and accurate orders and delivery is fast every time. The support team is genuinely helpful, responsive, and friendly. The marketing materials are well done, with high-quality images and a lot of e-guides that make presenting products easier. Satisfied overall, and looking forward to continued collaboration.
Brandsgateway’s customer service is amazing! My account manager, Emilija, is very knowledgeable, engaging, and encouraging. She keeps me updated with helpful marketing tips, and while I haven’t made sales yet, her guidance gives me confidence and excitement for future success.
Great experience with BrandsGateway – smooth process, wide selection of authentic products, and fast support. Perfect partner for R&R Labels!
I am keep opening the ticket that even though, I am using right margins and recommended by Brands Gateway then still Products are listing on very lower prices. I keep opening ticket but, they are keep closing the ticket and showing the calculations etc. Beware of App. You keep loosing money here because their suggested process are not one goes on your website unless you go and manually change of all 33,000 products.
Hi Himal, Thank you very much for sharing your feedback. We’ve carefully reviewed our communication history and can confirm that our team responded promptly to all your support requests, providing detailed guidance each time. We also noticed that one of the tickets was closed by you, and in another, our team kindly asked for additional information to better understand what might not have worked well on your end - but unfortunately, we didn’t receive a response. We truly regret that the app didn’t meet your expectations, though please know that our team made every effort to assist and ensure your setup worked correctly. We’re constantly improving based on merchant feedback, and we’d be happy to revisit your case anytime to help you achieve the results you were aiming for. Kind regards, The BrandsGateway Team
Brandsgateway is by far, the best option when it comes to luxury dropshipping. From their seamless integration, to their fast fulfilment and delivery of products ordered, their efficiency is unrivalled. Their customer support team is also very responsive and efficient in solving issues that require support.
Very high performance app, product uptodate and reliable
I have been with BrandsGateway for a while now, the service is impeccable, the products are amazing, the selection breathtaking, giving my store (ACCEXO) access to 20+ thousands of luxury fashion items that are certified genuine. We have not had a single product that we acquired through BG returned to us due to quality. This allows us to give our own customers a 1-Year Authenticity guarantee. Shipping is fast usually via DHL, with 100% tracking! Of course there has been a few minor glitches of late--like a handful of products not showing up with images or descriptions, but that's rare and we know from the CEO that the app is being updated behind the scenes to give us even more control and value. With BG you have white-glove support, 1-on-1 brainstorming and support meetings with their staff to help you. You also get periodic webinars with the CEO. And as your business grows, you can even have events with them at their offices in Europe. With BG, you're seen. They know you.
I haven’t used the app extensively yet, but I’ve had the pleasure of working with Anastasija, a wonderful representative at BRANDS GATEWAY. She went above and beyond to ensure we received proper documentation confirming our validity, authenticity, and access to genuine offerings. Too often, companies fall short of showing courtesy and humanity in their dealings with resellers. Anastasija, however, exemplified true professionalism and care, and I cannot commend her enough. If BRANDS GATEWAY continues to employ staff of this caliber, I have no doubt the company will go very far. It’s genuinely appreciated and admired—I don’t want to overstate it, but credit is due where it’s deserved. Thank you again, Anastasija, and thanks to the entire team at BRANDS GATEWAY for making us proud to be connected with you. Wishing you continued success, Peter M. Titus Owner/Founder STORE 7994 LLC
Hello everyone, I am Wolf from Germany, I am quite new to the dropshipping business, with the help of BrandsGateway support I will be ready to launch the online shop in the coming days. I commenced the building of the shop with BrandsGateway some month ago, during this time some difficulties appeared and could be solved together. Thanks for the support :-) I can recommend BrandsGateway as a supportive partner.
I’ve been using BrandsGateway-Fashion Dropship for a few months now to integrate their products into my Shopify store. The app itself runs smoothly and does what it promises. There has definitely been a learning curve, and I’m still figuring things out, but the support team has been quick to respond and genuinely helpful along the way. I also appreciate that our feedback and ideas are listened to and taken seriously. Overall, I’m glad to have found BrandsGateway and look forward to growing our shop with them as a partner.
The support desk is SUPER!! and coming from me that's a whole lot. I hate giving compliments. sorry not sorry. I (per usual) did something wrong, I downlaoded the app on a different store on Shopify, contacted the support desk, within 24 hours my problem was solved. Nice girl named Anastasija helped me (patiently I may add) to get in transferred to the right store!! Y'all can say what ever you want, but Im sticking with this app. Let's make it good and ofcourde MONEY!!
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