Brightpearl by Sage

March 19, 2026

We’ve been using Brightpearl for the past 3–4 years and have been extremely happy with the platform. It’s played a key role in streamlining our operations, particularly as we manage both D2C and B2B channels. The system has helped us bring more structure and efficiency to our workflows, giving us better visibility and control as we’ve grown. A big part of our positive experience has been the support team. Mike, our account manager, has been incredibly helpful—proactive, encouraging, and always suggesting new practices that genuinely add value to our business. Saphron has also been fantastic whenever we’ve needed additional support with integrations—responsive, knowledgeable, and easy to work with. Overall, Brightpearl has been a reliable and valuable partner for our operations.

March 13, 2026

Brightpearl is a really helpful middleman for multichannel eCommerce and potential in person retail locations. The mapping in the shopify app is pretty straightforward to follow and they now allow for order editing to flow through the platform. Implementation was relatively straightforward with in house support at every step along the way. The APIs available give really good extensibility to anything custom you might need. There are a couple of shortfalls in the API that I'd love to see added, namely adjusting delivery addresses and I'd love to see more operational automation on the supply side in the system, but otherwise it provides a really helpful oversight layer across all channels and makes batch order management super easy regardless of the source of the order. We currently have 6 shopify stores, 5 amazon channels, etcy and hubspot all integrated on the order side and plenty of additional back office integrations too.

Feb. 19, 2026

We have been using Brightpearl for 4-5 years now and have been very pleased with the platform overall. As a growing company with multiple warehouse locations and Shopify storefronts, the ability to configure automation rules in a way that supports and optimizes our sales workflows has been especially valuable. Brightpearl Support is consistently responsive and helpful, and our account managers, Bailey and Alex, are always prompt and great to work with. Overall, it has been a strong fit for our operational needs!

Dec. 11, 2025

Brightpearl have been very professional since our initial enquiry to implementation to day to day use of the platform. On boarding was very easy and they were very accommodating. The integration with shopify and ship theory is fantastic. We also use it as our accounting software, this isn't quite as user friendly as other accounting systems, however, they reporting aspects are great

Dec. 11, 2025

This app has been a huge help in streamlining our business. It keeps our stock accurate across all B2C channels, which has genuinely been a lifesaver for us since installing Brightpearl a few years ago. It's reliable, saves us time, cuts down on errors, and makes day-to-day operations much easier.

Dec. 5, 2025

Brightpearl has been an integral part of our tech stack for years now and we wouldn't have had the growth we have seen in the last few years without them. Implementation was a breeze and the team have been extremely supportive and reactive to our needs. The automation engine has been a huge help with some of our more complex/specific requirements and having the vast array of triggers in combination with Shopify flow has enabled us to be reactive and process orders quicker without the need for complex order routing rules. Having the ability to see not only daily orders and sales come through but also being able to analysis the P&L direct with the ERP helps with making effective decisions to the daily operations of the business.

Oct. 30, 2025

Very buggy app. Was told by sales team that we could add new items on shopify then have them import into brightpearl. Now being told that this can cause duplicate items to be created and is not recommended.

July 10, 2025

Brightpearl has been a great addition to our company and have delivered everything they had promised, I just wanted to take a moment to recognize and sincerely thank Alex for the outstanding technical training they delivered. The sessions where not only easy to follow, but also packed with valuable insights that were directly applicable to our work. Alex has a fantastic way of breaking down complex topics into understandable, practical steps. Their enthusiasm and deep knowledge kept everyone engaged, and it was clear that a lot of thought went into tailoring the training to our company’s needs. This training has already made a noticeable impact—it’s helped us streamline our processes and boosted our team’s confidence in handling technical tasks. Truly an integral part of our continued growth.

June 2, 2025

We had very complex set of requirements from a new epos/rms/wms and Brightpearl ticked the boxes where others fell short. Sales/Tech support/onboarding teams were very thorough in ensuring we could achieve everything we needed before we committed to an agreement. They came good on their promises, obviously there are always some teething issues with such a big change, however, their technical support has been 1st class. The system has revolutionised how we manage our stock, hugely streamlining how we pick, pack and ship orders.

May 22, 2025

We have been using Brightpearl for 2 years now. It has become an integral tool to the business allowing us to develop and adapt new processes while also streamlining previously complex workflows. Using Brightpearl has allowed us to implement new products, warehouses and features seamlessly, through automations and simplified processes. It has allowed us to increase efficiencies across multiple areas of the business all without compromising reporting. Things that previously would have taken days of development and multiple apps are now achieved quickly utilising Brightpearl and Shopify.

April 28, 2025

We have been using Brightpearl for over 10 years, it handles all of our inventory, accounts, business reporting and more. It streamlines a lot of tasks and handles automatic tasks in the background, 5*

April 15, 2025

Brightpearl has been an asset for managing the growth and development of our business for a number years now. We have various complex workstreams, multiple locations, sales channels and product types that brightpearl manages with ease and simplicity. The reporting capabilities are excellent and are a real asset to platform too. Lastly, their customer service and dev teams are always quick to respond and provide solutions when it comes to any issues or new projects.

April 8, 2025

We've been with Brightpearl since 2014. It handles inventory so well that often you forget how much it does behind the scenes. For me, the best thing is that all information is in one place which is great if you're trying to manage a business remotely. I have 2 gripes. Please could you sort reporting dates so they start at the current year instead of defaulting to the year 2000. It's so tedious if you're producing multiple reports. The second thing I would like to see is to be able to select weekly reports based on week numbers. I would think this especially useful in retail. These are only minor irritations and it does everything very well indeed. If you need any help, the support team are very helpful.

April 2, 2025

We have been using Brightpearl for over 5 years now and it has been an integral tool in our ability to grow and develop the business. Using the automation we have been able to automate and streamline many heavily manual taks, streamlining and refining daily workflows. We have a complex inventory that also incorporates own manufacture that Brightpearl helps us manage without breaking a sweat. The support team are always there to help when needed, and account managers are active in helping develop our relationship with Brightpearl enabling us to succeed.

March 26, 2025

We have been using Brightpearl for just over a year and it's been a huge help reducing some extremely manual workflows, especially around pre-orders, using its automation rules alongside some apps provided by one of their developers. We have a complex inventory pattern which Brightpearl manages without difficulty. A lot of other companies could learn from the second-to-none post-launch support which is quick, helpful and responsive.

March 12, 2025

We have been working with Brightpearl since 2023 when we launched our UK website selling high-end furniture, lighting and home decor. The partnership has been excellent and the software is a key enabler for the growth of our business. It is not the perfect solution, but I have never seen a SAS system that works exactly as you would want it to across all facets of a business. However, we are a complex business with multiple inventory locations, multiple markets, multiple customer types etc, and the Brightpearl team have been amazing at helping us to adapt their solution to our needs. It has been one of the most collaborative tech partnerships that I have enjoyed in my career, I would highly recommend them.

Jan. 16, 2025

We have been working with Brightpearl since 2022 for our backend systems and accounting integration . The integration with Shopify works very well and allows us to seamlessly track our orders as well as managing stock for multiple sites.

May 16, 2024

We have been working with Brightpearl for a number of years now for our backend systems. When we migrated our company website to Shopify in 2021 we used this integration created by the Brightpearl team and I'm please to say: it just works. We have never had any problem with the app and all our orders and refunds flow between the two systems seamlessly.

May 16, 2024

Easy app setup, a lot of variability without any development works. Data sync runs as expected.

March 18, 2024

I am extremely disappointed with my experience with BrightPearl . Their advertising and product descriptions grossly undersell the complexity of making their product work. What was supposed to be a simple and straightforward process turned into an absolute nightmare. Sean (US REP) promised one thing when really you have to use two different systems. First off, their marketing made it seem like using their product would be a breeze. However, once I received it and tried to set it up, I realized that it required a degree in rocket science just to get it functioning properly. The instructions provided were vague at best, and they want you to use and update two different systems. Not only did we waste money on a product that doesn't live up to its promises, but I also wasted countless hours trying to figure it out. The frustration and stress caused by dealing with Brightpearl have left me feeling completely dissatisfied and ripped off. Save yourself the headache and avoid this company at all costs. They clearly prioritize sales over customer satisfaction and have no qualms about deceiving consumers with false advertising. Trust me, you're better off spending your money elsewhere. All the 5 stars reviews are from the UK or Europe not the United States STAY AWAY!