Brightpearl by Sage
Industry-leading operating system for retailers
Rating
4.4
feedback
44
chart
#3,710
All reviews
Review RSS Feed
Oct. 30, 2025
Very buggy app. Was told by sales team that we could add new items on shopify then have them import into brightpearl. Now being told that this can cause duplicate items to be created and is not recommended.
July 10, 2025
Brightpearl has been a great addition to our company and have delivered everything they had promised, I just wanted to take a moment to recognize and sincerely thank Alex for the outstanding technical training they delivered. The sessions where not only easy to follow, but also packed with valuable insights that were directly applicable to our work. Alex has a fantastic way of breaking down complex topics into understandable, practical steps. Their enthusiasm and deep knowledge kept everyone engaged, and it was clear that a lot of thought went into tailoring the training to our company’s needs. This training has already made a noticeable impact—it’s helped us streamline our processes and boosted our team’s confidence in handling technical tasks. Truly an integral part of our continued growth.
Hi there, Thank you for leaving such a glowing review, we agree that Alex is an invaluable asset to our team! If you need any support now that you are post go-live, feel free to reach out to our Brightpearl Support Team! Thank you Jesse Dones Sage Retail Support
June 2, 2025
We had very complex set of requirements from a new epos/rms/wms and Brightpearl ticked the boxes where others fell short. Sales/Tech support/onboarding teams were very thorough in ensuring we could achieve everything we needed before we committed to an agreement. They came good on their promises, obviously there are always some teething issues with such a big change, however, their technical support has been 1st class. The system has revolutionised how we manage our stock, hugely streamlining how we pick, pack and ship orders.
Hi there, Thank you for sharing such a wonderful review of our product and internal teams! It's great to hear how the work we do positively impacts your business. If you need additional support, please feel free to reach out to our team! Jesse Dones Sage Retail Support
May 22, 2025
We have been using Brightpearl for 2 years now. It has become an integral tool to the business allowing us to develop and adapt new processes while also streamlining previously complex workflows. Using Brightpearl has allowed us to implement new products, warehouses and features seamlessly, through automations and simplified processes. It has allowed us to increase efficiencies across multiple areas of the business all without compromising reporting. Things that previously would have taken days of development and multiple apps are now achieved quickly utilising Brightpearl and Shopify.
Hi there, Thank you for providing this amazing feedback to our team. We always love to hear how we can help transform and scale a business. If you need assistance, please do not hesitate to reach out to our Support Team!
April 28, 2025
We have been using Brightpearl for over 10 years, it handles all of our inventory, accounts, business reporting and more. It streamlines a lot of tasks and handles automatic tasks in the background, 5*
April 15, 2025
Brightpearl has been an asset for managing the growth and development of our business for a number years now. We have various complex workstreams, multiple locations, sales channels and product types that brightpearl manages with ease and simplicity. The reporting capabilities are excellent and are a real asset to platform too. Lastly, their customer service and dev teams are always quick to respond and provide solutions when it comes to any issues or new projects.
Thank you for your thoughtful review of our product. We appreciate hearing from you and if you need any support, we are here for you! Thanks again, Jesse Dones Sage Retail Support
April 8, 2025
We've been with Brightpearl since 2014. It handles inventory so well that often you forget how much it does behind the scenes. For me, the best thing is that all information is in one place which is great if you're trying to manage a business remotely. I have 2 gripes. Please could you sort reporting dates so they start at the current year instead of defaulting to the year 2000. It's so tedious if you're producing multiple reports. The second thing I would like to see is to be able to select weekly reports based on week numbers. I would think this especially useful in retail. These are only minor irritations and it does everything very well indeed. If you need any help, the support team are very helpful.
Hi there, Thank you for providing this feedback to our team. Can you please reach out to the Brightpearl Support Team to submit your "2 gripes" as feature requests? This allows our product team insight into what our customers would like to see developed further! Thank you Jesse Dones Sage Retail
April 2, 2025
We have been using Brightpearl for over 5 years now and it has been an integral tool in our ability to grow and develop the business. Using the automation we have been able to automate and streamline many heavily manual taks, streamlining and refining daily workflows. We have a complex inventory that also incorporates own manufacture that Brightpearl helps us manage without breaking a sweat. The support team are always there to help when needed, and account managers are active in helping develop our relationship with Brightpearl enabling us to succeed.
Hi, Thank you for providing feedback here, it's great to hear how we have been able to assist you in creating an efficient flow for your team! Jesse Dones Sage Retail Support
March 26, 2025
We have been using Brightpearl for just over a year and it's been a huge help reducing some extremely manual workflows, especially around pre-orders, using its automation rules alongside some apps provided by one of their developers. We have a complex inventory pattern which Brightpearl manages without difficulty. A lot of other companies could learn from the second-to-none post-launch support which is quick, helpful and responsive.
Hi, Thank you for reviewing our product. I am glad to hear we have been able to assist you in increasing your businesses efficiency! It always great to hear from our customers! Jesse Dones Sage Retail Support
March 12, 2025
We have been working with Brightpearl since 2023 when we launched our UK website selling high-end furniture, lighting and home decor. The partnership has been excellent and the software is a key enabler for the growth of our business. It is not the perfect solution, but I have never seen a SAS system that works exactly as you would want it to across all facets of a business. However, we are a complex business with multiple inventory locations, multiple markets, multiple customer types etc, and the Brightpearl team have been amazing at helping us to adapt their solution to our needs. It has been one of the most collaborative tech partnerships that I have enjoyed in my career, I would highly recommend them.
Hi there, I couldn't agree more with your review. Our customers are at the forefront of our minds so it's great to hear your testimony about the collaboration between us to meet the needs of your company! Thank you Jesse Dones Sage Retail Support
March 6, 2025
We signed on with Brightpearl over 3 years ago before they were acquired by Sage. We've been overall very happy with Brightpearl. We have multiple brands, two warehouse locations, and various sales channels where we sell our products, which results in complex order workflows at times. Brightpearl's automation rules have been a huge help to us in letting us configure how orders flow through the system. Brightpearl has allowed us to better manage our inventory and centralize reporting for all of our sales channels. I do think there could be some improvement made to the integration with Shopify but it's not a deal breaker for us. For example, your products have to be built separately in each system instead of having the ability to build a product in one system and have it transfer over to the other. There also isn't a good workflow for making order edits in Shopify and having that transfer over to Brightpearl. The product improvements seem to have slowed down since Sage's acquisition but we are hopeful to see more improvements coming soon!
Hi there, Thank you for providing us with this feedback. I know the team has been developing the Shopify Order Edits functionality. Please reach out to the Support team to help them understand what you believe is missing, they can work with you to submit a feature request to the product team. This helps them understand what features our customers are looking to have developed further!
Jan. 16, 2025
We have been working with Brightpearl since 2022 for our backend systems and accounting integration . The integration with Shopify works very well and allows us to seamlessly track our orders as well as managing stock for multiple sites.
Hi ForeFront, We are thrilled to hear such a positive review. If there is anything we can do to assist in improving functionality, please feel free to reach out to our Support Team! Jesse Brightpearl Support
May 16, 2024
We have been working with Brightpearl for a number of years now for our backend systems. When we migrated our company website to Shopify in 2021 we used this integration created by the Brightpearl team and I'm please to say: it just works. We have never had any problem with the app and all our orders and refunds flow between the two systems seamlessly.
Hi Oliver, Thank you for the feedback! Hearing that "it just works" is one of the best things we can hear! I am glad you are satisfied with the product and the functionality it brings to our customers.
May 16, 2024
Easy app setup, a lot of variability without any development works. Data sync runs as expected.
Hi, It's great to hear you are enjoying our product! I'm glad to hear you found setup easy! Jesse Brightpearl by Sage
March 18, 2024
I am extremely disappointed with my experience with BrightPearl . Their advertising and product descriptions grossly undersell the complexity of making their product work. What was supposed to be a simple and straightforward process turned into an absolute nightmare. Sean (US REP) promised one thing when really you have to use two different systems. First off, their marketing made it seem like using their product would be a breeze. However, once I received it and tried to set it up, I realized that it required a degree in rocket science just to get it functioning properly. The instructions provided were vague at best, and they want you to use and update two different systems. Not only did we waste money on a product that doesn't live up to its promises, but I also wasted countless hours trying to figure it out. The frustration and stress caused by dealing with Brightpearl have left me feeling completely dissatisfied and ripped off. Save yourself the headache and avoid this company at all costs. They clearly prioritize sales over customer satisfaction and have no qualms about deceiving consumers with false advertising. Trust me, you're better off spending your money elsewhere. All the 5 stars reviews are from the UK or Europe not the United States STAY AWAY!
Hi McLogan Team, We appreciate your feedback! An integral part of getting started with our product is participating in our Professional Services (PS) team's implementation process and the recorded trainings that are saved through the process. These resources paired with support from our Customer Service team and our robust knowledge base are designed to help customers be successful with our system. After reviewing internal communications between your team and our PS team, it was discovered that your team did not complete the implementation process due to downsizing staff size. This is unfortunate, because a terminated implementation means you did not get all our teams training and support. Thank you Jesse Brightpearl by Sage.
June 4, 2023
We began our Brightpearl journey just 5 months ago and after an intense 2 months prep, went live 3 months ago. The team we worked with to get us ready for golive (led by Bianca), was a dream team! We couldn't imagine doing a project of this scale without the BP expertise and experience. Bianca gave that extra mile and took the time to really understand our business and the best way to implement BP to ensure we got the most out of it. Since going live, our team have taken all aspects of BP on board and our operations, customer service and warehouse are all seeing benefits beyond what we had hoped for in ease of use, order turn around, time saving, customer experience and accuracy. Our next phase is Demand Planner and the extended Warehouse Management System which we are all looking forward to introducing into our warehouse environment!
Hi there, Thank you so much for your review, it's wonderful to hear how well Bianca and her team have supported your launch on Brightpearl. I know they take time to understand our customers so they can hit the ground running on day one, and it's great to see the fruits of this in action! I'm excited to hear about stage two with Demand Planner and your warehousing! Thank you again, Tom (Brightpearl by Sage)
Jan. 27, 2023
As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses across different states. Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine tuning of the data to fit our needs. I'd definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team.
Hi there, Thank you so much for your review, we love hearing from our customers! It's fantastic to hear how well Brightpearl is meeting your needs particularly being able to have visibility of your orders, purchases, and returns. Your feedback on your implementation team is also wonderful to hear. Being able to hit the ground running is such an important consideration for other e-commerce brands so your endorsement is so valuable for them. Thank you again, Tom (Brightpearl by Sage)
July 6, 2022
We have used Brightpearl for over 10 years and we have found it a very intuitive and helpful app. It is particularly suitable for merchants who are focused on buying finished goods and selling them across multiple channels, brands and locations. We like the fact all elements are within one system and that the entire team can easily and quickly access brightpearl in the cloud and run reports.
March 1, 2022
Brightpearl has been a great asset to our business. User friendly and easily integrated with shopify, it does provides us with a real ERP system, fit for a SME multi channel retailer
March 1, 2022
We have been using BrightPearl for three years now. The integration with Shopify has proven seamless and we have never had to contact their support about any issues. The BP sales order and product management life cycle has been a real bonus to our company.