BUCKS Currency Converter PRO++ for Shopify

BUCKS Currency Converter PRO++

Unlimited multi currency switcher by geolocation +AI Analytics
Rating
4.9
Feedback
1,159
Reviews
Chart
#1,190
Shopify

All reviews

2 / 5 Share
Feb. 27, 2025

App looked to have potential but support was slow and could not answer the simplest of questions. Customer service is just as important as functionality.

Store Using app Total reviews Average rating
Charming Beads 30 minutes 27 3.5
Developer Reply

Summary: It takes at least 5-10 minutes to properly check an issue, which is why our support agent requested time to investigate. We apologize if this caused any inconvenience. It seems the app was uninstalled within half an hour, so you might not have had the opportunity to explore its full potential. Dear, We sincerely apologize if the response time was not up to your expectations. Our support team strives to provide quick and efficient assistance, but some issues, especially related to custom setups, require at least a few minutes to properly investigate and provide accurate solutions. Regarding your concerns: Currency not changing on your custom category page – This may be due to theme compatibility or custom development. We would be happy to investigate this further and provide a solution. Adding space between the cart icon and currency – We can assist you with custom CSS to adjust the spacing to your preference. We also noticed that the app was uninstalled within a short period, which may have limited your experience with its full potential. If you're willing to give us another chance, we'd be happy to thoroughly check your concerns and provide the right solution for your store. Additionally, we will work on improving our support efficiency and response time to ensure a smoother experience for all our users. Thank you for your feedback, and we truly appreciate the opportunity to assist you if you decide to try the app again. Best regards, Tinu Customer Support Lead at Helixo

2 / 5 Share
Oct. 6, 2024

There's a bug with the app. Keeps sending me to the same page and switching currencies randomly. It was working perfectly fine for months and suddenly everything went crazy a few days ago

Store Using app Total reviews Average rating
WaedLine 7 months 1 2.0
Developer Reply

Summary: The issue was caused by a technical glitch that affected the currency button, but it was resolved within a few hours. I sincerely apologize for the inconvenience you've experienced with the app. We recently encountered a technical issue that caused the currency button to behave unexpectedly, leading to the problems you described. I’m happy to let you know that our team has resolved this issue within a few hours. We would appreciate it if you could give BUCKS another try by reinstalling the app. We're here to help ensure everything works smoothly. If you have any further concerns, feel free to reach out. Your satisfaction is our priority. Thank you for your understanding. Kind regards, Tinu Customer Support Lead at Helixo

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