BUCKS Currency Converter PRO++

Summary:We need to make sure your Shopify money format matches your store prices for accurate conversions. Dear, We’re sorry for the inconvenience you experienced while using BUCKS. Thank you for sharing your feedback! BUCKS uses the money format set in your Shopify Admin → Store Defaults (comma or dot) to display and convert prices. When your store prices are synced with this format, conversions remain correct even if the store language is changed. If prices aren’t fully aligned with the money format, BUCKS will not be able to display or convert them correctly. Our support team is happy to check on this for you and to make sure the real cause of the issue is addressed. We truly appreciate your patience and feedback - it helps us improve BUCKS for everyone! Kind regards, Athira Customer Support Lead at Helixo

Summary: We couldn’t reproduce the issue when we checked, and the app appeared to be working fine. We’ve reached out but haven’t received a response. We'd love to investigate further and help resolve the concern. Dear, I'm really sorry to hear about the issue you experienced with the app disappearing from your website. I understand how disruptive this must have been, and I sincerely apologize for the inconvenience caused. When our team checked your store, we weren’t able to reproduce the issue—the currency converter appeared to be working correctly on our end. We also shared screenshots for your reference and requested further details to investigate deeper, but we haven't heard back yet. We’d truly appreciate it if you could let us know whether the issue persists and on which page you’re seeing the problem. We’re here to help and would love to fix this for you as quickly as possible. Looking forward to your response so we can resolve this fully. Best regards, Tinu Customer Support Lead, Helixo

Summary: We promptly updated the customer with a fix, but it seems the email was not received. So, we followed up with screenshots and chat transcripts to assure the customer. Hi Angela, We’re very sorry that your experience didn’t meet expectations, and we truly appreciate your feedback. Regarding the issue with the misspelled currency — our team resolved it promptly on April 7th. We initially notified you via email, but it appears that the message may not have reached you. To ensure clarity and transparency, we later followed up with screenshots and chat transcripts, and also reached out to your team members Fion and Jolene on April 9th to confirm that the correction had been made. We sincerely apologize if it felt like no one responded to your messages — we take every support request seriously and always aim to respond promptly. If anything still feels unresolved, or if you'd like us to take another look at the setup, we’re more than happy to assist. And if your experience has improved since, we’d be incredibly grateful if you’d consider updating your review. It really helps other merchants and supports the continued efforts of our team. Warm regards, Tinu Customer Support Lead, Helixo

Summary: You reached out during our offline hours and were unable to receive immediate support. When we followed up, we unfortunately did not receive a response from you. Dear, I sincerely apologize for any inconvenience you may have experienced. We truly understand how important timely support is, and I regret that we weren’t available to assist you right away. Our support team operates between 9:00 AM and 11:00 PM IST, and your initial request came in during our offline hours. As soon as we were back online, we reached out to gather more details to assist you further. However, it seems we did not receive a response. We genuinely value your experience and would love the opportunity to resolve any issues you are facing. If you could kindly share the details with us, we will prioritize addressing your concerns as quickly as possible. Thank you for your patience and for giving us the opportunity to assist you. Please let us know how you'd like to proceed—we're here to help. Kind regards, Tinu Customer Support Lead at Helixo

Summary: The issue occurred due to a problem with the app integration on your theme. I’m truly sorry to hear about the negative experience you’ve had with our app and support team. I sincerely apologize for any frustration caused by the issues with the theme and cart functionality. At Helixo, we strive for quality service and take your feedback seriously. I would love the opportunity to make this right. If you could kindly grant us access to your theme again, we’d be more than happy to further investigate and resolve the issue promptly. My support team and I have tried reaching out to you several times but, unfortunately, haven’t received any response yet. Please give us a chance to assist you. Thank you for your understanding and patience. Please let me know how you’d like to proceed. Kind regards, Tinu Customer Support Lead at Helixo

Hello, as we have observed, you have enabled Shopify markets, where the conversions are managed by Shopify itself. In such instances, our app may have limitations specific to these scenarios. For a more accurate and efficient resolution, we recommend reaching out directly to Shopify support, as they are equipped to provide dedicated assistance in cases where Shopify markets are enabled. Concerning your experience with our customer service, we sincerely apologize for any shortcomings you encountered. It appears there might be a misunderstanding concerning the handling of conversions. We acknowledge the importance of clear communication and want to assure you that we value your feedback. We will conduct an internal evaluation and implement improvements based on your insights. Thank you for your understanding, and we look forward to the opportunity to make amends and improve your experience. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Lead at Helixo

Thank you for your feedback. But please note we use the exchange rate provided by Shopify itself. Also, while enquiring with the support team we could find that you never contacted us regarding this issue. So we never got a chance to diagnose the issue or even reach conclusion whether this issue was indeed due to our app or just misunderstanding. We are happy to help you with this matter if the issue is with our app. We always help our clients to achieve the app's full potential in every way we can. So please get back to us so that we can figure out what went wrong and fix it for you. You can contact us via the in-app chat or at [email protected] Looking forwards to hearing from you.