Kaching Bundles App & Upsells

Had a random code issue, Dovydas helped me quickly and fixed it fast. Thank you!

Had a issue with default sizing on my apparel. Arsenijus was able to sort it quickly, which I hope will reduce accidental orders of xs shirts! Happy with the app and integration with my Shopify store.

IEVA

Extremely disappointing customer support. I was assisted by leva, she was telling me to use ching for customization even though I explicitly mentioned that ching does not help with changing custom CSS that was previously written by the other customer support member of kaching. In the end she decided to drop the ticket open and not answer the querry.

The widget itself works well — conversion and rounding across our six markets are correct. Support is the problem. First ticket: I reported a currency issue and was told it wasn't on their side. That turned out to be true, but no one helped me find where it actually was. I diagnosed and fixed it myself. Second ticket, and the reason for this review: I asked whether the currency symbol could be changed — CAD, AUD and NZD all render as a plain "$", identical to USD. Their AI assistant confidently told me to edit the currency format inside each market in Shopify. That setting does not exist. It then pointed me to a store-wide format field that only applies to the base currency — following that advice would have shown "CA$" prices to my US customers and changed nothing for Canada. On a live store with a campaign running, that is not a harmless mistake. I then asked for a human. The message was read hours ago. No reply, no way to close the conversation or escalate it myself. If your customers run paid traffic, you know what an unanswered ticket costs.

Paulius me atendio con mi problema con una rapidez y una eficencia muy grande lo recomiendo mucho

great customer support to help me fix my UI just the way i wanted it for my shop

Lovely and prompt support and service by Erikas! Bundle aov actually great choice if you're trying to choose a bundle app!

thankyou awesome

I do not recommend this app. We are up to over 100 orders where the wrong size variant was forced on the customer when they chose the bundle. Their help team was extremely unhelpful in resolving the issue, meanwhile we are out several hundred dollars in return shipping expenses and customer service issues.

Erikas was great

Really helpful, Erikas helped me a lot with a issue i had, i would recommend it!

Erikas is a top top guy, super helpful and easy to communicate with

very satisfied with this app. the response when i asked for help is really fast and helpful, i remember i asked things so many times and the guy named sebastian helped me a lot, really appreciate.

Middle of the night, I have to fix my subscriptions and the GOAT Dovydas helped me fix it. Keep in mind loop subs is a different app to kaching ,but he somehow made it work and helped me with my kaching bundles. 10/10 customer service, saved my store and I will only be using kaching products now because of him give him a raise. Dovydas shoutout once again.

Dovydas was extremely helpful and made the whole setup process much easier. He was patient, knowledgeable, and took the time to help me get everything working exactly how I wanted. He answered my questions clearly and provided excellent support throughout the process. Great experience overall — I highly recommend Dovydas!

Great app and really good support. I wanted to remove the quantity selector from the cart and Dovydas sorted it out straight away, fast reply, no back and forth, just done. Thanks!

Great App. Works great. Great Support!