Kaching Bundles App & Upsells
Boost AOV with quantity breaks, product bundles & upsell app
Rating
5.0
feedback
4,176
chart
#286
All reviews
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April 28, 2026
customer service response times went from 10 mins to now minimum 30 and ive been waiting 3 hours for a response, idk whats wrong. Not an isolated case, this has happened on back to back days withdifferent chats different agents etc. where I have had to wait hours for a response, I think they laid off some people and as a result the cs is getting horrible, please fix this kaching team!
Hi, thank you for flagging this and we're really sorry about the wait times you've experienced. To be clear: there have been no layoffs on our support team. What you're describing isn't the standard we hold ourselves to, and we want to make it right. We've recently had a higher-than-usual volume of incoming chats, and we're actively expanding the team and adjusting coverage to bring response times back to where they should be. If you're open to it, please reach out directly and we'll prioritize getting your issue resolved. We really appreciate you sticking with us and giving us the chance to improve. Erikas | Co-founder of Kaching Appz
April 7, 2026
The app is complicated. I’m trying to set it up so that when someone adds a specific product to the cart, they get the option to choose one product out of three at 50% off, but it seems impossible. It only lets me select all of them.
Hello! Thank you for the honest feedback and we're sorry the setup felt overwhelming at first. The good news is that what you're looking for is absolutely possible with our app, and our support team has already reached out to walk you through it personally. We'd love the chance to make this right and get it working exactly the way you envisioned. Erikas | Co-founder of Kaching Appz
March 18, 2026
they got out of their mind. it started with maxium 59,99 per month. now it is up to 300 per month. are they crazy?
Hi Ali! Thanks for your feedback. Just to clarify, the $299/month is an absolute cap that only applies when the app is generating over $50,000/month in additional revenue for your store. You start at $14.99/month, and the plan only scales when you're earning significantly more. We'd love to chat and make sure you're on the best plan, so feel free to reach out anytime! Erikas | Co-founder of Kaching Appz
March 4, 2026
Terribly inflexible. I am still struggling to get it to show and calculate correctly.
Using app
9 months
Total reviews
2
Average rating
3.0
Hi there! Sorry to hear you've been having trouble with the flexibility and calculations. We've reached out a couple of times because we'd really like to help get this sorted, but it seems we haven't received a response yet. Our support team has helped many merchants set up bundles that display correctly, and we'd be happy to take a closer look at your setup as well. Whenever you have a moment, just reply to our support team and we'll be happy to work through it together. Erikas | Co-founder of Kaching Appz
Feb. 23, 2026
incorrect reoccuring total
Hello! Thank you for your feedback. However, the recurring total is something we do not control. The checkout page is managed directly by Shopify, so our app isn't able to make changes to it. Please check out this tweet where this issue was also raised by other app devs: https://x.com/SammyIsseyegh/status/1917716287054307668 We also took action by sharing this to Shopify: https://community.shopify.dev/t/recurring-subtotal-line-misleading-price-hurts-conversions/19104. We hope this clears things up, and we look forward to Shopify resolving this soon. Erikas | Co-founder of Kaching Appz
Feb. 13, 2026
this app takes my upsells from original price not sale price
Hello! Thank you for your feedback and for using our app. The support team has already reached out to you directly and is ready to discuss your issue in more detail to find the best solution for you! Erikas | Co-founder of Kaching Appz
Feb. 10, 2026
no me gusto la app
Hola, y gracias por su reseña. Siempre buscamos formas de mejorar, por lo que sería muy valioso si pudiera compartir sus comentarios sobre lo que no le gustó con nuestro jefe de equipo, quien ya se ha puesto en contacto con usted personalmente. Realmente creo que podemos convertir su experiencia en algo positivo. ¡Esperamos saber de usted! Erikas | Co-founder of KachingAppz
Jan. 3, 2026
Some of the support team is really great but some rather argue instead of providing help or solutions especially leva, rather argue for 20min that increase one font in the code
Dec. 30, 2025
Dec. 24, 2025
free to install...wow thanks! I was expecting at least 1 free bundle to be used for 1 product in a free option, but looks like you need to pay 15$ even if you are not making any sales yet
Dec. 12, 2025
Warning: Major Bugs, Theme Incompatibility, Disappearing Support, and Unsettling Behavior Rating: 1 out of 5 Stars I am writing this review to warn other Shopify merchants about the significant issues I experienced with the Kaching Bundle app. The problems ranged from critical functionality failures to alarming issues with the support team. Critical Functional Failure & Potential Revenue Loss The core function of this app—the product bundling—was unreliable and posed a serious financial risk to my business. The bundle was configured to add 10 products to the cart upon selection, but it only added 1 product most of the time. This was intermittent, sometimes working and other times failing. I could have lost a significant amount of money overnight had I not manually checked the functionality. This is a massive, unacceptable bug that directly impacts revenue and stock accuracy. I urge all users to rigorously test this app on a live store before relying on it. The app also did not work with my theme, which was the initial reason I needed support. Disastrous Support Experience The support experience was just as damaging as the app's bugs: Disappearing Act: The support agent who was actively working on my website vanished mid-task. Damaged My Store: Crucially, while working on the site, the agent disabled other integrated, necessary apps for my website's operations, causing additional downtime and work for me to fix. The Most Disturbing Issue: AI Call Spam The absolute worst part of this experience was the subsequent personal harassment. In the morning, while I was sleeping, I began receiving spam calls from an AI caller. They repeatedly spammed my personal phone number, disturbing my peace. This highly inappropriate and unethical behavior has absolutely no place in a professional business interaction and is incredibly unsettling. In summary: The Kaching Bundle app failed to work reliably with my theme and its core functionality was critically broken. The support team was decent, but broke other essential parts of my store, and then followed up with an alarming, abusive practice of spam-calling my number with an AI. Avoid this app at all costs.
Dec. 10, 2025
Sebastian was very patient and walked me through every step of trouble shooting , for almost 2 hours ! ty!
Nov. 11, 2025
Not worth the money and very shady billing. Know exactly what your doing before you download this app. Buyer Beware
Oct. 24, 2025
Customer service is terrible!!! It's been 2 weeks since installed the app, trying to resolve the issues we had with it and still it's not over. Every time i contact support, they answer after hours and sometimes it's not even a sufficient answer to resolve anything. I found out that customers redeemed offers from this app even though it wasn't live. I also installed their subscription app which created every order to be automatically subscribed every 2 weeks!! I contacted their support and no reply yet!! It's been hours and I see the agent live on the chat.
Oct. 4, 2025
You have an amazing onboarding process, why you need to push so aggressively for reviews with pathetic images. This really ruins very good first impression.
Store
Mein Shop
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