All reviews

Rating Breakdown

  • 5
    90% (843 ratings)
  • 4
    6% (60 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (20 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 26, 2019

Great support team! They were quick to respond and helped me with what I needed in a really quick turnaround time. Their bundle app looks great on our front end and it's customisable with the help of their brilliant developer team :-)

Using app

About 2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 26, 2019

Absolutely terrible app! The resources load from the dev's cheap awful server, dragging down page load speed overall. The bundles fail to load 4/10 times and the 6 times they do load, they are so slow your customers would of scrolled past them and missed it! Put tickets in to support, answered within 24 hours, said fixed it but all the did was destroy my custom styling. App runs ok until their server breaks again. This app should be avoided at all costs, it will be a total waste of money trust me! You will gain nothing by installing this app, because your customers wont see it half the time! Not to mention it takes just as long to show the discounts on the cart pages, really really really bad app! Should be removed from the store as it simply is not fit for purpose! Absolute waste of money, Scamming poor quality devs!

Using app

1 day

Total reviews

10

Average rating

3.4

Developer Reply

We are sorry for the inconvenience. We have fixed the database query so you will not get that issue in the future Do you need any other help then please send an email on "[email protected]" to create a ticket or you can also contact us on the Live Chat from our app admin. Looking forward to hearing from you.

4 / 5 Share

Sept. 16, 2019

We have just started using it, It was easy to create a bundle. Good support from the support team. Thanks

Using app

About 2 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for the lovely feedback. Do you need any other help then please send an email on "[email protected]" to create a ticket or you can also contact us on the Live Chat from our app admin. Looking forward to hearing from you.

5 / 5 Share

Sept. 12, 2019

Great support and fast. Very knowledgeable and great attitude. A++++ totally recommend it. running this app fulltime now...

Using app

10 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 29, 2019

This app is clearly useful. It let you make bundle like you want, in the way you want. BUT MOST OF ALL, the support rocks. So patient, so helpfull in any circumstances, even if the app have incompatibilities with other apps. If you need bundles, it's the go-to app !

Using app

2 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 25, 2019

Terrible experience, this app started to cause errors due to which the site could not load completely!!! Beware of using this app.

Store

139DEC

Using app

About 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hi We are really sorry for the problem you faced. You might get error when we are doing our server up-gradation. So can you please install it and take look it is working fine in all store. Let us know if you still face any issue we will make sure our app works completely fine in your store and you can generate more sales using our app. Looking forward to hearing back from you. Thank you Thimatic Support Team

5 / 5 Share

Aug. 22, 2019

Good app, which works well for our needs, had a slight problem which was sorted straight away, Good price as well!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 20, 2019

Theoretically the app itself seems to be great but the lack of support and the absolute lack of comprehension and action regarding the functionality problems is starting to impact my business. I have had the dysfunctional integration of this app, visible on my site for the past 5 days. Once it became crystal clear the tech working on my case could not speak or understand English I have repeatedly asked, day on day to have this app removed and terminated instead of trying to have the functionality resolved as the problems simply weren't comprehended, the reply..... radio silence. I HATE leaving terrible reviews as owning a brand myself I understand how hard it can be to get it right all the time but the ongoing bungling of this case is absolutely ridiculous and is impacting our trading and we also don't want our site to become a broken app junk yard or have to pay an independent tech to remove this app! The function this app allegedly offers is important for selling online apparel and should be offered by shopify and not just available via these 3rd party developers. If our experience is anything to go by I'm extremely confused as to how this app is actually ranking so high. 1 - the app only bundles selectively 2- if your customer bundles then adds an extra item to the cart the discount is removed from the bundle 3- if you then remove the single item the discount is nor re-added back to the bundle. 4- don't even start on the mobile functionality, there were so many problems there I didn't know where to start. Every time a tech did something to fix these problems the standard response was : "its working perfectly please change your review to 5 stars , here is the link" Look in to this with caution. After I asked them numerous times to remove this app they final did but have repeatedly asked me to change my rating and review, (?!?!?!) which I will not be doing. Hopefully the reality of this app and customer service ( as covered here ) will help some other businesses make more informed decisions.

Using app

4 days

Total reviews

4

Average rating

3.8

5 / 5 Share

Aug. 19, 2019

I starting using this app to increase my ROA"S as it was recommended by my mentor. Will leave a second review once i get results. Customer support i should rate 5/5. Very supportive, patient and helpful.

Store

Kolkus

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2019

Excellent app! Works great in our store. Plus the Thimatic team is very helpful. They'll answer your questions quickly and help you resolve any issues in a timely manner. Highly recommend!

Store

IGIST

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

May 26, 2020

What they don't tell you is that if you use this app, you cannot use any discounts. So, you can kiss all of your sales and marketing promotions you have good-bye. Absolutely, worthless if you want to do any other promotions or discounts at the same time.

Using app

11 months

Total reviews

13

Average rating

2.3

Developer Reply

Hi, Sorry for the problem you faced. Our logic behind Bundle product discount is by creating draft order otherwise you have to create duplicate product for it so in Shopify they are not giving option to add additional discount code in draft order. So please check this and let us know if you have any questions we are happy to assist you. Looking forward to hearing from you. Thanks and Regards, Support Team @ Thimatic

5 / 5 Share

Aug. 1, 2019

A very nice and easy to use app. I can also create a new drop down menu on my main menu displaying my bundles. I had a few suggestions that the Thimatic support team took very well and implemented at the same time. I am super impressed. The support team is very very helpful and patient and dealing with the customers. I would definitely recommend to everyone out there.

Using app

6 months

Total reviews

5

Average rating

4.8

5 / 5 Share

July 31, 2019

I used this app really very well. I got some error on my store but our support team solves this very quickly.

Using app

5 months

Total reviews

5

Average rating

4.8

5 / 5 Share

June 18, 2021

Must have app for creating discounted bundles. The in-app chat support is awesome and fast. Smal issue was solved instantly.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2019

Good App to increase yours sales. Easy to install, and the support team is great. Thanks you guys and keep this level of quality

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 25, 2019

Highly recommended. Were really fast to reply to my emails. Answered every question i had. Were able to assist on what i wanted done in a very short space of time. Fantastic app.

Using app

2 months

Total reviews

10

Average rating

5.0

5 / 5 Share

July 23, 2019

Absolutely useful and needed for my store App. Have some problems with correct setup - i asked support. Friendly, fast and with no any troubles support, and most important - free help with setup. Highly recommend.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 19, 2019

We used this app to help create bundles on individual pages. Works very nice and easy to setup. Would recommend.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 17, 2019

An awesome app. Does what it's supposed to do. Their support staff were super helpful as well and responded very quickly to help me place the codes in the right places.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 17, 2019

Best service ever i like it. The Support is very awesome have nice work with them. So if you need good bundles Thimatic is perfect.

Using app

17 days

Total reviews

1

Average rating

5.0