Bundle Bear ‑ Volume Discounts
Product Bundle Shopify App
Rating
4.8
feedback
466
chart
#2,405
All reviews
Rating Breakdown
Review RSS Feed
March 24, 2023
super useful to manage complicated journeys in a few clicks, a wonderful product. I will recommend to use it
March 16, 2023
Very good, support works best! :) Team is brilliant, never seen so much patience and work did in us , customers! Love
March 16, 2023
App geht gar nicht und kann man im onlineshop nicht interrgrieren. Ich habe keine lust mehr auf dieser Kack
Hi there, our team will be happy to help you integrate the app to your theme. You can reach us via live chat or email [email protected]. If you wish to do so yourself, please follow the setup guide: https://support.apphub.com/en/articles/6265424-themes-2-0-how-to-add-bundle-bear-to-your-store It seems the app was installed and used for less than 30 minutes on your account. We are not aware of any bugs or issues, and it is currently being used across 5,000 Shopify stores of all sizes. A live example can be found inside our demo store. We deliver best in class support and are eager to solve any issue our customers face - big or small. Over 200 five star reviews will testify to that. Jonathan GM @ Conversion Bear
March 9, 2023
I had a great experience with the support. Took 5 mins on hold + 5mins to resolve. tops. My theme was a custom theme and the support team was able to resolve quickly.
March 4, 2023
5 stars for the dude that just helped me. had a issue with the bundle and after 5 minutes everything was good!
March 4, 2023
amazing customer service. They helped me out with everything. Literally A-Z, even with things they didn't have to help me with. Thank you guys!
March 3, 2023
I cannot praise this app and the wonderful support team enough! You'd literally want to thank yourself for coming across this app. Kudos to everyone behind this!
Using app
Almost 2 years
Total reviews
4
Average rating
5.0
Feb. 23, 2023
I'm really speechless. The support is verry verry great and very helpful. I've never seen such good support. Thanks Jonathan from Bundle Bear
Feb. 12, 2023
The support is awesome very helpfully and kind. I had a problem and they fixed it the next hours. Also the design is very nice and I think its easy to use in generell! thx u very much guys
Feb. 8, 2023
Nothing but good to say about Bundle Bear apps. Amazing cutomer service everytime. Had an issue with different apps clashing with the volume discount and it was solved in minutes
Feb. 8, 2023
jonathan was fantastic, sorted my problem almost immediately even when they're live chat said hours not currently open. highly customisable for all of my stores and my wishes. i recommend if you are in need of a bundle app, volume discount, and more. OR the best customer service ever!
Feb. 1, 2023
Perfect geholpen! Maria is een topper! Ik kreeg de bundel zelf niet op mijn product pagina maar Maria heeft dit binnen 3 minuten voor mij gedaan.
Jan. 25, 2023
The customer service was top tier. Changed everything to my liking and was very helpful with multiple revisions! Such a good app!
Jan. 22, 2023
I am being charged despite uninstalling the app months ago and never using it. There is no place to contact Bundle Bear anywhere on shopify or their website, which I believe is an intentional tactic to keep charging people and pocketing their money, making the subscription uncancellable. Happy to change my review if you get in touch with me to refund my money.
We've tried to reach [email protected] multiple times with no response, so we're hoping that you get a chance to see this reply. We were not able to track any chat, email or support ticket associated with your account. Please note Bundle Bear offers a satisfaction guarantee policy. This means we issue refunds even if a charge is valid, with no questions asked. As such, upon receiving a notification of this review, we refunded your account. In your account case, the monthly charge was valid and expected. Here's a quick overview on how Shopify billing works: The app was active in your store from Nov 18th until Jan 9th. Any app charge is included in your regular monthly Shopify invoice. For your account, that invoice is issued on the 22nd of each month. A total of two charges were issued by Bundle Bear: (Charge 1) Dec 2, 2022 – Jan 1, 2023 - paid on Dec 22nd. (Charge 2) Jan 1, 2023 – Jan 31, 2023 - paid on Jan 22nd. As noted above, the charge went through as expected on Jan 22nd because your plan renewal was on Jan 1st, prior to uninstalling the app. When uninstalling Bundle Bear, any active billing plan is cancelled automatically. This is automated on Shopify's end. We do not handle billing directly in any of our apps. As always, our team is available for any question, concern or clarification via our live chat, support portal and email [email protected]. Jonathan. P.S. it goes against the app store policy to write a one star review and demand a refund, as it is considered to be a type of blackmail. For refund requests of any reason - there are standard support channels available to all merchants. As such, this review was reported to Shopify for further inspection.
Jan. 13, 2023
The app is well established (possibility to match with the design of your website) and the support is insane ! I can only recommande it if you want to sell volume with discount. Easy to install too. thank you guys (Jonathan)!
Jan. 11, 2023
Very good app with lots of sales extra. And Maria did some custom code for me for free! Many thanks
Jan. 9, 2023
Best bundle app I have used, the customer service is also top tier. I always get a reply within literally minutes and they go the extra mile to help
Jan. 3, 2023
Excellent app, Jonathan responded to all of our questions quickly in a super attentive fashion. I'm pleased with the app and will use it in all of our stores.
Dec. 23, 2022
Very kind ,super fast and polite towards the customer and very professional, solved my problem in 3 minutes clock. Kudos to the operator, you have nice staff.