Bundle Bear ‑ Volume Discounts
Product Bundle Shopify App
Rating
4.8
feedback
466
chart
#2,405
All reviews
Rating Breakdown
June 5, 2023
Great app! I needed some assistance with my bundle that required some coding, i received great and responsive communication from Abuzar; He helped me with coding and was very polite and instructive. Highly recommend using Bundle bear, if you're in trouble you'll get the help you need.
Thank you for your 5-star review! Glad to hear you received responsive customer support from Abuzar. Thank you for recommending of our bundle app, we really appreciate it!
June 2, 2023
Very good customer service! Maria is the best! Helped me with everything and even more! i didnt have to do any of the administration thanks to her! Deserves a raise 100%
Thank you for your 5 star review and for sharing your great experience with Maria. We appreciate your comment that Maria helped with everything and more! We are thrilled you had a great experience and thank you for your kind words!
May 31, 2023
i need an app to make my buy 1 get one free offer. This app works really well and as an amazing aesthetic design. Also customer service super available. greatt
Thank you for your 5 star rating and for the kind words about our app. Glad to hear that the app is helping you with your buy 1, get 1 free offer! We really appreciate your recognition of the app's aesthetic design and our customer service. Thank you again.
May 31, 2023
Amazing app design looks good and converting very well! I use it for volume discounts and revenue after few days with it has been good! Very good support
Thank you you 5 star review! We are very happy to hear that you are enjoying our bundling app's design and that your revenue has been good after using it for volume discounts. We really appreciate your feedback!
May 28, 2023
Great app and even better support!
Thank you so much for the 5-star rating! We really appreciate your feedback and are thrilled to hear that you have had a great experience with our app and even better support. We are truly grateful for your support!
May 24, 2023
Great customer support! I couldn't get the bundle bear app to work on my webshop, but the customer support fixed it in seconds.
Thank you for the 5-star rating! We really appreciate it! We're thrilled to hear that our customer support solved your issue with the Bundle Bear app in seconds. We really try hard to provide exceptional support, and we're glad it showed!
May 17, 2023
It's a great application! The support team is very helpful, efficient and fast! They fixed a bug in few minutes. Thank you!
Thank you so much for your 5-star rating! We are delighted to hear you had a great experience with our bundle app! Your kind words about the support team are especially appreciated - they work hard to keep things running smooth and to address any issues with speed and efficiency. Thanks again!
May 16, 2023
Fantastica esperienza, se hai dei problemi o dei dubbi te li risolvono subito. Molto soddisfatto. Consiglio
Grazie mille per la revisione! Siamo felicissimi che sia stata una fantastica esperienza per te, in particolare che abbiamo risolto i tuoi problemi e dubbi subito.
May 16, 2023
been using this app for a while now and it is really great. Also very fast and helpful customer service
Thank you for your 5 star review! We are happy to hear that you like our bundle app and the speedy customer service. Thanks again!
May 15, 2023
Had an issue with the funnel going to the checkout. The service team did a deepdive into my webshop and after some long hours they found the problem and provided a fix in the code. They are more expensive then the other apps, but they are definitely 100% worth it.
Thank you so much for your 5-star rating! We're so glad to hear that our service team was able to provide a fix for your issue. Happy to hear that you think we are 100% worth the price. We really appreciate your positive feedback!
May 15, 2023
they charged me for nothing. they are scammers i want my money back. i didn’t wanted to subscribe to monthly payments. and they did it by themselves.
I'm so sorry to hear that you had a negative experience with our app. We take customer feedback very seriously, and we're committed to providing the best possible experience for our users. I want to assure you that we don't charge merchants without their explicit approval. When you installed the app, you were prompted by Shopify to approve the subscription plan. We as app developers don't have access to your credit card. Moreover, our app doesn't offer a free plan at all. I understand that you're frustrated, and I apologize for any inconvenience this has caused. I would like to offer you a refund since you haven't gained value from the app. To process your refund, please contact our customer support team at [email protected] . They will be happy to help you get your refund processed as quickly as possible. In the meantime, I would love to hear more about your experience. What didn't you like about the app? What would you like to see us improve? Your feedback is important to us, and we're always looking for ways to make our app better. Thanks for your time, Eyal
May 7, 2023
Be careful using this app. The app will randomly go down and the discount codes provided by Bundle Bear won't work for your customers. Sadly, Bundle Bear doesn't say anything when this happens, you just have to troubleshoot it yourself. On Tuesday the app stopped providing customers with discount codes, resulting in a ton of abandon checkouts and refunds from customers who accidentally bought at full price. This continued until Friday. The only reason I found out this was happening is because we had comments on our Facebook Ads calling us scammers saying we were lying about our BOGO deal that we have through Bundle Bear. My conversion rate dropped 2.5% when this happened. This isn't an isolated incident either, I'm in a paid discord group and countless other people have said this app will randomly go down without Bundle Bear saying anything.
Thank you for sharing your experience with our app. We appreciate your feedback, and we apologize for any inconvenience you have faced. We take your concerns seriously and would like to address them. First and foremost, we want to assure you that we are committed to providing a reliable and seamless experience for our users. However, upon reviewing our server logs and monitoring systems, we could not find any evidence of downtime during the timeframe you mentioned. Our servers have been running smoothly without any incidents. Based on the information you provided, it seems that the issue you encountered may be related to a theme or compatibility problem. In some cases, conflicts with other apps can interfere with the functionality of our app, specifically its access to the checkout button. While we cannot directly control the behavior of other apps, we understand that it can be frustrating for our users. We would like to assist you in resolving this issue and ensure that Bundle Bear functions as intended on your store. Our support team is ready to work with you to troubleshoot and identify any potential conflicts or theme-related issues that may be causing the discount codes to malfunction or the app to behave unexpectedly. Please reach out to our support team via [email protected] so that we can investigate this matter further and provide you with a solution. We genuinely apologize for any negative impact this may have had on your business, including the decline in your conversion rate and the customer feedback you received on your Facebook Ads. We understand the importance of maintaining a positive reputation and delivering on the promises made to your customers. Rest assured, we are committed to helping you rectify the situation and regain your customers' trust. Thank you once again for bringing this matter to our attention. We value your feedback as it allows us to improve our app and provide a better experience for all our users. We look forward to assisting you promptly and ensuring that your experience with Bundle Bear is a positive one. Team Conversion Bear
May 5, 2023
Best support! The support is very friendly and fast. They reacted very quickly. I only recommend this!
Thank you so much for your 5 star rating! We are so glad you had a positive experience and that our support was so friendly and fast. We are grateful for your recommendation and thank you for your feedback!
May 4, 2023
Application très utile, beaucoup de choix pour le bundle et l'ensemble est modulable. Je recommande cette application.
Merci beaucoup pour votre note à cinq étoiles et votre avis positif ! Nous sommes ravis que vous ayez apprécié l'utilité de l'application ainsi que la variété des options du bundle et sa modularité. Merci encore pour votre avis !
April 26, 2023
Awesome app. We really like this app. Recommend this app for everyone. Thank you for your quality app.
Thank you so much for your 5 star rating! We really appreciate your positive comments about our app – we're so glad you think it is awesome. Thank you for your recommendation! If there's anything else we can help with, please let us know.
April 16, 2023
BY FAR THE BEST SERVICE I'VE VER GOT ON SHOPIFY SUPER FAST & PROFESSIONAL HELP, would reccomend everyone to use this
Thank you so much for your 5-star review! We're happy to hear you had such a great experience with our bundle app, and we're so glad you would recommend us to others. If there's anything else we can help with, please let us know.
April 14, 2023
They help amazingly fast! Love Bundle Bear. Also, it is a very good price for what you get. I would definitely recommend it to anyone with a Shopify store
Thank you for your wonderful review and for rating us 5 stars! We're absolutely delighted to hear that our help was amazingly fast and that you liked our bundle app and pricing. If there's anything else we can help with, please let us know.
April 1, 2023
Perfect app afor bundles and volume discounts. Also great customer support when I need help with anything.
Thank you so much for your 5 star review! We are happy to hear you had a positive experience with Bundle Bear. We appreciate you noting the great features, like being the perfect app for bundles and volume discounts, as well as our excellent customer support. If there's anything else we can help with, please let us know.
March 30, 2023
Very Good, nice and fast service! The Team has respond very fast and it helped me alot with my Problems
March 26, 2023
Eine sehr sehr sehr gute App funktioniert tadellos und der Support ist der Wahnsinn Kann ich nur empfehlen und 5 Sterne von mir