All reviews

Rating Breakdown

  • 5
    97% (259 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
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5 / 5 Share

April 12, 2024

After trying out Honeycomb for a couple months we switched over to this app because they provide hands down the best customer service. These guys go out of their way to make sure the app works perfect. They actually went in and updated the code to make sure the appearance mirrored our site. If you need support they offer phone, chat and email. AOV shot up as soon as we made the switch. Thanks again for all your support. You have a customer for life!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 10, 2024

I've had several bugs with my theme, but the support has been easy to work with and very quick to get them fixed.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2024

A must have for every retailer. Very easy to set up and works great - it has already brought us dozens of sold products and a very nice turnover within the first weeks. I highly recommend.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 2, 2024

The App works really well, and the support is amazing. Rein helped me with my problem and she was 10/10. Thank you again Rein!

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2024

Super top notch costumer service and app!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2024

New to the app so far so good ❤️‍

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2024

I've been using CandyRack for 4-5 years, between 3 different stores, and it's always done exactly as I needed and the support team has always been fantastic!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 29, 2024

The app didn't quite do what we wanted, but their support person Alex customised it for us within less than an hour, allowing us to continue with the trial and get it working exactly the way we needed. I have never had support service like it, they are astoundingly good at what they do.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2024

It’s really helpful, ai use it mainly to let customers add gift wrapping after purchasing. Some issues must be fixed as when customer use upsale when they buy more than one item of the same SKU, they can remove one of items but price will stay the same(after discount)

Using app

3 months

Total reviews

2

Average rating

1.0

5 / 5 Share

Jan. 26, 2024

So far, we have just begun our trial with Candy Rack and encountered a few issues, which are somewhat reminiscent of theme-related problems we've encountered with other apps offering similar functionalities. However, what truly sets Candy Rack apart is the exceptional support team they have in place. They managed to address and resolve all of our concerns within just one day, a stark contrast to our previous experiences with other apps where we had to wait for as long as three weeks to see any progress. We are genuinely impressed by the promptness and efficiency of Candy Rack's support, which has not only saved us valuable time but has also reinforced our confidence in their product. Their dedication to resolving issues quickly and effectively speaks volumes about their commitment to customer satisfaction. We are looking forward to continuing our trial and exploring all the possibilities Candy Rack has to offer, thanks to their outstanding support team.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2024

AMAZING Customer Service! All team members helped with every one oy my problems whether them being big or small.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2024

Store

InLynes

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2024

I literally never leave a review for anything but this app and the crew is absolutely gold. I have it installed for about 2 months now and its been what I was always looking for. Tried custom upsell apps made by our developers and tested lots of options because i didn't like the fact that usually shopify upsell apps are slow and feel weird on the site, but somehow this one is amazing and converting like a beast. The team also made some changes for me without even asking for it just to make it even faster after I told them my concerns. I am leaving this review after 2 months only because these guys deserve it and its the first time i really feel like i need to leave a proper review for an app. :) good luck to everyone in your journey

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Die App macht genau das was sie soll. Sie funktioniert problemlos, ist einfach zu bedienen und ist nicht vollgepackt mit Funktionen die man nicht benötigt. Der Support antwortet sehr schnell, ist freundlich, kompetent und sehr hilfsbereit.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 17, 2023

Very good and helpful app. Great customer support :) Thank you!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 9, 2023

Awesome app, would be lost without it on my store! The service from these guys is the best iv ever experienced! They have helped me custom code things for my site so many times and its always unreal! Highly recommend!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

Great customer service, very responsive!

Using app

6 months

Total reviews

9

Average rating

4.6

5 / 5 Share

Dec. 5, 2023

shopifyのアプリはいくつか使用してみましたが、 今まで使用したアプリの中で1番管理画面がわかりやすく かつカスタマーサポートの質がとても良いです。 複数選択のアプリとも互換性が合うため、平均単価を上げていきたいと思います! 親切な対応ありがとうございました

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2023

Best upsell app we found after testing several of them! BEST PART: Customer support was superb!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 1, 2023

Great upsell app

Using app

5 months

Total reviews

1

Average rating

5.0