All reviews

Rating Breakdown

  • 5
    97% (259 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 23, 2023

This is by far the absolute best app support i have encountered here on shopify. candy rack has truly helped to transformed my store and the team has helped me so so much to customize so many features and worked tirelessly to get things working properly for me. I can not say it enough how amazing this app and support are!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2023

Melannie clarified my doubts very well!

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2023

We we're not even paying in our trial and we got amazing customer service from their team. We wanted some changes that needed some code work and it got done in a few hours. The app itself works amazing and the customization is endless. The upsell sales started rolling in the moment we've installed it.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

The team support was amazing. Fast response times and were able to fix my issues

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2023

Great app and even better customer service. Response time is very quick and they go above and beyond to help. I've tried at least 15 other free trials and I so glad to have found Candy Rack!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 14, 2023

Greapt App, Great Support. No problems at all. Best App for Upsells.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2023

Great app, really simple but increased our overall revenues significantly, good ROI

Store

Hlbina

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2023

導入後のアップセルが格段に変わりました。 サポートもチャットボットで迅速かつ丁寧に対応してくれるので、助かります。

Using app

8 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

Support is very enthusiastic and great. They guided me for 5 minutes and I had everything set up

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2023

Fantastic app with very responsive customer service. We seem to have had good results, and I believe the reporting is accurate.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 14, 2023

I didn't ask for help, but had an email offering to customise my pop ups to look like my store, I accepted. Great service, thank you.

Using app

Over 2 years

Total reviews

11

Average rating

4.0

5 / 5 Share

Sept. 5, 2023

Really impressed with the proactive and hands on assistance from these guys. After trialing other apps, their system was by far the most versatile and easy to use and get up and running. The pricing was honest and straightforward, just offering a full package for a fair price, rather than bits and pieces and different pricing tiers that end up hiding costs etc. Go you beauties!

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Excellent app, does exactly what is advertised and the support is amazing... well done all around. Highly recommended.

Using app

About 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

July 2, 2023

It has been great! I appreciate the help from the staff! They reached out to me through email, offering their assistance to make my upsell better, and I am forever grateful because I would not have known to do this on my own.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2023

Very reliable upsell software and elite customer support. I had an issue with the way discounts were being calculated ($ only -- and wanted %), and Emmanuel not only solved my issue right away, he instantly added a feature with a dropdown to select $ or % to display. Incredible support and the app has been reliable for years.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 18, 2023

Just started with Candy Rack app today and so far looks all great, and it is exactly what our business needs. Plus, the support so far was exceptional. Glency was a great help today, and we can't wait to see the results of using this app.

Using app

12 months

Total reviews

10

Average rating

5.0

5 / 5 Share

May 25, 2023

I have found excellent customer service, in my opinion very important for an app of this type. The app is very intuitive and easy to use.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 24, 2023

Amazing app. Their support is really responsive and kind and they want to help you with everything. It has great features and we did get a lot of pre-purchase orders because of Candy Rack. Thank you.

Store

Inglows

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

May 17, 2023

Great app that is very easy to set up. Also amazing support willing to add customizations and provide fast support.

Using app

4 months

Total reviews

3

Average rating

5.0