Cartloop SMS Marketing
1:1 Human-Powered SMS Conversations, Cart Recovery & Chat.
Rating
4.8
feedback
99
chart
#10,986
All reviews
Rating Breakdown
Review RSS Feed
Oct. 31, 2022
We started using this app as a way to have quicker support for potential customers and to decrease cart abandonment thereby increasing conversion and it's done exactly that for a really reasonable % cost to us. They are also the most helpful support team I've come across with a software/tool like this and will help you get everything set up and even help write your texts and templates. It's true what they say people are more responsive to txt and thanks to cartloop we're building a decent txt list. Highly recommend to any other ecom business big or small.
We appreciate the kind words, India! Looking forward to achieving milestones with you! 🚀 xx Lou
Sept. 11, 2022
We have been using Cartloop for some time now and are very happy with their service and frequent communication with us. They have ensured to always have the correct information for customers and said customers are always happy and informed after using Cartloop. We recommend!
Hey guys, thank you so much for the feedback! It has also been a very smooth experience working with you. Can't wait to see more stunning results! 🚀 xx Lou
Sept. 8, 2022
Recently completed the onboarding process with Cartloop and absolutely loved it. They are extremely efficient and Alexandra was super quick to help us out with everything. Looking forward to seeing the results with SMS marketing!
Hey, guys! Thanks for the feedback! Can't wait to see your sales skyrocket! 🚀 xx Lou
Aug. 31, 2022
The initial information and onboarding sessions were exceptional and gave us 100% confidence in going forward with Cartloop. We have been up and running for a few months now and encouraging results are starting to roll in. We have high hopes for Cartloop going forward!
Hey, Cory! We're super happy to have you with us. Your results are already looking amazing and we can't wait to see more! 🥳 xx Lou
Aug. 17, 2022
I had reservations about using the app initially but the support team has been superb from the start! The regular check-ins and suggestions to help grow my business has been amazingly helpful! By far, this is the best experience I had working with an app.
Rania, we really appreciate your wonderful feedback! Excited to see more results! 🥳 xx Lou
Aug. 12, 2022
This is a great SMS app. We love that there are real people responding to our customers--not AI. And, we love that the SMS is not intrusive, but helps us engage with our customers. The customer service at Cartloop is top-notch. They are very responsive, incredibly helpful, and they go out of their way to help us achieve success with SMS.
Awww, thanks for this very sweet feedback, Nina! Excited to reach new milestones with you! 🚀
July 28, 2022
DO NOT INSTALL THEY ARE NOT "HONEST" AND FALSELY CLAIM % OF YOUR REVENUE - They changed the way the bill didnt tell us and continued to claim on everything and send random text messages to customers now so they can then Claim they "engaged" the customer when they purchase - its a complete sham of an app thats just for made for skimming our revenue and shopify gets 30%of whatever cartloop claim so they dont care to remove them from their app store! and were on Shopify PLUS and pay shopify a fortune for the worst customer service ever- even after 2 months .
Hi Irene, I appreciate you flagging an outdated article to us. About the charges, as previously discussed and later confirmed by Shopify, we don't have the access to change your plan. All the messages we're sending are triggered depending on the flows you have in place. We cannot initiate a text message unless the subscriber opted-in for SMS and, in your case, abandoned the cart. All the charges are daily updated into your account and you're notified about them, besides the weekly report we're sending to you. In your dashboard, you have a report you can download showing all orders we attributed a sale for. I'm truly sorry you did not enjoy your experience with SMS, however, we cannot agree with your claims. xx Alexandra
July 20, 2022
This is a great app and the customer support is exceptional! I'd highly recommend this app for people wanting to drive sales by starting conversations with potential customers.
Hey, Felix! Thanks for the feedback! We'll be with you as you grow your brand even more! 🚀 xx Lou
July 11, 2022
Cartloop's approach to business is the same as mine. I was surprised at how much they researched my site and understood my message, before they reached out to me. Each person has an ownership quality for how much care and how much they give to the process. So far, the best experience I've had on this journey.
Dean, we appreciate the feedback! We're stoked to have you with us! 🥳 xx Lou
July 7, 2022
Great APP, easy installation and Onboarding. It can really help you improve your CR, customer engagement, retention, etc. We also love their team, they are great!
Hey, thanks for the awesome feedback! Can't wait to see more results! 🚀 xx Lou
June 21, 2022
Great App. Great Service. Great for my customers. This was the best decision to get Cartloop onboard our website and it has made an instant difference.
We're excited to have you on board, Adrian! This is just the beginning! 💪 xx Lou
June 16, 2022
So far so good! Only a few days in but the support is great and features are easy to use :) Thank you!!
Appreciate the feedback! We're super happy to have you with us! 🥳 xx Lou
June 10, 2022
Probably the greatest app on Shopify, with flawless integration, amazing customer support, and a very personalised experience. We began a month-long trial, and the onboarding process was also excellent. I strongly suggest it.
Your early results are amazing! So excited to see more! 💪 xx Lou
May 18, 2022
I really appreciate how their support team is always there with us every step of the way to make sure that we had a great experience setting up our account and getting everything sorted to start. They are very proactive in all aspects and we've been seeing really good potential in how Cartloop has helped us increase our conversion and build our community. Having that personal touch in recovering carts and an extended team of customer support has been a game-changer!
Thanks for this wonderful review, Patti! Can't wait to grow with you even more! 🚀 xx Lou
April 26, 2022
The Cartloop set up process has been fast and efficient, the staff were extremely friendly and accomodating in crafting the perfect messages. Very Happy with their service.
Working with you is such a breeze, guys! Super excited to grow! xx Lisa
April 18, 2022
The onboarding process was a breeze. The team were super helpful and got us set up swiftly after our initial call. We are excited for what's next.
Fell in love with ADJOAA from the very start! Thrilled to be working together! xx Lisa
April 12, 2022
We have used this App to help with our abandoned carts and to send out SMS messages to our customers. It's great that there is 24-hour support.
Appreciate your feedback! Looking forward to 10x your Cartloop account🚀 xx Lisa
March 30, 2022
Great app and great team behind it. Started making sales from the day we went live. Still early days but look forward to doing a lot more with this. :)
It means a lot, Chris! Your early results are fantastic and I'm sure this is only the beginning. Cannot wait to see what's next 🧡 xx Alexandra
March 30, 2022
So far been good onboarding and helpful team. Looking forward to seeing results in the months ahead.
Much appreciated! We love everything about your team, your products, and your mission. Time to scale! xx Lisa
March 29, 2022
Excellent and easy to use! We are new to the platform and app, but so far so good! Great staff as well. They are super fast and efficient.
Love this feedback, Jeremy! 110% focused on execution and growth! The future looks amazing🚀 xx Lisa