Cartloop SMS Marketing

June 1, 2021

Lisa was amazing! Cartloop fixed my issue super fast and replies within minutes! Would highly suggest this app :)

May 20, 2021

I really love this app for sms marketing. The team helped me with helpful installation they gave me instructions and even did a zoom call.

May 17, 2021

This app has helped me improved my abandoned carts recovery rate massively, I'm currently sitting at 17% recovery rate, it's easy to set up and use only took 10 mins to work out how to use it

May 12, 2021

Honestly, one of the best apps but more importantly, the most amazing customer service I've ever experienced. You can definitely trust them with your customers. Couldn't say good enough things about this app, all good so far!

April 29, 2021

I was incredibly dubious about using Cartloop, especially for a brand we're so cautious about keeping the right tone of voice for – we're in quite a sensitive space that requires an enormous amount of empathy. Outsourcing support on a channel as intimate as SMS was a risk. I cannot tell you just how impressed I've been! Alexandra has been utterly fantastic at understanding our brands' mission and ensuring that Cartloop's support agents also understand what our brand is about and proactively monitoring conversations on our behalf. What's been even greater is the feedback we're seeing from customers. We've even tested it from our own devices to ask somewhat more challenging questions and the Cartloop team delves into our FAQs, into our reviews, past conversations, goes through our site and ensures they're answering a customer message to the best of their ability. Super, super impressed! Side note, Lisa's interview on the Cart Overflow podcast was equally fantastic and a real insight into the power of 2-way SMS to build a deeper relationship with our customers for the long term. Thank you guys!

April 27, 2021

Best app in the market for sms marketing. Their support team will even chat 1:1 with your customers, especially for abandoned carts. I am looking forward to using this app to generate more sales. Thanks alot. ❤️

April 22, 2021

Excellent customer service and great app for capturing CA or BA purchasers. Completely automated, we don't need to do a thing (for the most part). For more complex products you will need to provide their team guidance on how to reply to certain questions. Having their team execute on answering those questions properly doesn't always go the way you had defined. Also, for sending newsletter/manual send sms messages the platform is lacking a little. I've run into some glitches adding emojis. They need 3 hours notice before any campaign sends. You cannot download/transfer contacts to a new platform from theirs. Lack of integrations.

April 20, 2021

Nothing but great things to say! The team is on the ball and answers all questions with easy! Super happy to be working with the Cartloop team!

April 10, 2021

I was having trouble getting my popup to save but Lisa was amazing ! She was very patient with me during the process and more than helpful. I love the apps features and cant wait to upgrade in the near future.

April 9, 2021

I just signed up for the app and I can tell this is going to work out just by the amazing customer service I have been receiving. Alexandra is AMAZING

March 31, 2021

Cartloop are amazing, we actually weren't sure of how good they were until we stopped services, seen a massive drop straight away, so we knew we needed to get things set up again. Andrei and the team are an amazing support, nothing is too much work for them. Getting around 20x ROAs per campaign they send out!

March 22, 2021

I have only just started using this app and so far my experience has been fantastic. It was very easy to integrate, The team reached out to make sure that I was ok with everything & even offered to send through some marketing tips to help me make more sales. I cant comment on ROI as I said I have only just signed up but I have a great feeling the return will be well worth the investment I make. I will comment on this review in a few months to share my experience futher as well as % & sales made in case anyone wants to read them. Chelsea x

Feb. 9, 2021

The customer service is great. There is some compliance issue that prevents me from importing customer leads though. Looking forward to seeing how the app could help grow my business!

Jan. 29, 2021

Very good customer service and helping me set up discounts on my site. I'm not great in that area so the service was excellent and fast.

Jan. 29, 2021

I haven't tried this app for long but the customer support team is just amazing. It is really simple to use and honestly I could just keep this app around to talk to the support team every day haha

Jan. 27, 2021

Great customer service! Just started using the app so looking forward to see the results. Thanks again

Jan. 26, 2021

I will be honest im removing this app right now since i want something with a little more control but i will say it can work for beginners etc and their support is really good..(especially Alexandra)

Jan. 20, 2021

I downloaded Cartloop to help with additional marketing and conversions. Within 4 days of signing up I had one conversion. There customer service is also stellar! Lisa reached out to me and we set up a call about what ways the team to can support my business! I am extremely pleased thus far!

Jan. 6, 2021

Cartloop not only helps us recover a hefty amount of abandoned carts every month, but our shoppers also love speaking with a real person instead of being treated like a number with an automated response. I'm continuously impressed with how the Cartloop team goes the extra mile in their conversations with my shoppers, and actually offer genuine value. If you're a brand looking to take your marketing to the next level, Cartloop is a no-brainer.

Nov. 23, 2020

This app is amazing! We have only just started using it and we are already seeing results. Their customer service is fantastic and so helpful, they respond within minutes! I 100% recommend Cartloop :)