Releasit COD Fee & OTP Verify
Customizable COD Fees to Reduce Failed Orders & Losses
Rating
4.8
feedback
591
chart
#27
All reviews
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July 18, 2025
Supporto top da parte di Marco. Celere ed esaustivo nell'accompagnarci durante la fase di setting. Bravi!
July 16, 2025
July 7, 2025
The customer service team were absolutely phenomenal and helped me with my very specific set of challenges and gave me step by step guidance - much appreciated over the full team that assisted me and I can't wait to see how the COD offers start to roll in!
July 4, 2025
bardzo pomocny support, szybko, sprawnie, dziękuję za rowiązanie mojego problemu!
June 25, 2025
Easy to setup and when I needed support from the team, they were very quick and able to resolve any issue. Love it so far
June 24, 2025
This app is not compatible with multi-currency/multi-locale stores. It fails to convert the currency for orders, always billing in the store's default currency. This results in invoices that are void and cannot be processed by our accounting team. We had to cancel COD orders and manually place them again which disrupted our workflow significantly. The minimum order value for COD doesn't function correctly due to currency issues. If the store where COD is enabled uses a different currency than the store's default, the feature doesn't work. This defeats the purpose of using this app for multi-currency stores. We had to uninstall the app and will maintain a 1-star rating until a solution is provided.
Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the difficulties you experienced with multi-currency and multi-locale orders. I fully understand how serious these issues are, especially when they affect your accounting workflow, order processing, and overall store operations. You should never have to deal with void invoices or manually recreate orders because of app limitations, and I’m truly sorry this caused such disruption. Regarding the currency conversion issue, you are correct that certain limitations can occur depending on how Shopify handles multi-currency data. In some setups, especially when the payment method and storefront currency differ from the store’s base currency, Shopify does not always provide consistent currency information to apps. This can lead to the app receiving only the default store currency, which unfortunately affects features like invoice generation and minimum order value validation. That being said, this is still our responsibility to address, and we are actively working on improving compatibility with multi-currency environments. Your feedback is extremely valuable here, and I appreciate you taking the time to explain the exact impact it had on your workflow. It helps us prioritize these improvements and understand the real-world consequences for merchants. I am very sorry that this led you to uninstall the app and leave a 1-star rating. I completely understand your decision, and I hope you will give us another chance once we implement a proper solution. As soon as we have full multi-currency support ready, I will be more than happy to personally notify you. If you are open to it, feel free to reach out via email or chat so we can keep you updated on the progress or discuss any temporary workarounds that might help in the meantime. Thank you once again for your honest feedback — it truly helps us improve. Kind regards, Mehmed Tech Support App Lead Releasit
June 9, 2025
Just installed the Releasit Cash on Delivery COD app. The support team was super helpful with setting up the page, and installing the program, answering our questions. The program helps us a lot, especially here in Hungary where a lot of people still uses the cash on delivery function. Thank you again so much.
May 22, 2025
Applicazione davvero utile, mi ha risolto un problema che da solo non sarei mai riuscito a gestire. Il supporto tecnico è stato rapidissimo e molto competente. Consigliatissima per chi vuole gestire il pagamento alla consegna senza complicazioni.
May 8, 2025
I’ve only set it up a few hours ago, and based on my tests, it’s working well. What really stands out, though, is the customer service — immediate, kind, and accurate support.
May 6, 2025