Rating
4.7
feedback
26
chart
#3,206
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
8%
-
Less than a month
35%
-
Less than a year
42%
-
More than a year
0%
Reviews Summary
The reviews for the Chargeback.io Shopify App are overwhelmingly positive, with users praising its functionality and customer service. Many users highlight the effectiveness of the app in handling chargebacks and the prompt and knowledgeable support they received. Customers appreciate the quick responses from the support team, with specific mentions of helpful interactions with representatives like Roudy and Andreas. The app is described as a valuable tool for preventing chargebacks and improving dispute handling, with users expressing confidence in its ability to protect their businesses.
Highlights
Review RSS Feed
All reviews
Feb. 10, 2026
Easy to set up and helpful team. Worth it for any growing store that wants to keep chargebacks low and stay informed.
Feb. 7, 2026
You can’t easily cancel them — they’ve made it extremely difficult to remove your card, and the top-up amount is fixed and quite high, so you can’t change it. I strongly recommend that the team fix this and allow customers to choose their top-up balance and easily cancel any card they want. Otherwise, it feels sketchy.
Feb. 6, 2026
Great app for preventing chargebacks before they happen. Easy to set up, clear insights, and the support team is very responsive. Definitely worth it for any growing store.
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