Chargeback: Auto Prevention
Chargeback Shopify App - Prevent Chargebacks On Autopilot
Rating
4.6
feedback
11
chart
#3,492
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
9%
-
Less than a month
9%
-
Less than a year
73%
-
More than a year
0%
Reviews Summary
The reviews for the Chargeback Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team. Users appreciate the responsiveness, efficiency, and expertise of the support team, with specific mentions of team members like Andreas and Roudy who went above and beyond to assist. The app is praised for its ability to reduce chargebacks, improve dispute handling, and provide a clear dashboard for monitoring transactions. Users also commend the app for being transparent, reliable, and cost-effective compared to other similar apps. However, there is a negative review that criticizes the lack of customer service responsiveness and difficulty in getting assistance when needed.
Highlights
Review RSS Feed
All reviews
Nov. 25, 2025
Great app, super functionality. Super great support. Appreciated the call with Roudy, he knew everything and all works well, thanks a lot :)
Oct. 14, 2025
I love how professional the team at chargeback is Their service is exceptional responsive, efficient, and clearly experienced in what they do. Since partnering with them, we’ve seen a significant drop in chargebacks and a clear improvement in dispute handling. Andreas is super helpful always there to join call to help you.
Oct. 8, 2025
The support team always helps me amazing, Roudy helped me last time. I could even message him privately, so he could take a look into my case. Amazing!
Store
Scott & Parker Washington
Using app
About 2 months
Sept. 23, 2025
Support is amazing, I had an issue which got resolved pretty quickly even though it was a bit complicated. Also had a call with a sales director which helped and ressaured me that everything is working perfectly fine and if I needed any help to reach out once again! Highly recommend this app!!
July 8, 2025
This company has no customer service, takes ages to get someone. Every time you need them, it's impossible. Now I have uninstalled and am moving to another company and need them to release the descriptor, but they are ignoring me and not replying back. I will have to contact all relevant parties and Shopify also, as this is bad to treat their clients this way.
I’m really sorry you had to wait 1 hour before we could begin helping you. As soon as we saw your request, we started unenrolling your account. It must have been frustrating when our support team was offline during that time. We are currently hiring more support members to fix this issue asap.
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