All reviews

Rating Breakdown

  • 5
    96% (53 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (1 ratings)

Reviews with Text

  • 100% (55)
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5 / 5 Share

May 25, 2026

This company helps you to save money like $30 on two orders you otherwise had to pay.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2026

Great support and very clear communication. The team helped me understand the issue quickly and explained the next steps in a simple and professional way. Everything was handled smoothly, and I really appreciate the fast and helpful assistance. Highly recommended!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2026

Absolutely fantastic app! Chargeback: Auto Prevention has been a game changer for our store. It runs on autopilot and has already helped us prevent multiple chargebacks before they hit our account, saving us both money and countless hours of manual dispute work. The setup was straightforward, the interface is clean and easy to navigate, and the customer support team has been incredibly responsive and helpful whenever we had questions. Highly recommend this to any Shopify merchant looking to protect their revenue and reduce chargeback headaches. Five stars all around!

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2026

Chargeback.io has been a great platform to work with. The app is very user-friendly and easy to navigate, making chargeback management much more organized and efficient. What stands out the most is the exceptional support team. They are always quick to respond, helpful, and efficient in resolving any issues or questions we have. Highly recommend Chargeback.io to any business looking for a simple and effective chargeback management solution!

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

May 11, 2026

Amazing fast service really happy with them at the moment.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2026

Chargeback.io really great platform, smooth transfer from one CB preventing app to chargeback.io, thanks!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2026

Chargeback.io has been super helpful for managing Ethoca alerts and reducing potential chargebacks for my Shopify store. Setup was smooth, support is responsive, and the system works as expected. Already helped me catch and refund orders early before they turned into disputes. Great experience so far.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2026

Great customer support . Had an issue with my billing descriptor after switching to a US LLC and Grace from the support team sorted it out quickly. She walked me through exactly what needed to be updated in Shopify and confirmed my alerts were active.

Using app

4 months

Total reviews

2

Average rating

5.0

4 / 5 Share

April 30, 2026

I have set this up and was confused as to why it wasn't helping with my chargeback rate. Therefore i contacted support and they stated one card provider was not connected. They helped swiftly to correct this and its now working.

Store

KANES

Using app

2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

April 15, 2026

Grace and Jack recently helped me with the setup, and it was a 5-star experience. They were patient, responsive, and made the entire process easy to understand. Their attention to detail was superb, and they ensured everything was set up smoothly. I highly recommend everyone to use Chargeback.io.

Store

P+P

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2026

Great support! Got everything working quick.

Store

Vibn

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 9, 2026

I recently helped by Roudy — it was a 5-star experience! He was extremely helpful, friendly, and professional. I’ve been using Chargeback.io for about a year now and I’m still very satisfied with the service. The support is always excellent and efficient. Highly recommend!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2026

The customer support at Charback.io has been excellent. Grace, in particular, helped me resolve an issue quickly and efficiently, making the whole experience smooth and stress-free. The platform itself is clear and much faster than what we used before. I’d definitely recommend it if you want to handle chargebacks properly.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2026

This app works perfectly. The country where I sell has a high percentage of chargeback rate. This helps me deal with potential issues coming from the card providers. Jack was also very helpful via chat

Store

Revosia

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 26, 2026

Very good customer support and also quick and easy account setup. Would recommend Chargeback.io above others.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2026

Charback.io really helped us get control over our chargebacks. The system is super clear and works much faster than what we used before. Definitely recommend it if you want to handle this properly.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2026

What an awesome tool! They help me prevent my business from dying and thus i can keep scalling without the worries of getting shut down. I really recommend them

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2026

Pretty awesome experience so far. Implementation has been fairly easy. Very helpful staff and quick to respond.

Store

Zalorah

Using app

About 13 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2026

Chargeback.io has been a game‑changer for our business. The setup was quick, the interface is intuitive, and the real‑time alerts help us prevent most disputes before they turn into actual chargebacks. Being able to connect easily with major payment processors and get proactive protection has reduced stress and saved us both time and money.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2026

Great app, already put some chargebacks off for us. Also Jack from the customer support team was really helpful!

Using app

23 days

Total reviews

1

Average rating

5.0