Chargeback: Auto Prevention for Shopify

Chargeback: Auto Prevention

Prevent chargebacks on autopilot
Rating
4.9
Feedback
131
Reviews
Chart
#2,346
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for Chargeback.io are overwhelmingly positive, with users praising the app for its effectiveness in preventing chargebacks, ease of use, and excellent customer support. Many users highlighted the quick response times and helpfulness of the support team, particularly mentioning specific support agents like Roudy and Grace. Users appreciated the automatic alerts and auto-refund feature that helped them avoid chargebacks and protect their payment processing accounts. The app was described as a valuable tool for Shopify store owners looking to reduce fraud and maintain a healthy chargeback rate. However, there were a few negative reviews mentioning issues with billing, double charging, and limitations in coverage for orders placed before activation.

Time spent using app
How long merchants keep the app installed.
Less than an hour 2%
Less than a day 7%
Less than a month 39%
Less than a year 45%
More than a year 1%
All reviews
1 / 5 Share
Oct. 14, 2026

I am getting double charged for being in NDRP program why dont they remove you from their RDR system if they know you get double charged?

Store Using app Total reviews Average rating
My Store 9 months — —
Developer Reply

Hi there, We’re really sorry that this happened to you and for any frustration caused. Unfortunately, we do not have visibility into your NDRP enrollment and were therefore unaware of any duplicate charges. You are very welcome to unenroll from RDR at any time. Please reach out to our support team at [email protected] and let us know your account name so we can sort that out for you.

5 / 5 Share
Oct. 9, 2026

Works perfect and always helped me without any problems

Store Using app Total reviews Average rating
Maria's Copper About 2 months 1 5.0
Developer Reply

That's great to hear! Thank you very much for your review.

5 / 5 Share
Oct. 8, 2026

I had a problem with account set ups and Roudy was super attentive with resolving and clarifying my issues. Even hoped on a google meets call to explain everything to me, which i never have experienced it with any other custommer support agent/platform. 10/10.

Store Using app Total reviews Average rating
James Oxford About 2 months 1 5.0
Developer Reply

Thank you for your review. It's great to hear that you found the support helpful and you were able to get those issues resolved.

5 / 5 Share
Oct. 7, 2026

Nice to use

Store Using app Total reviews Average rating
Miso Miami About 23 hours 1 5.0
Developer Reply

Thank you, we're happy to hear this!

5 / 5 Share
Oct. 4, 2026

I’m very satisfied with the service from Chargeback.io. The support was fast, professional, and very helpful throughout the process. I really appreciate how quickly they responded to my questions and handled everything. Highly recommended!

Store Using app Total reviews Average rating
Kuevo & Liora 3 months 1 5.0
Developer Reply

We're really pleased to hear you're happy with our service. Thank you very much for recommending us!

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