Chargeback: Auto Prevention for Shopify

Chargeback: Auto Prevention

Prevent chargebacks on autopilot
Rating
4.9
Feedback
130
Reviews
Chart
#2,301
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

Chargeback.io has received overwhelmingly positive reviews from users who have found it to be a valuable tool for managing and preventing chargebacks. Users appreciate the ease of use, effectiveness in preventing disputes, and the responsive and helpful support team. The app has been praised for its automatic alerts, auto-refund feature, and ability to catch fraudulent purchases early, ultimately saving merchants time and money. However, there are some negative comments regarding the user interface and billing issues, with one user mentioning multiple unauthorized charges. Overall, Chargeback.io is highly recommended for Shopify store owners looking to protect their businesses from chargebacks and fraudulent activities.

Time spent using app
How long merchants keep the app installed.
Less than an hour 2%
Less than a day 6%
Less than a month 39%
Less than a year 42%
More than a year 1%
All reviews
5 / 5 Share
Sept. 25, 2026

I came back to Chargeback.io after taking a break from using the service, and I was honestly pretty lost with the setup and re-enrollment process. I had a bunch of questions and was probably more paranoid about getting everything right than most people. Their customer service was excellent. They replied very quickly, helped me work through the issues, handled most of the setup for me, and kept confirming everything so I knew it was being done properly. Really helpful team, very responsive, and they made what felt like a confusing process much easier. Very happy with the service and support. Great app. My first Ethoca alert was refunded successfully, and the setup has been smooth. Support has been helpful and responsive.

Store Using app Total reviews Average rating
Miles Marshall 2 months 2 5.0
5 / 5 Share
Sept. 24, 2026

Great platform for preventing chargebacks! Easy to set up, reliable, and gives us much more peace of mind. Highly recommended!

Store Using app Total reviews Average rating
Lucie Maison 9 days 1 5.0
5 / 5 Share
Sept. 21, 2026

Great tool! keeps your chargeback rate low and makes sure that your payment providers keep working. A must have tool to have for your backend.

Store Using app Total reviews Average rating
Vael Atelier 21 days 1 5.0
5 / 5 Share
Sept. 19, 2026

Does exactly what it says. Caught an alert early enough for us to refund the order and avoid the chargeback entirely. Easy setup, responsive support. Worth having in place before you need it rather than after.

Store Using app Total reviews Average rating
LivingLX 8 days 2 5.0
5 / 5 Share
Sept. 18, 2026

Protected me from chargebacks before they actually hit my store. It's actually amazing, helping me to lower my chargeback rate with no extra work!

Store Using app Total reviews Average rating
Vintage Warehouse UK 10 days 1 5.0

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