Chargeback: Auto Prevention for Shopify

Chargeback: Auto Prevention

Prevent chargebacks on autopilot
Rating
4.9
Feedback
131
Reviews
Chart
#2,356
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for Chargeback.io are overwhelmingly positive, with users praising the app for its effectiveness in preventing chargebacks, ease of use, and excellent customer support. Many users highlighted the quick response times and helpfulness of the support team, particularly mentioning specific support agents like Roudy and Grace. Users appreciated the automatic alerts and auto-refund feature that helped them avoid chargebacks and protect their payment processing accounts. The app was described as a valuable tool for Shopify store owners looking to reduce fraud and maintain a healthy chargeback rate. However, there were a few negative reviews mentioning issues with billing, double charging, and limitations in coverage for orders placed before activation.

Time spent using app
How long merchants keep the app installed.
Less than an hour 2%
Less than a day 7%
Less than a month 42%
Less than a year 45%
More than a year 1%
All reviews
4 / 5 Share
Nov. 4, 2026

So far so good, the day after I installed the app I got my first chargeback protected

Store Using app Total reviews Average rating
Ciara Waterford 4 days 1 4.0
Developer Reply

Thanks Ciara, we're happy to hear the app has been working well for you so far.

5 / 5 Share
Nov. 2, 2026

Heel blij deze app te gebruiken. Dit geeft mij een heel fijn gevoel over chergebacks. Dit lost heel snel en beter op.

Store Using app Total reviews Average rating
Mira Montréal 17 days 1 5.0
Developer Reply

That's lovely to hear, thank you so much for your review!

5 / 5 Share
Oct. 26, 2026

Very good service!

Store Using app Total reviews Average rating
Hypnozan UK 6 days 1 5.0
Developer Reply

We're really happy to hear you think so. Thanks for the review!

5 / 5 Share
Oct. 20, 2026

Excellent app and amazing customer support! Chargeback.io is a great platform to work with. Their support team is always responsive, helpful, and quick to assist whenever we have questions or need help. They take the time to explain everything clearly and make the process much easier. We really appreciate their reliable service and professionalism. Highly recommended for any e-commerce business!

Store Using app Total reviews Average rating
EMMERI 4 days 1 5.0
Developer Reply

Hi Emmeri, thank you very much for your review. We're really happy to hear that you've had such a great experience with our support team.

1 / 5 Share
Oct. 14, 2026

I am getting double charged for being in NDRP program why dont they remove you from their RDR system if they know you get double charged?

Store Using app Total reviews Average rating
My Store 9 months — —
Developer Reply

Hi there, We’re really sorry that this happened to you and for any frustration caused. Unfortunately, we do not have visibility into your NDRP enrollment and were therefore unaware of any duplicate charges. You are very welcome to unenroll from RDR at any time. Please reach out to our support team at [email protected] and let us know your account name so we can sort that out for you.

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