Rating
4.9
feedback
47
chart
#3,066
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
6%
-
Less than a month
38%
-
Less than a year
45%
-
More than a year
0%
Reviews Summary
Chargeback.io has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ease of implementation, intuitive interface, real-time alerts, and proactive protection against chargebacks. The customer support team is highlighted as extremely helpful, responsive, and knowledgeable, providing quick solutions to any issues. The platform is commended for streamlining the chargeback process, saving time, reducing stress, and allowing businesses to focus on operations. Users also appreciate the transparent billing, clear insights, and efficient setup process. Some users mentioned minor issues with cancellation and top-up amounts but praised the team for promptly resolving these concerns, leading to a positive overall experience.
Highlights
Review RSS Feed
All reviews
April 15, 2026
Grace and Jack recently helped me with the setup, and it was a 5-star experience. They were patient, responsive, and made the entire process easy to understand. Their attention to detail was superb, and they ensured everything was set up smoothly. I highly recommend everyone to use Chargeback.io.
April 9, 2026
I recently helped by Roudy — it was a 5-star experience! He was extremely helpful, friendly, and professional. I’ve been using Chargeback.io for about a year now and I’m still very satisfied with the service. The support is always excellent and efficient. Highly recommend!
March 31, 2026
The customer support at Charback.io has been excellent. Grace, in particular, helped me resolve an issue quickly and efficiently, making the whole experience smooth and stress-free. The platform itself is clear and much faster than what we used before. I’d definitely recommend it if you want to handle chargebacks properly.
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