Chargeback: Auto Prevention
All reviews
Review RSS feed
great app works perfectly!
Thanks so much, we're glad it's working perfectly for you!
Chargeback.io is great for Shopify and it helps me catch the chargebacks before the land and i can deal with them it saved me tons of money that i would've losed due to limited payouts. 10/10
Thanks for your review! We're really glad to hear the app is working well for you.
Received excellent support regarding my issue from Roudy and was fixed within 2 minutes. Recommending Chargeback IO !
This is great to know. Thanks for recommending us!
Great support as always
Very happy to hear this, thank you!
the support team is extremely helpful they answered every question i had, i was talking with Roudy and he walked me through everything and made the whole process 100 times easier. The app also looks incredible very easy to figure it out
Thanks Cristian, we'll pass this along to Roudy. It's great to hear he made the setup process easy for you.
Great app and good customer support !
Thank you for your review. We're happy to hear you like the app and our customer support.
Customer Support is absolutely brilliant, any time they are always there to help and guide you to resolving the issue as promptly as possible. As a whole, Chargeback.io is also a brilliant platform to keep your chargeback rate below the threshold at which payments may be paused or stopped
Thanks for your great feedback! It's great to hear that our support has been helpful and the app has helped to keep your chargeback rate low.
Wonderful app, works well for chargeback protection!
Easy setup and exactly what I was looking for: pre-dispute alerts only. Got Ethoca live within a day, and the step-by-step onboarding made enrollment, billing descriptors and auto-refund simple to configure. The dashboard is clean, pricing is clear per alert, and I like that you only pay when an alert actually helps prevent a dispute. Support was responsive and helpful over chat when I had a question about currency settings. Good fit for a store that wants to keep its chargeback rate under control and protect its payment processing.
Thanks, we're really glad the Ethoca onboarding and descriptor setup were quick and it's great to hear you found our support helpful.
Brilliant app and service from Grace. Grace contacted me to make sure I was happy with the service and has been wonderful with explaining how this works, checking on chargeback alerts for the business and ensuring everything has been set up correctly. With 2026 showing a rise in fraudulent chargebacks we have found this app to be a must in protecting our business and payment account. We are very satisfied with the service and are very happy with our account manager Grace who's messages have been very supportive from set up to making sure everything is running correctly and our expectations are met. Would recommend this company/app and as we have other businesses about to launch, will also be installing the app for those too.
Thank you so much for the kind words. We're really glad the check-ins and setup support have made a difference. We're looking forward to helping get your other businesses protected too!
The support was very friendly and fast, really try to solve my problem! I'm really happy overall.
Thank you, we're glad the team could get your issue sorted quickly.
great app prevented me from going over 1%, you can customize whether to auto or manually review. works flawlessly
Thank you! It's great to hear you are finding the app useful.
Overall good experience and easy onboarding. Love the layout of the dashboard but I ham having trouble understanding which orders refunds were sent for.
Thanks for the feedback. We're glad the onboarding was easy and you like the layout of the dashboard. We'll reach out to help clarify the refund tracking so that's clearer going forward.
Very good experience, a super necessary application for anyone who wants to protect their payment provider account against chargebacks, and support is always available to help.
Thank you. We're happy to hear we could help protect your account, and the team's always here when you need us.
Chargeback.io is great for Shopify and prevents too many chargebacks piling up that would otherwise cause a payout reserve. I prefer to use it with a $100 threshold, anything above that I will submit a chargeback response. Its perfect for what I do.
Thanks Boncini! Great to hear the $100 threshold is useful for you
Great experience with Chargeback.io. The platform works well, and support has always been quick and helpful. Andreas and Roudy have been especially responsive and easy to work with whenever I’ve needed assistance. Recommended.
Thank you, we'll pass this along to Andreas and Roudy, glad they've made things easy for you.
Best chargeback alert app available, they have the lowest prices
Thank you! Glad both the value and the app itself are working well for you.
This app is a must, it prevents chargebacks verry easy.
Gracey lower ethoca price would be nice
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.