Chargeback: Auto Prevention
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Good but always ways to improve in billing and other details regarding invoicing and better analytics of the platform to have a better overview.
This app is far superior than the competitors ive used. The customer service is exceptional, the coverage is exceptional, and im super happy I switched. I never have to look back at my billing to ensure I didn't get double charged unlike another competitor. They are my go to from now on.
Thanks Preston! We're really glad to hear how happy you are with our support and alert coverage.
Fast response time for onboarding. Thanks!
You're very welcome! It's great that your onboarding experience was quick and easy.
Very good experience, relative to other solutions I've tried. This is clean, not overcharging you and I genuinely have nothing bad to say. I like it and would recommend!
Thank you for your review. We're really glad you've had a positive experience with us.
Excellent support team
Thank you so much, we're really happy to hear this!
Quick to set up, easy to use and to understand. This is the actual key to keep your Shopify payments chargeback rate at 0%
Thank you, Sophie! We're so glad you found the set up process easy.
great app works perfectly!
Thanks so much, we're glad it's working perfectly for you!
Chargeback.io is great for Shopify and it helps me catch the chargebacks before the land and i can deal with them it saved me tons of money that i would've losed due to limited payouts. 10/10
Thanks for your review! We're really glad to hear the app is working well for you.
Received excellent support regarding my issue from Roudy and was fixed within 2 minutes. Recommending Chargeback IO !
This is great to know. Thanks for recommending us!
Great support as always
Very happy to hear this, thank you!
the support team is extremely helpful they answered every question i had, i was talking with Roudy and he walked me through everything and made the whole process 100 times easier. The app also looks incredible very easy to figure it out
Thanks Cristian, we'll pass this along to Roudy. It's great to hear he made the setup process easy for you.
very goog
Thanks, we're happy you think so!
Great app and good customer support !
Thank you for your review. We're happy to hear you like the app and our customer support.
Customer Support is absolutely brilliant, any time they are always there to help and guide you to resolving the issue as promptly as possible. As a whole, Chargeback.io is also a brilliant platform to keep your chargeback rate below the threshold at which payments may be paused or stopped
Thanks for your great feedback! It's great to hear that our support has been helpful and the app has helped to keep your chargeback rate low.
Wonderful app, works well for chargeback protection!
Easy setup and exactly what I was looking for: pre-dispute alerts only. Got Ethoca live within a day, and the step-by-step onboarding made enrollment, billing descriptors and auto-refund simple to configure. The dashboard is clean, pricing is clear per alert, and I like that you only pay when an alert actually helps prevent a dispute. Support was responsive and helpful over chat when I had a question about currency settings. Good fit for a store that wants to keep its chargeback rate under control and protect its payment processing.
Thanks, we're really glad the Ethoca onboarding and descriptor setup were quick and it's great to hear you found our support helpful.
Brilliant app and service from Grace. Grace contacted me to make sure I was happy with the service and has been wonderful with explaining how this works, checking on chargeback alerts for the business and ensuring everything has been set up correctly. With 2026 showing a rise in fraudulent chargebacks we have found this app to be a must in protecting our business and payment account. We are very satisfied with the service and are very happy with our account manager Grace who's messages have been very supportive from set up to making sure everything is running correctly and our expectations are met. Would recommend this company/app and as we have other businesses about to launch, will also be installing the app for those too.
Thank you so much for the kind words. We're really glad the check-ins and setup support have made a difference. We're looking forward to helping get your other businesses protected too!
We recently moved over to Chargeback.io from our previous provider, and so far the experience has been genuinely excellent. The setup and migration process has been much simpler than expected, and it’s been a relief to have proper chargeback protection in place without dealing with a complicated or confusing system. What has really stood out is the support. I’ve been speaking with Roudy and Jean, and both have been fantastic to deal with. They’ve been responsive, patient, and genuinely helpful throughout the process. They don’t just give generic answers either they take the time to understand how your business works, what you need protected, and how to get everything set up properly. For any Shopify store dealing with chargebacks, this app is honestly a must-have. It gives you peace of mind, makes the process simple, and helps protect your business without adding extra stress. Moving providers was a big decision for us, but we don’t regret it for a second. Chargeback.io is straightforward, practical and easy to manage, and the team behind it have been amazing whenever we’ve needed help. This app is a must have if you are running a Shopify Store Highly recommend. <3
Thank you, we're so glad the migration was smooth, and our support team is really happy they were able to help!
The support was very friendly and fast, really try to solve my problem! I'm really happy overall.
Thank you, we're glad the team could get your issue sorted quickly.
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