Chargeflow Prevent Chargebacks
Chargeflow Chargeback Recovery & Fraud Prevention on Shopify
Rating
4.8
feedback
327
chart
#93
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
10%
-
Less than a month
30%
-
Less than a year
48%
-
More than a year
9%
Reviews Summary
The reviews for ChargeFlow are mostly positive, highlighting the exceptional customer service provided by the support team. Customers appreciate the quick responses, helpful guidance, and patience exhibited by team members like Cassie, Jason, Mariane, Carla, and others. The app is praised for its ease of use, effectiveness in managing chargebacks, and the proactive approach it takes in handling disputes. However, there are some negative reviews that mention issues with the app's defense strategies, billing practices, and lack of evidence submission in disputes. Some users also expressed dissatisfaction with hidden fees and difficulties in canceling the service.
Highlights
Review RSS Feed
All reviews
Dec. 10, 2025
Carina was the greatest!! It was easy to reach her and get connected with the chat box, she was incredibly responsive and made the entire process simple. She helped us a lot with submitting evidence for our dispute, and she even reached out and kept us updated a few days later when the team uploaded our evidence to our case! Will be leaning on her for any help we may encounter. Thank You Carina.
Dec. 10, 2025
I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow.
Dec. 9, 2025
Great app, it has always served me very well and is very useful for those who are scaling and want a more robust operation.
Dec. 8, 2025
Jason has been a huge help when it comes to setting up the app. The communication was 5* and gave me some tips as well on how I should take full advantage of the app!
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