Chargeflow Dispute Chargebacks
Chargeflow Chargeback Recovery & Prevention App for Shopify
Rating
4.7
feedback
306
chart
#182
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
10%
-
Less than a month
34%
-
Less than a year
47%
-
More than a year
5%
Reviews Summary
The reviews for the Chargeflow Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team. Users appreciate the quick responses, helpfulness, and dedication of the support staff, with specific mentions of team members like Juda, Mariane, Carina, and Maria. The app is praised for its ease of use, automation of dispute handling, and time-saving features. Customers also value the app's ability to streamline chargeback management and provide real-time updates. However, there are a few negative reviews that mention issues with hidden fees, communication problems, and unmet promises, leading to some dissatisfaction among users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 18, 2025
I had important documents I included, and during the dispute they did not include this even though it was uploaded properly. And they were not able to add them after. If the documents were not accepted, their should be a warning message.
April 15, 2025
They've been really helpful helping me understand my situation and the chargebacks I'm facing. And they always willing to answer my questions pretty quickly and to help me. I'm sure they'll be able to help me with my disputes.
April 10, 2025
I had already left a one-star review, but I deleted it because they refunded me and promised things would be resolved. Unfortunately, I’m back because nothing has changed. Chargeflow offered “no charge until December 31, 2024”, but they kept charging me even after I deleted the app in January. Now it’s April and I’m still getting charged €90–€100 every month, with no clear explanation. In 2025, I only won one chargeback, so I have no idea where these fees are coming from. Stay far away from this app – it’s misleading, overpriced, and dishonest. I will do everything I can to report them to Shopify and make sure no other merchants fall into the same trap.
April 8, 2025
I would recommend this app to anyone that does not want to internally and manually manage disputes for their store. I continue to be impressed with the advancements and new upgrades that they are constantly releasing to improve dispute management. I have worked with a lost of dispute management apps and this is by far the most user friendly. Our rep, Boaz, has been so easy to work with and is always great at helping me solve any problems or answer questions that come up. I am most recently impressed with being able to see repeat offenders across all of our different MIDs, how easy Chargeflow alerts was to activate and get started to help us reduce our dispute rate, and their new integration that partners with our smaller payment gateways of TRX and Maverick. You will not be disappointed by this team and the work they do.
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