Chargeflow Prevent Chargebacks
Automate Chargebacks, Fraud Prevention & Reduce Dispute Rate
Rating
4.7
feedback
375
chart
#101
All reviews
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Sept. 12, 2022
Chargeflow is literally amazing. The people working for this company are extremely nice and helpful. Best part is their service and how they charge for their services. They take so much stress away from us with the chargebacks as they do everything for you. Absolutely incredible!!
Thanks, we appreciate your great review! Focusing on a few tasks only is crucial for growing a business, and our task is to make sure the chargebacks chore will no longer be on your to-do list.
Sept. 11, 2022
The app is very easy to use. I appreciate the super quick respond to our chargeback case and the very good costumer support.
Thanks for your kind words! Our AI app and analysts are working 24/7 in order to detect all chargebacks on the spot and to handle them in the most professional way.
Sept. 8, 2022
This is one very professional company. I still don't have any issue resolved from their side because I decided to install it after one huge chargeback but even after the initial meeting I am pretty sure they are the ones who will help me in the future. Looking forward to it. (Not really, who likes chargebacks :)
We much appreciate your great review! Nobody like chargebacks, but experience shows that when you let go of the chargebacks chore - you will have more time and resources to grow your business, allowing us to fully-handle all chargebacks.
Sept. 8, 2022
Great customer service and solution. Communication is top notch. The dashboard is very clear. Happy to be working with Chargeflow to handle our chargebacks!
We appreciate you warm words! Handling chargebacks on your own, along with the rest of your business chores, can be very complexed and messy. We are here to prevent the frustration that might arise with doing so, and to save you a lot of time and money.
Sept. 7, 2022
Chargeflow has been helpful in fighting our disputes, and winning us cases which are time-consuming and complex. The team are helpful and polite and always available to answer any queries.
Thanks for you kind words! We do our best to leverage our expertise and experience for saving you precious time and money.
Sept. 1, 2022
I have a fantastic experience working with the Chargeflow program. The app. is easy to work with and has helped save our company thousands of dollars in charge backs. It has also save us hundreds of man hours gathering the correct information to dispute the case. The Chargeflow team has been very easy & helpful to work with. Jim
We appreciate your great feedback Jim! Our numbers show significant increase in our merchants' ROI due to the full coverage we provide for all of their chargebacks.
Aug. 18, 2022
Charge flow takes care of everything! It leaves more time for us to focus on the customers and making improvements to our business. Many chargebacks can also be result of fraud so to know we don't have to spend time worrying about all of that is a big relief! I am always able to speak with support through chat and its very quick and always always so helpful! So far I'm really glad we decided to work with chargeflow
Thanks for the great review, we appreciate it! Aside from helping you recovering your lost money from chargebacks, we invest time and thought to make our services seamless and time-consuming for you as a merchant.
Aug. 18, 2022
Great App and great people! It saves me a lot of time to outsource handling Chargebacks to Chargeflow.
Thank you for the kind review, I am glad you are happy with Chargeflow!
Aug. 14, 2022
I was pleasantly surprised to see the useful and user friendly interface that was atomically set up when I installed the app. Right away it located a current charge back request and began working on it. Today I had an onboarding session with Boraz which was very helpful. So far this looks like just the partner I need as I work to expand my sales.
Thanks so much for your kind words! Allowing us to fully handle your chargebacks has a major affect on the other operations of your business, for the good. Looking forward to continue serve you in the best way we can:)
Aug. 9, 2022
Easy dashboard, amazing customer support. It simplified our work in terms of replying manually to each chargeback.
Thanks for your feedback! You, as a business man, have so many chores you need to focus on. Now, responding to chargebacks will not be on your list.
Aug. 2, 2022
Their customer support team is awesome; they reached out within days of installing the app and explained how it worked. So far very impressed with the services.
Thank you for your warm words! Behind all stores that get hit by a chargeback, stands a person who wants to know it it's being handled in the most professional way, that's what we are here for.
Aug. 8, 2022
Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update* Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)
Hi, It's Ariel here, CEO of Chargeflow I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy. From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request. We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it. I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses. You can reach out to me directly if you ever need anything, or have any concern. I wish you all the best, Ariel
July 20, 2022
I’m a new customer to this app . I had some questions & they reached out immediately to schedule a zoom call to answer all my questions. 5/5 this company is very hands on , can’t wait to start winning these chargebacks .
Thank you for your feedback! We don't wish anyone to get chargebacks, but once they appear - we're here to fully handle them on behalf of you and answer all your queries.
July 5, 2022
After 6 months of using Shopify to power my small business, I was hit with a chargeback. I came across Chargeflow with great services. I was contacted by Boaz, its great to actually speak to a person than AI. Where he went over how their service works. 1 day after using chargeflow they had already gathered all evidence regarding my chargeback and was submitted. Overall great experience, representative Boaz was very helpful and personable. Very satisfied
Thank you so much for your kind words! As a SaaS company, we do our best to emphasize personality and humanity along with our developed AI services.
Nov. 22, 2022
I have the app on my shopify store. It makes me feel safe knowing that Boaz and Yuval are always ready to chat to me and help me with any chargebacks or fraudulent transactions on my website. They are just a quick video call away. Online fraud is hard to deal with, so it is great knowing that these guys are keeping an eye on my online store and are there ready to help when needed. They are part of the team I have helping me with my business. Great chatting to you both today! Jan (Thea With Love)
You are welcome Jan! Chargeflow fights against all types of disputes, including fraudulent ones. We will always do our best to recover your lost money due to any unfair chargebacks, and set our clients' success at the highest standards possible.
June 16, 2022
Finally an app that automates chargebacks; saves up so much stress, time and energy; they are very professional and provide a very comprehensive evidence file to fight the chargeback and have the best chances of winning it. 5/5
Thanks for your kind words! Our #1 goal is to allow you to focus on the growth and innovation of your business, and at the same time recovering your lost money from chargebacks with the highest success-rate and most professional way.
June 10, 2022
Great help very detailed and iniative. I had a great time talking to them. Hope for them to solve my disputes successfully
Thanks for leaving your thoughts! We're on the same boat with you - doing all we can in order to win your chargebacks and recover your lost money.
June 9, 2022
So far, the communication between their team and our team has been phenomenal. The setup was very quick and minimal steps to get up and running. It is a major weight off our shoulders to have the services that they provide. We have been combating the customer abuse of chargebacks, and this is the solution we were looking for. Highly recommended.
Thanks for your honest feedback! We do our best to make the entire operation as seamless as possible, allowing you to quickly get back to your business knowing you have the chargebacks chore fully covered.
June 7, 2022
Very professional company! Very thorough submission of data and info to the banks to help and protect my company. Impressed so far; looking forward to a long partnership with Chargeflow
Thanks you for your kind words! We are definitely here for the long-run, tailoring our services to your growing business and increasing the win-rate consistently.
April 10, 2022
Excellent app, and amazing onboarding experience as well as customer service to not only make sure we're getting the most of the app, but also providing useful advice on Chargebacks in general beyond the scope of the app. Thank you!