Chargeflow Prevent Chargebacks
All reviews
Review RSS feed
Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time
Hello, I'm Dror - Head of Customer Success. I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations. Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised. As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns. Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help. Thanks and hoping to hear back from you. Dror
I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck
Hello, I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us. The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention? Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf. I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product. Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at [email protected] Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations. Ariel
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.