Chargeflow Dispute Chargebacks
Chargeflow Chargeback Recovery App for Shopify
Rating
4.8
feedback
232
chart
#228
All reviews
Rating Breakdown
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May 1, 2023
I had a chance to speak with Boaz from customer service on Google Meet. He explained in detail how the company could help me deal with chargebacks moving forward; I will look into providing the coverage for Humm payments provider for Ireland. I hope ChargeFlow can help me to provide a hedge for my business in the future.
I appreciate your feedback, thanks! We can fully cover and connect to almost any platform or payment provider out there, in order to handle your disputes seamlessly. Boaz.
April 25, 2023
This is a great app. I was impressed before I even downloaded in the Shopify store because of the initial chat with questions and answers. I also felt good about the live chat To sum it up TOP OF THE LINE
Thanks for your great feedback! We will always support merchants who suffer from chargebacks - this is are mission:)
April 17, 2023
Mariane w/ 10/10 customer service, questionable customers were visiting My Store, and they assisted me by helping me figure out if they were trustworthy or not.
Thanks for your awesome feedback! Indeed, in our online world we live in, we tend to forget we need the human communication & support. We do our best to provide both the finest technology and and the best live-support to our clients:)
April 17, 2023
The best app to secure your assets! highly recommended!! Amazing costumer service, easy to install, great communication, knowledgeable team!
Thanks for your warm words! You will always find or live support to assist you with any need or query. Our automated solution will continue to work incessantly, allowing you to grow your business without worrying about chargebacks any more!
April 12, 2023
Chargeflow is an amazing app. It takes all stress away from dealing manually with the chargebacks. Gathering the correct information to dispute the case takes a lot of time and they do everything for you, that's a fantastic service.
Thank you so much for your great feedback! Indeed, in order for an evidence to be compelling, it must be professionally comprehensive. This can be done with the best AI technology and our well-experienced expertise, which aims to save you time & money:)
April 5, 2023
Fantastic app for to manage customer disputes. very responsive and professional thank you I recommend!
Thank you so much! Along with our superb technology, we are dedicated to provide the best customer service to you, as our client.
April 5, 2023
Very helpful, I had a conversation with Mariane and to be honest she was very kind and professional in her replies, if you have chargbacks or hight risk orders and you need a professional team to look after your orders to make sure it's safe then you should definitely give them a try!!
Thanks for your kind words! Fraud transactions are definitely frustrating. We help you avoid them, as well as fight those which will become chargebacks on your behalf with our hands-off tech-solution.
March 31, 2023
Great customer service.. You just do no need to worry about charge back. They will fully take care of it on time. I will highly recommend this.
We appreciate your great review, thanks! Now that we're fully handling your disputes, you will find extra time to invest in growing your business without worrying about your lost money from chargebacks:)
March 13, 2023
Awesome customer service, they help you gather the necessary information for the best chance possible to win your case, they have been able to answer any questions around chargebacks i've had...they've also gave me tips on handling the chargeback directly with the customer and tips on how to stay in front of chargebacks....10 out of 10 recommend
Thanks for you worm words! Tens of thousand of submitted evidence had built our expertise in the entire chargeback field, in order try the best to avoid them, but to be prepared to handle them once they occur. We're always here with our human live service, anytime:)
March 13, 2023
All in one chargeback management, very helpful for our business with a very good win rate of disputes made against our business. Highly recommend installing this app.
I appreciate your great feedback! Thanks for trusting us with handling multiple stores of yours:) We will keep on doing our best to achieve high win-rate and make sure no money is left on the table.
March 12, 2023
Fantastic service and highly recommend this to any retailer out there to stop fraud charge backs and save profits
Thanks for your great feedback! Any type of chargebacks can be automatically handled with the best professional tools exist, in order for you, as a retailer, to spend your time & money on growing your business instead of fighting disputes.
March 10, 2023
Maria was absolutely wonderful to chat with. It was a REAL person behind the customer service and she was able to help me confirm multiple things. We have yet to see if the program will help with chargebacks as we just submitted one... however, the evidence is in our favor, thus far, and we are expecting a positive result. It's truly MIND boggling what people will do to get money back for a product they received. We are dealing with a customer who stated they did not receive their package TWICE... living in a gated community. GEO scans show that their package was delivered TWICE... meaning, they not only got the product TWICE, but they made a claim with the Carrier AND did a chargeback! So dubious and should be punishable by law as fraudulent! UGH Hope Chargeflow will work!
Hey, thanks for your great feedback:) Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately. The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.
Feb. 27, 2023
Highly recommend! Great customer service, and very successful with chargebacks.
Thank for your great feedback! I'm happy you can be calm about any coming chargeback, now that you have experienced the past ones being fully handled and won:)
Feb. 24, 2023
The app is very helpful if you have multiple stores and need to track every case. It allows you to leave notes which was always a downpart of PayPal/Klarna when more than one person is working in there. It is is still having some issues at time but when contacting their support via the chat funktion it gets resolved very fast. I am sure in future this app will be perfect and it will take less time to solve the cases, and to keep track of appealable cases. Thanks for your hard work!
Thanks for your honest feedback! From the beginning, it was important to us to provide superb human-service along with our advanced technology, so all queries and needs can be addressed and solved quickly and efficiently. It's great to have you as our client:)
Feb. 23, 2023
The very best tech comes from Israel. Just won a chargeback through chargeflow. The whole process was automated. And upon looking at the chargeback form that they submitted to the bank it was really well put together. Far better than I could have manually done!
I appreciate you kind feedback - thank you! Our goal is to allow our clients to focus on growing their business and not worry about chargebacks at all. After submitting tens of thousands of responses on behalf of our clients, you can be positive that our Ai technology and our experts can surely save you plenty of time & money:)
Feb. 23, 2023
Great customer service! solves problems right away and their support staff replies quickly. Highly recommend
Thanks so much for your feedback! In addition to winning chargebacks and saving merchants' money, we're dedicated to save a lot of time and headaches that come along with disputes.
Feb. 22, 2023
Chargeflow is a helpful, unique app for my Shopify stores' customer chargebacks. Their customer support team responds quickly and the app features are well-designed. I look forward to using this app for many years to come, as it saves me a bunch of time. Thank you!
We appreciate your honest feedback - thank you! As much as we can wish you won't get any chargebacks, it's only natural they will come, but now you know we have your back:)
Feb. 16, 2023
Chargeflow has been a game changer in terms of time saving and also recovering funds due to fraudulent disputes. Their team is professional and highly responsive, I've only received stellar support for them. Highly recommended.
Thanks for your kind words:) All types of disputes can be professionally handled automatically with our technology. We will do our best to continue provide stellar human-service as well, for any need.
Feb. 10, 2023
The support service is so kind and professional. They reply fast and personally, no bots. Maria was so great with me that I will use this app always.
Hey - thanks for your great feedback! It's feels great to provide human-service along with a wonderful technical solution:)
Jan. 24, 2023
excellent company would highly recommend you have them on board with your store much needed application.
Thanks so much for your warm words:) We are always here for all e-commerce merchants, doing our best to provide a top-level support and technology.