Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
653
chart
#2,320
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
19%
-
Less than a year
45%
-
More than a year
34%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include easy setup, extra features for conversion rate optimization, excellent customer service, user-friendly interface, and helpful automated responses. On the other hand, negative aspects mentioned include issues with ads being taken down due to malicious software, sudden app malfunctions, and poor customer support. Overall, the app seems to be beneficial for many users but has room for improvement in certain areas.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 2, 2024
we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software we have since taken the app off- though we still have 3 months left on the price paid But the ads are back online ,
Using app
--
Total reviews
2
Average rating
3.0
Oct. 8, 2024
The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.
Oct. 10, 2024
Excellent application that we have been using for several years now. We recently had a problem with our subscription plan which we needed to change to a monthly plan, and for which we had confusing information which resulted in a very frustrating situation. Anna from Brevo was great in solving this problem in no time. I recommend the app.
June 18, 2024
Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!
We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are working, and messages arrive in your Chatra account. When you talked to our support team, you had an issue with the email forwarding. We asked you to share a screenshot of the forwarding settings in your email client, but unfortunately, we never received a reply. We see that emails are now being successfully forwarded to your Chatra account, so most probably you already updated the settings or reconnected your mailbox. If you still have issues with anything else, please let us know.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more