Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
300
chart
#1,793
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
51%
-
Less than a year
32%
-
More than a year
12%
Reviews Summary
Chatra is a popular live chat app for Shopify stores with a mix of positive and negative reviews. Many users appreciate the ease of use, quick customer support, and effectiveness in engaging with customers. The app is praised for its user-friendly interface, customizable features, and the ability to capture leads and increase sales. Users also highlight the helpful and responsive support team, making it a valuable tool for small businesses. However, some negative reviews mention issues such as a reduction in the number of free chats allowed per month, technical glitches causing the app to stop working, and confusion regarding subscription plans and pricing.
Highlights
Review RSS Feed
All reviews
Oct. 1, 2025
Was a great free live chat for small businesses allowing 20 chats per month, however this has now been reduced to 5 which almost forces you into paying to upgrade. Will be looking for an alternative.
Sept. 19, 2025
Using chatra again on my second website, after trying a few other apps I went back to the best.
July 18, 2025
It's great experience. It makes the live chat so easy, and the support team is always helpful and respond quickly. I highly recommend this app as your live chat app.
July 1, 2025
We've had Chatra for one year now. We think it's worked really well for our store. Has captured leads we wouldn't have otherwise captured. I am now adding it to a second store. Their support is very quick and gave me detailed answers on the things i needed help with ( thank you Julia )
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