Chatra — Live Chat & Chatbot
Chat with site visitors to boost engagement and drive sales.
Rating
4.8
feedback
301
chart
#2,261
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
51%
-
Less than a year
32%
-
More than a year
13%
Reviews Summary
Chatra is a popular live chat app for Shopify stores with a mix of positive and negative reviews. Many users praise its ease of use, effectiveness in customer communication, and helpful support team. The app is appreciated for its ability to capture leads, improve customer service, and enhance the overall user experience on websites. Users also highlight the app's customization options, free plan availability, and seamless integration with Shopify. However, some negative reviews mention issues such as a reduction in the number of free chats allowed per month, technical glitches, and concerns about pricing transparency.
Highlights
Review RSS Feed
All reviews
Jan. 11, 2026
We have found Chatra to be a great platform. There are features on it that we're using that streamline our interaction with customers. I REALLY appreciated Julia from Chatra supporting me with a query the other day. Her input was detailed, spot on, and timely. Our for-purpose organisation encourages you to consider this chat app on your Shopify store. BTW we have six stores and Chatra on all six.
Oct. 1, 2025
Was a great free live chat for small businesses allowing 20 chats per month, however this has now been reduced to 5 which almost forces you into paying to upgrade. Will be looking for an alternative.
Sept. 19, 2025
Using chatra again on my second website, after trying a few other apps I went back to the best.
Aug. 14, 2025
Chatra has been awesome for my store! It’s super easy to set up and use, I love being able to chat with customers in real time, it also shows you what page people are on, which is super handy. If you’re looking for a simple chat tool that just works - this is it.
July 18, 2025
It's great experience. It makes the live chat so easy, and the support team is always helpful and respond quickly. I highly recommend this app as your live chat app.
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