Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
649
chart
#8,710
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
20%
-
Less than a year
44%
-
More than a year
34%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its functionality, ease of use, and effectiveness in improving customer communication. Many users appreciate the automated responses, timed messages, and live chat features that help enhance customer engagement. The customer service is also highlighted as responsive and helpful. However, there are a few negative reviews mentioning issues with customer support and technical difficulties, such as disappearing widgets and double spam messages. Overall, the app seems to be highly recommended for its user-friendly interface, customization options, and impact on sales and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 18, 2024
Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!
Feb. 27, 2024
This app ticks all the boxes for what I need from a chat service plugin for my website. Automated responses, timed messages for customers spending any time on pages, etc. Customer service is responsive and proactive, checking to see if we need help, or anything at all really.
Feb. 26, 2024
Really functional and very easy to use. Simple yet efficient and wonderfully effective with great display.
Feb. 8, 2024
Switched to this from using zendesk for many years and this is by far such a nice and simplified online chat system for what we needed. Support was quick to answer any questions I had. Highly recommend.
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