All reviews

Rating Breakdown

  • 5
    92% (601 ratings)
  • 4
    5% (33 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    2% (13 ratings)
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5 / 5 Share

April 27, 2020

Easy to work with and understand, great that you have also the choice for a fee version. Have it since a few days and I am happy with it, I am recommend it.

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 26, 2020

Chatra works very well. It´s easy to use, and comes with a lot of setting options. It´s also very good at giving you plenty of info on your website visitors, and chatting with them is easy. Support is friendly and effective - too. I´m glad my shopify expert recommended me this app for my online store. Thumbs up!

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 25, 2020

I use this app to connect more with my customers, and it helps me alot. It has also helped me to gain more subscribers for my email list.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 25, 2020

I have used this app for more than a year and find it extremely useful for our business. Its easy to install, the support is fab and customers data is stored for any use in future. Totally recommend it.

Using app

Over 5 years

Total reviews

6

Average rating

4.3

5 / 5 Share

April 24, 2020

A fantastic addition to our store. Much better than native Shopify chat. Great functionality even in the free version

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

April 24, 2020

Provides a quick & easy contact experience with my customers! I enjoy being able to get back to my messages as well as the feature that allows real-time chat! Thanks!

Using app

Over 1 year

Total reviews

10

Average rating

4.9

5 / 5 Share

April 24, 2020

Very easy to use. Increased my conversions. Customer service is excellent. Very professional lay out.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2020

Chatra has increased sales and conversions of our business. They offer some great features such as live visitors on the site. Very easy to use and implement. 5 stars!!

Using app

29 days

Total reviews

4

Average rating

4.8

5 / 5 Share

April 23, 2020

The Live Chat of Chatra is really good. Visitor use to like to click it to contact us. The Chabot and other features I did not tried, but I was surprised how well the chat worked.

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 23, 2020

Perfect have used this for a number of months now and havent had any issues and seems easy/simple enough for customers to use.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2020

As a free plan for a start-up, its been excellent - as the company grows I have no doubt we will continue using Chatra

Using app

Almost 3 years

Total reviews

5

Average rating

4.6

5 / 5 Share

April 21, 2020

Great app! It is very easy to use and set up and allows me to chat with my customers easily and quickly. Thanks!

Store

Ofinie

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 20, 2020

I have been working with Live Chat for the past year and a half. The app works really well for our needs as a small business. The customer service team has been very easy to reach and responsive.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 20, 2020

The app is working perfect, would really recommand it! Have been using it for quit some time and never experienced any inconvience / difficulties!

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 18, 2020

app tout simplement magnifique, le tout ça fonctionne parfaitement, et le service client toujours prêt à vous aider a 100%, je recommande #best :)

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2020

Very convenient tool- you can see what customers have in their cart to be most effective. It integrates with FB chat, and also allows you to communicate with customers in email form via the chat itself.

Using app

7 months

Total reviews

3

Average rating

4.3

5 / 5 Share

April 15, 2020

My product (wetsuits) often needs further help or explanation of features or sizing. The amount of times people reached out via Chatra surprised me and consequently I was able to either inform or close sales immediately. Pushing notifications through to FB Messenger also is very handy too. People are comfortable on what they know and messenger adds to the ease of use. I totally recommend this App. I did my research prior to installing and this seemed to be the one! I'm glad with my decision. Support has been good and there are real people on the other end.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2020

This is a great app, we have been using it for a few years to manage customer inquiries. Super easy to use, professional and love that it is customizable. Highly recommend!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2020

I am so happy that we decided to use this app. It has really helped our customers navigate our online store! Its very easy to use for both us and the customer.

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 13, 2020

Great app and customer service! Works exactly as promised and is customizable to display how, when and where you want it to. We tried a few chat apps and, for us, this was the best of the bunch!

Using app

Almost 4 years

Total reviews

5

Average rating

5.0