Chatra — Live Chat & Chatbot

July 5, 2016

This app is truly AMAZING. We are only in the trial phase and we have closed at least 3 sales due to the ability to speak to customers live as they browse the site. The functionality is great, we particularly love that we can see what pages customers are on and track their movement as they navigate the site. The customer service is also excellent. This app is definitely worth it for the paid version, it adds value for your customers and will pay for itself with one sale. Highly recommended!

June 30, 2016

We love this app! Definitely user friendly, and our customers are making great use of it as well. +++

June 1, 2016

Love this app. Makes it so easy to communicate with our customers. Plus the whole team can use it.

May 24, 2016

Fantastic app. Looks great, works great, easy to install. Absolutely no complaints.

May 20, 2016

So far I have had a great experience using this LIVE chat. It is easy to use, and just what we needed.

May 11, 2016

At www.tarjetasideales.com we are extremely happy using Chatra, great design and incredible customer experience. Don't conform with Zopim, Olark or LiveChat when you can use Chatra. Greetings from Colombia

April 30, 2016

Really easy, straightforward functionality. I love that they have an app, so I can use it when I'm out and on-the-go, and they have great options for automated responses.

April 28, 2016

Absolutely LOVE this app. It is super easy to install and customize. Within a few minutes of installation I was chatting with customers. My favorite thing about this app is I have been able to convert visitors with questions/concerns to happy customers. It has also provided me with really good insight on common concerns visitors may have. This has allowed me to quickly implement changes, updates, or adding valuable info to the site to reduce confusion and questions.

April 28, 2016

Must have app for e-commerce owner. Easy install. Lots of useful function. Good Customer Support. You have to try it!

March 24, 2016

I love this app and its functionality. It looks great on my webpage and I love how customisable it is. The fact that I can have it on an app, which is very well made I must add, is awesome! I have the ability to talk to potential customers on the go! Get this app, you couldn't possibly regret it! Priscilla | Founder | www.goldengenesisboutique.co.uk

March 23, 2016

This app has been great and helpful in converting visitors to customers. Not the least bit overwhelming as I once believed live chat could be. The developer has also be incredibly responsive and accommodating. Thank you Chatra.

March 14, 2016

I love this app, and the integration was easy and seamless. The Chatra team is innovative and appears to be constantly working on improving their customer experience, as well as the experience for their customers' customers! I highly recommend this for your Shopify store!

March 9, 2016

Have been using it for a month now. Very stable and reliable. Cool that we can have text visible to visitors in different languages. I highly recommend.

Feb. 29, 2016

Love this app, had a lot of contact on it already, it's a really rewarding experience to talk with people who need assistance!

Feb. 16, 2016

I have used quite a few apps like lucky orange , olark and preferred this Integration - very easy Professional looking Does its job pretty well . Not as many frills and fancies as LO but well you pay a lot more there too. The only place they could get better is in transferring chats between 2 operators is difficult. Other than that a 5 star experience

Nov. 7, 2016

Great experience so far! Very intuitive way to interact with customer and have already been able to resolve some customer issues directly. Even if we can't chat right away, it encourages customers to leave us messages and we are able to email back shortly after. I highly doubt we'd get as much interaction from a "Contact Us" form. Highly recommend it.

Jan. 28, 2016

Setup in minutes, including a perfectly integrated iphone app. I was using Olark before but they had a really complex setup for mobile through a third-party app. Chatra is unified perfectly between laptop and phone and doesn't get tripped up if I try to use both in one conversation. The only drawback was that customizing exact colours required some API code to be added to the site. I highly recommend this app. In fact, I can't think of a reason why anyone wouldn't use this.

Jan. 27, 2016

Great system and very easy to use. Was a bit confusing at first when I tried to add the app on my phone (I had created the account through the Shopify computer app) and didn't have a password/way to login on the phone. But I received an email a couple of days later with a way to set a password and it's been smooth from there. I usually leave the app "online" most of every day, since I'm able to work/produce product very near my laptop. It's nice because often I'll ignore email notifications until a certain time of day, but if I hear the Chatra notification I'll know it's specifically a customer who might need attention and be able to provide them with a response right away/while they're browsing. Only a few people have used it so far, and of those only one had a legitimate question for me to help with, but I count that as the app being successful. I can definitely see the chat function being used more frequently as my shop visitor count grows (currently I only have around 20-130 visitors per day). Full disclosure - I did receive a free plan for this app in return for trying it out, but the opinions above are my own.

Jan. 25, 2016

I am really enjoying this app. A simple solution with great results and easy to install and use. I highly recommend Chatra.

Jan. 25, 2016

Very nice chat solution. Easy to install and easy to use. It has resulted in some new business that we would have otherwise lost.