Chatra — Live Chat & Chatbot

Jan. 22, 2016

I was looking for a chat app for my store that was light-weight and had a mobile app so I could talk to visitors wherever I was. This app is amazing; the developers listen to customers and seem really eager to make store-owners happy. The chat box is non-intrusive and has a lot of customization options and trigger-events. I'm even more over the moon as my first chat I had already converted to a sale :)

Jan. 17, 2016

Ticks all the boxes and better yet there's a mobile app which is free even on the free plan. Highly recommended

Jan. 13, 2016

It is live on www.ethical-trading.com go and check it out. Useful app and serves its purpose well.

Jan. 13, 2016

Love this app so far! Was so easy to install (i clicked a button) and I love that I can watch what people are looking at on the site and adding to their cart while we chat. I would recommend this over and over again!

Jan. 13, 2016

Seems to work v. well, attentive and friendly support, keep up the good work :D

Jan. 8, 2016

This is an excellent app. It's very easy to install and use, and the additional mobile app is a huge bonus allowing us to stay in contact with customers pretty much whenever they have a question. Creating a great customer experience is very important to us. With Chatra not only have we being able to close sales, respond to queries, and provide support, we have also been able to further project our brand's personality beyond the webpage. Forging good relationships with customers builds trust and leads to happy, and importantly, returning customers. That makes us happy too! Highly recommended.

Jan. 7, 2016

good to have app for shopify! thanks Chara! Keep it up

Jan. 4, 2016

This app has been wonderful. I've tried other chat apps but have found Chatra to be a step above the rest. Very robust and customizable feature set, there isnt much you can't customize. Bottom line it's helped my communication with customers and helped close sales and bring in new ones. Highly recommended they did a bang up job on this app, 5 stars all the way.

Jan. 3, 2016

This is a great app! The chat window is simple with a large setting and view. User experience is up to expectations. Our shopify plan is the basic plan and with this app, a basic plan can work like a super plan. Worth having it installed! Yaakov is a very helpful guy! He is always there to help whenever you need help on the app. He is a babywearer too!

Jan. 3, 2016

Great little chat app, I have only newly installed but already been reached out to by customers. They appreciate the quick response even when off line. Very easy to set up and change colours. So far that is about as much as i have done with it yet but tbh i haven't needed anything more. Thanks Chatra

Dec. 31, 2015

Support is always there and I love that I can respond to chats via email!

Dec. 24, 2015

Great app, love the 'applications' you can install on your mobile device, Windows and OSX. While other apps do link into your chat program (like Adium, Instant Messenger and such), this one has its own stand alone application(s). The one shortfall to these applications (and I'm sure this could be updated in the future) is that the app's would be more advantageous if they automatically set you idle/away/offline when the stand alone application detected no movement of the mouse/keyboard for N number of seconds (sort of like an IM client does) that way you don't have people messaging you when you walk away from your computer or forget to shut it down or flip offline (great for small mom & pop businesses where we do it all). The hooks are great if you have a support/sales rep at the ready at all times, as you can send messages to your customers if they're idle on a screen for too long (like, "Is there anything I can help with?") -- we're a bit small to really utilize those (as this is more of a side-business). Most important component? Customer service, humans behind the wheel of this application will help you with any issues you have so you don't have to worry about being left in the dark. Bonus features I like over some other apps of this sort: The history of customers, the customers being assigned random "color names" so you can keep track of people by something other than "guest" and being able to go back through the history, see how they connected (browser info, etc.) which helps when tracking down bugs or site issues when a customer messages you with trouble, etc. Quality app, can't find any reason not to give it 5 stars. Would *love love love* an idle timer though.

Dec. 20, 2015

I love Chatra!! Great app - customers are asking questions that they may not have taken the time to email. I feel I am helping my customers have an easy experience when they can ask about sizing or timeline for delivery. THANK YOU CHATRA!!

Dec. 20, 2015

No doubt the best chat app I've used. Visitors can have fast, direct access to your customer service and receive immediate response! Installation process is very simple. No hassle setup, simply click "Get" and it is ready to go. More amazing is that it comes with its own mobile app, so when someone sends a chat message, the message will be alerted on your iOS or Android; and you or your support team can reply potential customers on-the-go from anywhere! Works very smooth and is highly recommended for any store owner!

Dec. 19, 2015

Truly looks & feels as a messenger app. Works wonderfully everywhere and does make it easy for the customers to reach you. Highly recommended!

Dec. 17, 2015

This app has been great! i had a customer contact me on it and then purchased due to such quick communication!

Dec. 16, 2015

I absolutely love this chat app! It has apps for android, mac and windows and I have it installed on all of my devices....laptop, desktop, tablet and cellphone. It has helped me get some sales. It's perfect :)

Nov. 8, 2016

We LOVE this app! Chatra was super easy to install, any queries I had were answered promptly and the customer experience is great. Chats come through on my phone so when we're out and about we can still answer all our customers questions. Definitely recommend this to anyone wanting to convert more website visitors into customers

Dec. 14, 2015

Just started using Chatra today. Honestly, I am very surprised how extensive this app is. With its implementation, I'm sure it will help us reach out the customers easier and more efficiently. Thank you for introducing the app to us. Highly recommended.

Dec. 11, 2015

Great app! Very useful as we can create multiple user IDs so all our staff can take turns with online enquiries. Works well.