Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
653
chart
#2,466
All reviews
Rating Breakdown
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Dec. 10, 2015
VERY simple to install and get running, customization afterward is a breeze. Played with it a little and I must say the quality of this app is very impressive! Good job Team!
Dec. 10, 2015
Great app - thank-you Chatra team!! Since installing this app over a week ago I have had 3 customers contact me and 1 successfully resulted in a sale that we probably wouldn't have otherwise received. We had another chat app installed for 6+ weeks and never received a single contact. I am also very happy with the service of the Chatra team and the ease of the app to set-up.
Dec. 9, 2015
I had toyed with the idea of a Live Chat app for my store and took the plunge.....couldn't be happier! The app works great and the support is outstanding, responsive and helpful. The app is easy to use and I know for sure I have not only saved a few sales, but the instant communication with potential buyers is a win-win for buyer and seller alike.
Dec. 8, 2015
Chatra was a simple install and very easy to customize to match our theme. Best of all, it converts 99% of our (chat) visitors into customers. When a visitor can chat directly and instantly with us about a question, it's an opportunity for us to meet their needs in real time. They are more confident doing business with us because there is a level of trust they experience while speaking with someone directly. To be able to see what user is typing before they hit send, helps us to respond quickly and efficiently. We love the fact that it works just as well on mobile, and we can answer questions on the go! The personal service we receive from Yaakov is exceptional. Thank you for a wonderful, effective app!
Aug. 23, 2016
Chatra is the best chat app ever! Truly a stellar experience that you don't want to miss out on! I tried so many others and they were all mediocre at best. It is so fantastic and easy for my customers to use, and unlike before, they all want to engage with us while shopping. The layout is both beautiful and professional and works on my phone when I am away from my desk. This allows me to maintain contact and provide excellent service. Their support is first class and instant. Get it for your store and you'll never look back. :)
Dec. 7, 2015
Love the app! The Live Chat is amazing and makes my website so much better. Go and get it! I can definitely recommend it!
Dec. 5, 2015
Chatra is an amazing live chat app. Most alternatives are super expensive and don't have nearly all the cool functions that Chatra provides. I love that they give you the user's browser and OS information, and you can even see them typing before they hit "Send". The iPhone app is great too, especially if you're on the go but want to stay available to your customers. Works perfectly out of the box, looks pretty on my site and the support is great!
Dec. 5, 2015
Awesome is the best one word description for this app. It had computer/apple/android chat functions so no matter what platform you are on you can chat with your customers. the email function is superb for when you are marked as away. The integration is hands down one of the best and easiest apps to install and use along with quick communication from the developers. A+ this app is among the best to have!!
Nov. 7, 2016
Very user friendly app. Great support. I'm able to give my potential customers immediate answers and the right confidence when purchasing our creations. Keep on the good job- I like it
Dec. 4, 2015
Great chat app, but the best part is the desktop and iPhone apps. They are very seamless and allow you have your chats pop up on multiple devices. It is very user friendly and the comes with some great features for engaging customers. All the way down to ai pop up when your customers hit difficult to navigate pages, etc... The app and chat are fairly customizable and the customization process is very intuitive. I would definitely recommend this as a chat app and we have used several.
Dec. 4, 2015
I like Chatra as it allows to tend to my customer's questions wherever I am via my smartphone. Installation and setup is just a click. I like the fact that it enables me to chat with my customers via my smartphone. It simplifies the process of providing chat functionality on my ecommerce websites a lot and has the ability to be proactive based on a number of situations all customizable on Chatra. The ability to see what the other side is typing before it is sent is a plus.
Dec. 4, 2015
LOVE THIS APP!!!!!! Have been doing the premium trial for 2 weeks, and I am so happy with it. I have 15+ people at least chatting with me a day, asking questions that are helping lead to sales. It's also fun to have the automatic chat prompts, letting people know we are here, and targeting each page with a different question. I love that I can respond both on my phone and on my browser, depending on where I am. I also love that it has the pre chat form propmt so I can get people's emails. Also awesome to see what page people are on, so I am totally clear on what their question is. This app has definitely helped increase our sales and conversions, and let people know that we are here to help! Totally recommend, and I am signing up for the premium plan!
Dec. 4, 2015
I've been using Chatra for about two weeks now and I'm very impressed! The live chat allows our customers to get in touch instantly with questions and feedback! Chatra even lets us create automated messages based on certain conditions - ex. a customer that has been stuck on the checkout page for over 2 minutes will be asked if they need live assistance. It's a great app and is packed with features! Easy to use and integrates well with the Mac desktop application. Highly recommend!
Dec. 4, 2015
its an amazing simple app! love that i can run it on my windows in background, so i can stay online all the time :) also its getting sales more easily, because i can answer my customers right away :) love it!!!
Jan. 24, 2017
Since started Chatra on our website. within 7days we have been using the app, we have captured two sales directly related to our ability to take questions directly from customers, in real time. and Chatra app on Android and ios is awesome, we can help our customer on the go. Chatra is user-friendly, fast, convenient and always ready on to the on the mobile device. :) Is one of the best I have used so far! Check it out: https://www.skhomemadecakes.com.my
Dec. 3, 2015
What a difference Chatra has made to our site. In the 10 days we have been using the app, we have captured three sales either directly or indirectly related to our ability to take questions directly from customers, in real time. The interface is easy enough to use, even us Luddites figured it out in seconds. Installation and activation was instant, and we were configured and up and running in minutes. I can't stress enough how simple the process was - so happy about that! As we looked deeper into the app, we found other customization options that we are now using, including auto-away and some other useful options. Simply an amazing tool to augment our relationship-building and customer relations initiatives. Bravo!
Nov. 7, 2016
Excellent app, paid for itself within a couple of days. Helping customers through checkout in particular is great. Also seeing what they are typing before they send helps save time in replying, their location is visible - also very helpful in anticipating questions. Probably my most valuable app.
Dec. 2, 2015
Chatra is an excellent live chat app which deserves your attention. A breeze to setup and highly customisable options. Love the phone app which brings mobile customer service to a whole new level. Chatra is everything you need in an instant messenger chat app.