Chatty AI Chatbot & Live Chat
Chatty: AI chatbot + ChatGPT for Shopify
Rating
4.9
feedback
1,632
chart
#362
All reviews
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Dec. 3, 2025
Hana and Megan were super helpful with the onboarding process and training the AI, still currently testing it
Dec. 3, 2025
Instantaneous support. Wow! Fixed issue in a nano second. Thank you so much!
Dec. 1, 2025
I tried 3 AI chat bots before Chatty AI and they were all missing basic items, unless you upgraded to their pro plans. Chatty was easy to setup and the support has been quick and helpful. The price is right and I couldn't be more pleased. You won't be sorry~!
Dec. 1, 2025
Excellent customer service. Every time we see a response from the bot that gives us the 'ick' we contact their help desk who immediately write a scenario to improve the response the bot gives next time. The team always take time to truly understand the issue with the bots response and it never happens again in the same scenario. Definitely cuts down on the amount of queries that our customer services team receive. Excellent app and faultless customer support.
Dec. 1, 2025
werkt goed. het is soms gewoon logisch nadenken en anders helpt klantenservice je. klantenservice reageert snel en willen je altijd helpen.
Dec. 1, 2025
Very good Response from the support team; Hana was really helpful in making the process seamless.
Nov. 30, 2025
I was writing with Hana and she is really welcoming. Additionally she really knowledgable and gives me the answers to my question in seconds. She knows exactly what she does. Appreciate the help :D
Nov. 30, 2025
Hana helped answer my questions, she was very responsive and very helpful! The app is great and i recieved around 26 important messages in the first month! Definitely suggest
Nov. 30, 2025
Thanks to Hana , she is great , hope you're paying her very well she deserve it
Nov. 28, 2025
There were a few cases where we found that, due to system limitations, things couldn’t work exactly as we had hoped, but overall the issues were resolved. Thank you very much for your quick and courteous support. Many thanks to Sonny, Liz, Jade, and Hazel.
Nov. 28, 2025
Hana from Chatty helped me a lot with my online store — she explained everything so clearly! Her support was fast, friendly, and truly amazing
Nov. 27, 2025
Customer service responded promptly and helped resolve the issue, especially Hazel—she was truly excellent and highly recommended. She deserves a raise!
Nov. 26, 2025
We chose this app because of the overwhelmingly positive reviews, but our experience has been extremely disappointing. After installing and setting it up, the app significantly slowed down our entire website, to the point where it affected the user experience. This alone forced us to uninstall it. In addition, we encountered multiple bugs: customers often couldn’t click on the predefined answers, and in some cases they weren’t even able to start a new chat at all because the app was so laggy. These issues made the app unreliable for real-world use. While the custom instruction feature is helpful, it doesn’t compensate for the severe performance problems. The developers urgently need to address optimization and stability, because in its current state, the app causes more harm than good.
Hi there, Thank you for taking the time to share this feedback. We’re truly sorry to hear about the experience you had, and we understand how frustrating these issues must have been for you. Our team reviewed the problems you reported and has already fixed the two bugs related to predefined answers not working and chat sessions failing to start smoothly. These improvements are now live, and the widget should perform more reliably moving forward. Regarding the performance concerns, Chatty has been optimized so it does not slow down store loading times. In general, site speed can be affected by many different factors, and we’re more than happy to help review what might be impacting performance in your case. If you’d like, our team can take a closer look and provide suggestions for improvement. We truly appreciate your feedback, as it helps us continue improving the app for all merchants. If you ever decide to give Chatty another try, we’ll be here and ready to support you. Best regards, Chatty Support Team
Nov. 25, 2025
Customer service is top notch, really impressed. Hana communicated really well, and was very prompt. Thanks for the help
Nov. 24, 2025
This app is so useful! It can answer the customers automatically. And it can also promote the products to buyers. Such a good app. Also, the customer service is so good , they alwasys online when I need help. Especially, Audrey is so friendly and kind.