Chatty AI Chatbot & Live Chat
Boost customer support with livechat by AI chat bot and...
Rating
4.9
feedback
1,747
chart
#356
All reviews
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Feb. 11, 2026
Andy always responds quickly and helps solve problems, assisting with the use of Chatty.
Feb. 11, 2026
Super bien, a l'écoute , peuvent modifier grace a leur equipe technique les supports. Je recommande, a voir si cela joue sur l'augmentation de vente !!
Feb. 10, 2026
There were some confusing part with the ui, yet Hana, customer service person, was very nice to guide us. Thanks!
Feb. 10, 2026
Support à la clientèle incroyablement rapide et efficace. L'application est très intuitive et facile à implémenter. Je recommande à 100%. Merci à Noisette
Feb. 10, 2026
This app changes the exact URL I paste into the AI chat responses (my “Start a Return” link gets rewritten to a different link). I need the chatbot to send customers the same link I provide, without modifications. Support told me: “links that require authentication may not work consistently when shared in automated AI responses.” That’s not acceptable for a returns link and doesn’t solve the issue. Not reliable for customer-facing support.
Hi there, Thank you for taking the time to share your experience. We truly understand how important it is for a customer-facing chatbot to send exactly the link you configure, especially for critical flows like returns. In some cases, links that include authentication or dynamic redirect parameters may not behave consistently when delivered through automated AI responses. That said, the goal is always to ensure your customers receive a stable and reliable entry point to complete their request without confusion. A more consistent approach is to use a fixed return page URL as the main entry point, where customers can then proceed through the login or return process normally. This helps maintain link stability while preserving the intended return flow. Our team can also configure the chatbot response as a fixed answer and adjust the AI training content to prevent unwanted modifications. We would genuinely appreciate the opportunity to review your setup and assist directly to ensure everything works as expected. Please feel free to reach out to our support team so we can resolve this properly for you. Best regards, Chatty Support Team
Feb. 8, 2026
Excellent app and even better support from Andy. This is a true LLM chatbot that does the work of seven apps in one. It’s highly customizable, easy to navigate, and actually works as advertised. Definitely the best AI solution on the Shopify App Store right now.
Feb. 8, 2026
This is a very smart plugin. Although the AI assistant is not yet highly skilled in its use, it has already saved us a lot of customer service work. We hope that for issues requiring manual resolution, there will be clearer prompts or more timely notifications to the human customer service staff. Thanks to Sonny, he always responds so quickly!
Feb. 6, 2026
Amazing support from Hana! She helped me set everything up, and the app works like a charm!
Feb. 5, 2026
Feb. 5, 2026
Really good app and very easy to use. Hana helped me a lot and made the whole process smooth. Highly recommend!
Feb. 4, 2026
La sto testando da qualche giorno e mi sembra un ottimo strumento, migliore di quello che avevo in precedenza. Il set up è accurato ed il customer care, io sono stato seguito da Hazel, è stato rapido, preciso e gentile.
Feb. 3, 2026
Excellent customer service. Intuitive interface. Hana was very helpful answering questions in the chat.
Feb. 3, 2026
Hana was wonderful! We love this app, it is key to our customers experience online
Feb. 3, 2026
Although we've only recently implemented it, Chatty's AI assistant is exceptionally advanced. It understands our brand's complex sizing and can automatically recommend options to customers. Additionally, Andy and Hazel from support responded quickly and resolved my issues immediately. Thank you so much!